ITS System Status Status

Investigating - Information Security is currently investigating intermittent LDAP issue to our authentication system. End user/system who performs LDAP call to EAD(Enterprise Active Directory) LDAP system may experience degraded performance.
Apr 16, 2024 - 11:50 EDT

Self Service Password Reset - Service Change

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 04, 2024 - 17:52 EDT

Identified - Information Security will apply an emergency fix against a recently-detected issue at the SSPR platform starting at 2 pm today, April 4. We expect the process take approximately 10 hours. No interruption of service is expected.
Apr 04, 2024 - 10:57 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational

Ouriginal Operational

Quercus Operational

Remark Office Operational

Other Operational

AMS Operational

FIS Operational

HRIS Operational

Payroll Services Operational

RPT Operational

Other Operational

Administrative Web Services Operational

Academic Administrative Appointments (AAA) Operational

Applicant Tracking System (Taleo) Operational

Atlassian Operational

BBSAP Operational

Capital Project Operational

Confluence Operational

Degree Explorer Admin Operational

Employees@UofT Operational

ESS Operational

EvoSuite Apps Operational

Expense Reimbursement (ERDD) Operational

Invoice Workflow Solution (IWS) Operational

JIRA Operational

My Research (MR) Operational

MROL Operational

MSS Operational

Performance Assessment (Halogen) Operational

ROSI Express Operational

SuccessFactors: Learning Management System Operational

Tableau Server Operational

uSOURCE Operational

uTIME (Kronos) Operational

Other Operational

Campus Operational

UTM Operational

UTSC Operational

UTSG Operational

Client Support Services Operational

AlertUs Crisis Communication Operational

Curriculum Assistant Operational

DHCP Operational

High Availability Storage Operational

iFile Operational

Microsoft Campus Agreement Operational

MS Teams Operational

Mirror Service Operational

SCCM Operational

ServiceNow Operational

SharePoint Operational

Simple Storage Operational

TeamMate Audit Documentation Operational

UTORcsi AD Operational

UTORcsiVPN Operational

UTSend Operational

WebHelpDesk Operational

Other Operational

Data Centres Operational

DCA Operational

DCB Operational

HSB Operational

Other Operational

Electrical Shutdowns Operational

Electrical Scheduled Maintenance Operational

Other Operational

Enterprise Networks Operational

Campus Backbone Network Operational

Campus Wireless Network Operational

Departmental Networks Operational

DNS Operational

UTM WAN Link Operational

UTSC WAN Link Operational

Other Operational

Email Systems Operational

Listserv Operational

Office 365 Operational

UTMail+ Operational

Other Operational

ITS Private Cloud Infrastructure Operational

UTORbackup/UTORrecover Operational

Virtual Server Service Operational

Identity Management Systems Degraded Performance

Active Directory Operational

eToken Operational

Kerberos Operational

LDAP Degraded Performance

Password Change / Reset / Secret Activation Key (SAK) Operational

PubCookie Operational

Self-Service Password Reset Operational

Shibboleth Operational

UTORable Operational

UTORauth-NET Operational

UTORGrouper Operational

UTORID Operational

UTORMFA Operational

WebLogin Operational

Other Operational

Information Security Degraded Performance

Authentication Services Degraded Performance

Azure Cloud Services Operational

Azure EDGE Firewalls Operational

Firewall Services Operational

Network Policy Management Operational

Other Operational

Research & Library Systems Operational

JupyterHub Operational

Library Operational

MS Forms Operational

R/RStudio Operational

REDCap Operational

Other Operational

Student Web Services Operational

ACORN Operational

Accommodated Testing Services (Student & Admin) Operational

calendar.utoronto.ca Operational

Career Learning Network Operational

Co-Curricular Record Operational

Course Evaluations Operational

Course Information System Operational

Credit Card Payment Operational

Degree Confirmation Operational

Degree Explorer Operational

Elections Operational

eMarks Operational

Exam Invigilation Operational

Financial Planner Operational

join.utoronto.ca Operational

Online Administrative Student Info System (OASIS) Operational

Ontario Universities' Application Centre (OUAC) Operational

ROSI Operational

Safety Abroad Student Registry Operational

Timetable Builder Operational

Transfer Explorer Operational

UCheck Operational

VBR - Varsity Blues Registration Operational

Other Operational

Telecommunications Operational

Bell Centrex Operational

Bell Mobility Operational

Broadsoft Web Portal Operational

Emergency Call Display Dashboard Operational

GoCo/BroadConnect VoIP – WebEx Operational

GoCo/BroadConnect VoIP – Polycom Devices Operational

GoCo/BroadConnect VoIP – Voicemail Operational

GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational

GoCo/BroadConnect VoIP – Call Centre (Unity) Operational

GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational

Microsoft Teams Phone Operational

Rogers Business Billing & Reporting Portal Operational

Rogers Direct e-Ordering Portal Operational

Rogers Mobile Operational

U of T Online Directory Operational

Other Operational

Video-Mediated Communications Operational

MS Stream Operational

MyMedia Operational

OCCS Operational

TechSmith Snagit Operational

Zoom Operational

Other Operational

VPN Services Operational

Admin Systems VPN Operational

UTORvpn - OpenVPN Operational

UTORvpn - AnyConnect Operational

RDP Operational

Other Operational

Web Services Operational

Career Learning Network Operational

CMS Operational

Enterprise Search Operational

LAMP Hosting Service Operational

UofT Home Page Operational

UTSC Home Page Operational

UTM Home Page Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

REDCap scheduled maintenance Apr 24, 2024 10:00-13:00 EDT

Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10 a.m. and 1 p.m. on Wednesday, April 24 in order to complete necessary application updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. Please contact redcap@utoronto.ca with any questions.
Posted on Apr 10, 2024 - 14:42 EDT

AMS FI Fiscal Year-End Closure 2024 Apr 26, 2024 19:00 - May 1, 2024 07:00 EDT

This year AMS will close for FI year-end processing on Friday, April 26, 2024 at 7pm and will re-open on Wednesday, May 1, 2024 at 7am.

ERDD and the Capital Projects Portal and Invoice Workflow will resume regular functionality on Wednesday, May 1, 2024 at 7am, and uSOURCE will resume operation at 9am. Please note that the Fiori Launchpad Reporting will remain available.

For information on the impact of the year-end closing dates on reporting and processing, refer to https://finance.utoronto.ca/
Posted on Apr 03, 2024 - 10:29 EDT

Earth Sciences Centre: network interruption due to electrical shutdown May 4, 2024 07:00 - May 5, 2024 23:30 EDT

Network service may be interrupted during scheduled electrical maintenance at the following locations starting on May 4th 2024, 7:00am to May 5th 2024, 11:30pm

Affected locations:
- Earth Sciences Centre (062)
- New College III (131)
- Bancroft Building (057)
- Faculty Club (075)
- Koffler House (145)
- Graduate Students' Union (056)
- Borden Building North (061A)
- Borden Building South (061)

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Apr 04, 2024 - 09:27 EDT

Past Incidents

Apr 18, 2024

Reports of some delays in sending messages from UTMail+

Resolved - This incident has been resolved.
Apr 18, 09:50 EDT

Monitoring - Microsoft implemented a fix for this issue and they believe that they have fully restored mail flow. Please contact your local helpdesk if you continue to experience issues sending mail from your UTMail+ account.
Apr 17, 16:06 EDT

Update - Microsoft has identified portions of their mail flow infrastructure that are performing below service performance thresholds and are continuing to work toward identifying the source of the problem.
Apr 17, 13:56 EDT

Update - Microsoft has acknowledged this issue and is currently investigating.
Apr 17, 11:35 EDT

Investigating - We have received reports of some delays in sending email messages from UTMail+ We are currently investigating this issue.
Apr 17, 11:24 EDT

Quercus Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 03:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:05 EDT

Scheduled - Quercus will be undergoing scheduled maintenance on Thursday, April 18, 2024 from 1:05 AM EDT to 3:05 AM EDT. Interruption is only expected to last up to 15 minutes during the event, but the full duration of the window may be utilized if needed. Users may not be able to access Quercus while the event is underway.
Apr 10, 12:48 EDT

Apr 17, 2024

Emergency maintenance - AdminVPN

Completed - The scheduled maintenance has been completed.
Apr 17, 17:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:30 EDT

Scheduled - We will be applying a software update to AdminVPN at this time. No network interruptions are expected.
Apr 17, 14:03 EDT

LAMP scheduled maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 EDT

Scheduled - The University's LAMP website hosting service will undergo scheduled maintenance on Wednesday, April 17 from 10 a.m. to 1 p.m. Websites hosted on this service may not be available at times during the upgrade window. Please contact webservices@utoronto.ca with any additional questions.
Apr 10, 14:33 EDT

Scheduled Network Maintenance - OISE

Completed - The scheduled maintenance has been completed.
Apr 17, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 EDT

Scheduled - Please be advised that there will be router maintenance on Wednesday, April 17th, between 07:00 am – 07:30 am on the OISE building distribution router.

This maintenance will affect network connectivity for the following networks.
=================================================
P2P network between OISE and Child Study
OISE Wireless Network
OISE Eclass Network
OISE Data Centre Private Management Network
OISE Library Public Computers Network
OISE Library Staff Network
VoIP Network for OISE Library
VoIP network for Commerce at OISE
VoIP Network for OISE
VoIP Network for English Language Program at OISE
Munk School of Global Affairs - OISE Building offices
OISE Private network for printers
English Language Program
Ontario Institute for Studies in Education at the University of Toronto
OISE Education Commons Labs
OISE Education Commons Staff
Rotman Commerce at OISE
Food & Beverage Services OISE
Apr 15, 11:42 EDT

Apr 16, 2024

Intermittent connection timeouts at Campus Edge

Resolved - This incident has been resolved.
Apr 16, 11:51 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 00:39 EDT

Update - Emergency maintenance is scheduled for 11pm EST tonight to resolve this issue.
Apr 15, 13:08 EDT

Update - The problem has been identified and we are working with the vendor on a solution. Current mitigation will remain in place until the solution can be implemented. Network connectivity should be nominal at this time.
Apr 12, 16:18 EDT

Update - We've made further updates to our mitigation strategy, connectivity should now be fully restored while we continue to troubleshoot root cause.
Apr 12, 09:20 EDT

Identified - An issue was identified and a mitigation has been implemented. We are continuing to monitor the situation.
Apr 12, 08:59 EDT

Investigating - We are investigating reports of intermittent connection timeouts.
Apr 12, 08:43 EDT

MS Shifts Issue

Resolved - Resolved:
While Microsoft Product Group has informed us that the Global Fix rollout is fully completed they are still investigating a few affected Teams/members.

Please, make sure Mobile App users have the most recent Teams App version.

If you still experience issues with the Shifts app in Teams please Submit a ticket in ESC providing the following details:

1. Affected team Full Name
2. Client platform and version (Desktop or Mobile app, Windows or MacOS, New Teams)
Apr 16, 10:21 EDT

Update - The Product Group has informed us that the Global Fix is on track and still rolling out to all tenants.
This update is part of ongoing efforts to ensure a complete resolution of the issue and to restore full functionality for all affected users and teams.

Microsoft is closely monitoring the deployment to ensure a smooth and effective rollout.
As the update progresses through its final stages, we appreciate your continued patience and understanding.
Apr 8, 08:00 EDT

Update - As part of ongoing efforts to mitigate the current issues, Microsoft Product Group working on fixing reported Teams Shifts affected.

Unfortunately, the initial deployment of Tenant wide fix was rolled back due to an incident involving another Graph Partner.
A new deployment started Thursday night, and if everything progresses as expected, it should reach 100% of the tenants by approximately February 7th.
Jan 29, 11:49 EST

Update - The MS product team informed us that the deployment of the fix is progressing more slowly than initially anticipated. The team is actively engaging with the Graph team to expedite the process and ensure a thorough resolution.
Jan 25, 14:01 EST

Update - The Microsoft Product Group anticipates that the deployment will be fully completed tonight.
They are closely monitoring the rollout to ensure a smooth and effective resolution.
Jan 23, 08:03 EST

Update - This tenant-wide fix began rolling out on January 10th, with an expected completion date for full deployment by January 20th.
This resolution should address the challenges with adding group members to Shifts.
Jan 15, 07:57 EST

Identified - We have received confirmation from Microsoft that a fix will be deployed as part of their current release cycle, which is scheduled for this week. We are awaiting the exact timelines for the full rollout and will share these details as soon as they are confirmed.
Jan 10, 13:11 EST

Update - Microsoft is actively working to resolve this issue and is targeting a fix for deployment starting on January 9.
Jan 5, 08:00 EST

Investigating - We received reports of users having issue with Shifts on Microsoft Teams. Some users are encountering issues with schedules and managing team members. We are actively investigating this issue with Microsoft and will provide updates as we know more.
Dec 13, 12:38 EST

Unable to save attachments in Outlook Web App

Resolved - Microsoft has confirmed that the fix has now completed deployment and they are monitoring telemetry to ensure the full recovery.

If users are still affected, make sure they log out and back into their devices for the changes to take effect.
Apr 16, 10:19 EDT

Update - Microsoft has completed the development of the fix and has begun the rollout and validation process.

Investigating
- Users may be intermittently unable to download attachments or view embedded images in Outlook on the web.
- Users may see the following error message when an attachment fails to download: “Error downloading the file content.”
- Users may also experience issues sending attachments.

While Microsoft is investigating the issue, potential workarounds are:
1. Try to Sign Out and Sign In to the Outlook Web App
2. Tyr to use the light version (https://outlook.office.com/owa/?layout=light) or the Outlook Desktop Client if available.
3. Switch to a different browser (Edge / Chrome)
4. Save files to the OneDrive from the attachment dropdown.

Some users may experience delays of up to five minutes accessing Outlook on the web and its features

Identified
Microsoft has developed and prepared to deploy a service optimization to alleviate impact immediately.
In parallel, they continue reviewing potential long-term restoration plans to fully resolve this issue.

Investigating
Some users whose requests are routed through the affected subset of infrastructure may see delays when accessing Exchange Online using Outlook.

Potential workarounds:
1. Open mail.utoronto.ca in the new Tab, Refresh the page with cleaning the cache:
hold CTRL and press F5 in Windows, hold CMD and Shift and press R on Mac.
2. Tyr to use Outlook Desktop Client if available.
Apr 5, 11:18 EDT

Identified - Microsoft has identified the problem and are working to resolve this issue.
Apr 2, 14:17 EDT

Investigating - The issue with downloading attachments from Outlook Web App (OWA) appears to be a common problem that may affect users across different browsers.

While Microsoft is investigating the issue, potential workarounds are:
1. Try using the OWA light version (https://outlook.office.com/owa/?layout=light),
2. Switch to a different browser (Edge / Chrome)
3. Save files to the OneDrive from the attachment dropdown.
Apr 2, 11:11 EDT

Emergency maintenance - Edge firewall

Completed - The scheduled maintenance has been completed.
Apr 16, 00:38 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 EDT

Scheduled - We will be making updates to the firewall to resolve issues from last week's maintenance. We don't expect interruptions to network connectivity.
Apr 15, 13:05 EDT

Apr 15, 2024

Outbound Calls not Working on Rogers Mobility Network

Resolved - The issue with some Rogers mobility customers not able to reach Bell Centrex numbers has been resolved. We are monitoring the result, please report any further issues to voipsupport@utoronto.ca
Apr 15, 18:11 EDT

Update - We are continuing to investigate this issue.
Apr 15, 11:11 EDT

Investigating - We are currently investigating an issue where some Rogers mobility customers are not able to call to certain Bell Centrex numbers.

Telecom team is actively working with the vendor on this issue and will update system status when more details are available.
Apr 15, 11:10 EDT

Bluecat scheduled maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:30 EDT

Update - The Bluecat maintenance has been rescheduled to Monday, April 15th, between 7:30am – 08:00am.
Apr 10, 10:01 EDT

Scheduled - Please be advised that there will be maintenance on Bluecat DDI Systems on Monay, April 15th, between 7:30am – 08:00am.

Bluecat Address Manager (Proteus) will be intermittently unavailable during the maintenance window. However, no service interruption is expected on DNS and DHCP.
Apr 9, 14:53 EDT

Apr 14, 2024

Medical Sciences (005): network interruption due to electrical shutdown

Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 06:00 EDT

Scheduled - Network service may be interrupted during scheduled electrical maintenance at Medical Sciences Building (005) starting on April 13, 2024, 06:00am to April 14, 2024, 08:00pm.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 4, 09:44 EDT

Apr 13, 2024

SRIC: network interruption due to electrical shutdown

Completed - The scheduled maintenance has been completed.
Apr 13, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 EDT

Scheduled - Network service may be interrupted during scheduled electrical maintenance at Schwartz Reisman Innovation Campus on Saturday, April 13th, between approximately 7am and 7pm.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 10, 08:05 EDT

Apr 12, 2024

DS-RU-01 scheduled maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:30 EDT

Scheduled - Please be advised there will be a scheduled distribution router maintenance for 500 University Ave on Friday, April 12th, between 06:30am – 07:30am.

Affected Networks:
----------------------------------------------------
- All networks at 500 University:
- Department of Continuing Education
- Education - Faculty of Medicine
- Family and Community Medicine
- IMG Dept, Faculty of Medicine
- Management Network for Medicine
- Medicine AV Network at 500 University
- Occupational Therapy - Faculty of Medicine
- Physical Therapy - Faculty of Medicine
- Post Grads - Faculty of Medicine
- Post Graduate Medical Education
- Rehab Medicine - Faculty of Medicine
- Rehabilitation Sciences
- Speech Lang Pathology
- Speech-Language Pathology - Faculty of Medicine
- UTORcwn at 500 University
- VoIP Network for Faculty of Medicine - Group1
- VoIP Network for Faculty of Medicine - Group2
- VoIP Network for Faculty of Medicine - Group3
Apr 10, 14:24 EDT

Edge Firewall emergency maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 00:21 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 16:21 EDT

Scheduled - Information Security will be performing software updates to the edge firewalls. No network interruptions are expected during this time.
Apr 11, 16:13 EDT

Apr 11, 2024

AdminVPN outage

Resolved - This incident has been resolved.
Apr 11, 12:34 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 12:23 EDT

Investigating - We are currently investigating this issue.
Apr 11, 11:57 EDT

Wireless Service Outage at Dentistry

Resolved - The issue has been resolved and the wifi service restored.
Thank you for your patience.
Apr 11, 08:46 EDT

Investigating - We are investigating reports of users not being able to access the wireless service at Dentistry.
Please be assured that we are aware of the problem and we have technical staff looking into it.
Apr 11, 08:30 EDT

Apr 10, 2024

EVE Event Management System Unavailable

Resolved - The issue affecting the EVE service has been resolved and staff continue to monitor the environment. Thank you for your patience while investigation took place.
Apr 10, 14:24 EDT

Investigating - The EVE systems is currently unavailable. Technical staff are currently investigating the issue and we hope to be able to restore service shortly.
Apr 10, 09:37 EDT

Apr 9, 2024

SF Router: Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:30 EDT

Scheduled - Please be advised that there will be emergency router maintenance on Tuesday, April 9th, between 07:30 am – 08:00 am on the Sandford Fleming building distribution router.

This maintenance will affect network connectivity for the following networks:
- AV Network in Knox College
- Centre for Applied Mathematics
- Centre for Information System in Infrastructure and Construction
- Centre for International Experience
- Civil Engineering ( In Mining Bulding )
- Communication Group, Electrical & Computer Engineering, Department of
- Computer Science Lab ethernet 27
- Computer Science Touchdown Network
- Convocation Plaza
- Department of Computer Science
- Department of Electrical and Computer Eng
- Dept of Computer Science Private Network at SF
- Development and University Advancement
- Distributed Computing and Systems Lab
- DUA Server network 21 Kings College Circle
- ECE Device Management Network at SF
- ECE Faculty and student clubs
- ECE LAB
- ECE Research Network 1, 2, 3, 7, 11
- Eclass Network for SF
- Electrical and Computer Engineering touchdown network
- Electrical Engineering Computer Workstations Lab.
- Electron Beam Nanolithography Facility
- Engineering and Computer Science Library Private
- Engineering Library ethernet
- Knox College
- Knox Residence Admin Network
- Management Network for Knox College
- Micro Nano Photonics
- Photovoltaic Research Program
- Physical Geography ethernet
- PoS Network in Knox College
- Printer Network in Knox College
- System Control Group
- User Network for Knox College
- Visitors Centre
- VoIP Network for Department of Mathematics
- VoIP Network for Division of Student Life: Centre for International
- VoIP Network for DUA at DR
- VoIP Network for ECE at SF
- VoIP Network for Enrolment Services
- VoIP Network for Libraries at SF
- Wireless Network at 33 St. Geroge
- Wireless Network at E.J. Pratt Library
- Wireless Network at GB
- Wireless Network at SF
- Wireless Network at Visitors Centre
Apr 8, 08:33 EDT

Apr 8, 2024

Weblogin Post-Upgrade

Resolved - The earlier issues have been resolved and service has returned to normal.
Apr 8, 11:56 EDT

Update - MFA behaviour has been fixed during the maintenance window. Work continues on the 'UTSSO' splash page.
Mar 28, 14:07 EDT

Identified - We have identified and tested a resolution to the MFA issue. The fix will be installed between 1 and 2 pm today (March 28). There will be no interruption of service during this window."
Mar 28, 11:34 EDT

Investigating - Some users have noticed that MFA behaves slightly differently on Weblogin since the upgrade. This appears to the user as fewer MFA challenges than expected. Staff are aware of the issue and are working to install a fix.

Additionally, some service providers are configured to redirect the user to https://idpz.utorauth.utoronto.ca/ after logout. The old version of Weblogin had an informational page detailing how the user should close their browser to completely log out. The new version only displays ‘UTSSO’ on a white background. The previous informational version should be restored shortly.
Mar 28, 11:14 EDT

Apr 7, 2024

Lost Connectivity to DS-LB-01 router

Resolved - This incident has been resolved.
Apr 7, 15:56 EDT

Investigating - We are currently investigating the problem of the DS-LB-01 distribution router.
The following networks connected to this router are being affected.

AP Management Network - Lower Burwash
AP Management Network - SMC North
Brennan Hall Mini IC
Elmsley Residence
ITS Management Network - Lower Burwash
Loretto ResNet
Pratt, EJ Library ethernet
Pratt, EJ Library ethernet
Pratt, EJ Library ethernet
sorbara-res-l
St Michaels College Mgmt Network
St. Michael's College Administrative Network
St. Michaels College, Cloverhill ethernet
Victoria College, Pratt Library, Public Network
VoIP Network for Brennan Hall
VoIP Network for Elmsley Residence
VoIP Network for Founder House, Phelan House and Windle House
VoIP Network for Pratt, EJ Library
VoIP Network for Sorbara Student Residence
Apr 7, 13:05 EDT

Apr 6, 2024

SL Firewall Outage

Resolved - 18:15 The problem has been resolved.
Apr 6, 18:54 EDT

Investigating - We are currently investigating the issue of the SL virtual firewall, networks on UTSG connected to SL firewall are currently affected.
Apr 6, 18:05 EDT

Apr 5, 2024

Apr 4, 2024

AdminVPN outage

Resolved - This incident has been resolved.
Apr 4, 19:17 EDT

Update - We are continuing to investigate this issue.
Apr 4, 19:14 EDT

Update - We are continuing to investigate this issue.
Apr 4, 18:05 EDT

Update - We are continuing to investigate this issue.
Apr 4, 17:58 EDT

Investigating - We are currently investigating this issue.
Apr 4, 17:44 EDT

DS-DA-01 router scheduled maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 06:30 EDT

Scheduled - Please be advised there will be a scheduled software upgrade for the 1 Spadina Crescent distribution router on Thursday, April 4th, between 06:30am – 07:30am.

Affected Networks:
----------------------
All networks at 1 Spadina Crescent.
Apr 2, 09:50 EDT