The service provider has taken steps to improve telephony capacity for Collaborate. They are continuing to experience high demand so participants choosing to dial-in to a session may in some cases still receive a busy signal.
Posted Apr 02, 2020 - 10:23 EDT
We are continuing to investigate this issue.
Posted Mar 24, 2020 - 10:28 EDT
From our supplier: "Tuesday, March 24, 2020 9:00 AM EDT (Eastern Daylight Time) -- Collaborate customers using the telephone option may get a message stating the call cannot be completed as dialed or a busy signal. Our operations team is actively investigating the issue. Please use a browser on your computer or mobile phone to use VoIP for audio in the Collaborate session."
Posted Mar 24, 2020 - 10:06 EDT
This incident affected: Video-Mediated Communications (Bb Collaborate).