ITS System Status

All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

AI Tools & Applications Operational
Claude for Education Operational
ChatGPT.EDU Operational
Cogniti Operational
MS 365 Copilot Operational
MS Copilot Chat Operational
MS Teams Premium Operational
Azure AI Foundry Operational
Academic ToolBox Operational
Quercus Operational
Remark Office Operational
Other Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv Operational
Microsoft 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure Operational
UTORbackup/UTORrecover Operational
Virtual Server Service Operational
Identity Management Systems Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORMFA (Multi-factor authentication) Operational
Weblogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Cisco BroadWorks Portal Operational
Emergency Call Display Dashboard Operational
TELUS/GoCo VoIP – WebEx Operational
TELUS/GoCo VoIP – Polycom Devices Operational
TELUS/GoCo VoIP – Voicemail Operational
TELUS/GoCo VoIP – Call Centre Operational
TELUS/GoCo VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Operational
AdminVPN Operational
UTORvpn (OpenVPN) Operational
UTORvpn (Cisco Secure Client) Operational
Remote Desktop Gateway (RDG) Operational
Other Operational
Web Services Operational
Career Learning Network Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Enrolment Notice – ACORN – July 2, 2026 (7:30 – 11:00 a.m. ET) Jul 2, 2026 07:30-11:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:36 EDT

Enrolment Notice – ACORN – July 6, 2026 (7:30 a.m. – 3:00 p.m. ET) Jul 6, 2026 07:30-15:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:40 EDT

Enrolment Notice – ACORN – July 7, 2026 (7:30 – 11:00 a.m. ET) Jul 7, 2026 07:30-11:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:45 EDT

Enrolment Notice – ACORN – July 8, 2026 (7:30 a.m. – 3:00 p.m. ET) Jul 8, 2026 07:30-15:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:48 EDT

Enrolment Notice – ACORN – July 9, 2026 (7:30 a.m. – 1:00 p.m. ET) Jul 9, 2026 07:30-13:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:51 EDT

Enrolment Notice – ACORN – July 13, 2026 (7:30 a.m. – 3:00 p.m. ET) Jul 13, 2026 07:30-15:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:55 EDT

Enrolment Notice – ACORN – July 14, 2026 (7:30 – 11:00 a.m. ET) Jul 14, 2026 07:30-11:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 13:57 EDT

Planned Maintenance – CUPE Unit 1 Job Posting site. Jul 14, 2026 11:00-12:00 EDT

The CUPE Unit 1 Job Posting site (https://unit1.hrandequity.utoronto.ca/) will undergo scheduled maintenance on July 14th, 11am -12pm.. The service will be unavailable during this period.

Ref: CHG0032464
Posted on Jun 19, 2026 - 14:11 EDT

Enrolment Notice – ACORN – July 15, 2026 (7:30 – 11:00 a.m. ET) Jul 15, 2026 07:30-11:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 14:02 EDT

Enrolment Notice – ACORN – July 16, 2026 (7:30 a.m. – 3:00 p.m. ET) Jul 16, 2026 07:30-15:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 14:06 EDT

Enrolment Notice – ACORN – July 21 (7:30 – 9:00 a.m. ET) Jul 21, 2026 07:30-09:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 14:08 EDT

Enrolment Notice – ACORN – July 22, 2026 (7:30 a.m. – 12:00 p.m. ET) Jul 22, 2026 07:30-12:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 14:10 EDT

Enrolment Notice – ACORN – July 23, 2026 (7:30 – 11:00 a.m. ET) Jul 23, 2026 07:30-11:00 EDT

Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Posted on Jun 22, 2026 - 14:13 EDT
Jun 26, 2026

No incidents reported today.

Jun 25, 2026
Partial Service Disruption - OneDrive and SharePoint
Resolved - Comment from Lisa (SharePoint Admin) : For now, only three users have mentioned the issue, so I don’t think it’s as wide-spread as initially believed.
Jun 25, 12:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 22, 12:12 EDT
Investigating - A subset of features within OneDrive and SharePoint are currently unavailable. When sharing internally and externally, Share links aren't functioning as expected in SharePoint and OneDrive and users can't access files and folders shared to them. This is happening across our tenant and Microsoft is investigating this issue.
Jun 19, 10:03 EDT
Jun 24, 2026
Cogniti Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 15:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 17:14 EDT
Scheduled - The Cogniti integration with Quercus will be undergoing scheduled maintenance on Wednesday, June 24th, 2026 from 3:00 PM to 4:00 PM EDT. Users may experience a disruption in service while the maintenance work is being performed.
Jun 16, 17:00 EDT
Enrolment Notice – ACORN – June 24, 2026 (7:30 – 11:00 a.m. ET)
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:30 EDT
Scheduled - Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Jun 22, 09:17 EDT
Jun 23, 2026
Unplanned Outage - Anthropic
Resolved - The issue at Anthropic has been resolved and services restored. Thank you for your patience.
Jun 23, 14:05 EDT
Investigating - An unplanned outage is affecting Anthropic (https://status.claude.com/). Users may be unable to access the service at this time. Our technical team is actively investigating and working to restore access as quickly as possible. .
Jun 23, 11:21 EDT
AdminVPN Session Adjustment
Completed - The scheduled maintenance has been completed.
Jun 23, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 11:00 EDT
Scheduled - AdminVPN session defaults will be adjusted at this time to better align with University security policies. Clients are not expected to experience any immediate changes.

Details can be found in CHG0032477.
Jun 22, 11:35 EDT
Enrolment Notice – ACORN – June 23, 2026 (7:30 – 11:00 a.m. ET)
Completed - The scheduled maintenance has been completed.
Jun 23, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:30 EDT
Scheduled - Please note that as fall/winter enrolment continues, you may occasionally experience slower-than-usual processing times, error messages or the need to re-login. Please be patient! We recommend that you use one device and avoid unnecessary refreshing to reduce the load on the system.

If you have a course-related question, please contact your registrar.
For other issues, please contact the general help desk at your campus: https://its.utoronto.ca/contact/#general
Jun 22, 09:14 EDT
Jun 22, 2026
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Jun 18, 2026

No incidents reported.

Jun 17, 2026
Planned Maintenance – Wordpress Shared Hosting (LAMP) Service
Completed - The scheduled maintenance has been completed.
Jun 17, 11:09 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 17, 10:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 EDT
Scheduled - Wordpress Shared Hosting (LAMP) Service will undergo scheduled maintenance from 17/06/2025 at 10:00 am to 1:00pm. There will be intermittent service unavailability during this period. Thank you for your understanding.
Jun 10, 13:52 EDT
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
ITS Private Cloud Scheduled Maintenance - Compute FD5
Completed - The scheduled maintenance has been completed.
Jun 12, 10:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD5 from 09:00 Thursday, June 11 to 17:00 Friday, June 12.

The virtual machines will continue to operate normally.
May 31, 08:37 EDT
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