Update - We continue to work towards resolving the SSPR issue.
Thank you for your patience.

Jan 16, 2023 - 08:00 EST
Investigating - We’re investigating reports of degraded service with SSPR. Account recovery using cellphone SMS is currently unavailable. Technical staff are investigating the issue.
Aug 29, 2022 - 15:00 EDT
Update - Cabling for the wireless service is on-going. We apologize for the inconvenience.
Jan 16, 2023 - 08:00 EST
Update - Renovation work continues as scheduled and wifi service should be restored around mid November.
Thank you for your patience.

Oct 28, 2022 - 14:30 EDT
Identified - Please note that the wireless network service is experiencing degraded performance at the Earth Sciences Centre due to ongoing renovation projects. Support staff are waiting for updates from the contractor and we will post them as they become available.
Oct 20, 2022 - 15:00 EDT
Update - We continue to work towards resolving the Ouriginal Group Assignment issue. Thank you for your patience.
Jan 16, 2023 - 09:00 EST
Investigating - An issue has been identified that may cause the Ouriginal plagiarism detection similarity score to be calculated incorrectly when in use for group assignments created in Quercus. The issue is currently being investigated by the service provider’s support team.
Dec 06, 2022 - 10:15 EST

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Degraded Performance
Ouriginal Degraded Performance
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ERDD Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Degraded Performance
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Degraded Performance
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
Library Operational
MS Forms ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Communicator 7 ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Main U of T Switchboard Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
TechSmith Snagit ? Operational
OCCS Operational
Other Operational
Zoom Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BlueCat scheduled maintenance Feb 1, 2023 08:00-08:30 EST
Please be advised that there will be a maintenance on Bluecat DDI Systems on Wednesday, February 1st, 2023 between 8:00am – 08:30am.
No service interruption is expected on DNS and DHCP. However, Bluecat Address Manager (Proteus) will not be accessible during the maintenance window.

Posted on Jan 25, 2023 - 11:32 EST
SIS scheduled maintenance Feb 11, 2023 08:00-16:00 EST
We will need to take select student information-related systems offline on Saturday, February 11 from 8:00 a.m. to 4:00 p.m. due to maintenance on the Azure platform.

The following systems will be affected:
- Accommodated Testing Services (Admin)
- ACORN (Accommodated Testing Services and the Student Equity Census functionality only)
- Azure Data Studio
- Candidacy API
- Course Information System (Accommodation Module only)
- Degree Confirmation
- OASIS (Timetable Builder Admin and Absence Declaration)
- Power BI
- Rocket Shuttle
- Timetable Builder

Degree Explorer, eMarks, and other systems not listed above will remain available. ACORN and the Course Information System will be available with the exception of Accommodated Testing Services and the Student Equity Census.

Posted on Jan 25, 2023 - 12:52 EST
AMS Planned Outages Feb 11, 2023 08:00 - Feb 12, 2023 00:00 EST
Please note that the following systems will be unavailable on Saturday, February 11 from 8:00 a.m. to 4:00 p.m. due to system maintenance:
- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Azure Data Studio
- Capital Project Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- Employees@UofT
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Instructor Lookup Report
- Invoice Workflow
- My Research (MR/Portal)
- Power BI
- uSOURCE
- U of T Directory

Posted on Jan 25, 2023 - 11:21 EST
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:30 EST
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud vCenter Server on Sunday January 29 from 9:30am to 11:30am

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.

Jan 24, 13:02 EST
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:00 EST
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure on Friday, Jan 27, from 8am to 11pm.

No service interruption is expected during this maintenance period.

Jan 26, 14:30 EST
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:00 EST
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure on Thursday, Jan 26, from 8am to 11pm.

No service interruption is expected during this maintenance period.

Jan 24, 13:45 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:00 EST
Scheduled - There will be scheduled maintenance on the Administrative Systems VPN on Thursday January 26, 2023 from 12:00pm to 1:00pm. No interruption in service is expected during the maintenance period.
Jan 23, 15:20 EST
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 22:01 EST
Update - EXTENDED: Partial completion. Grouper web interface now available but there will be delays in changes being made available into this evening
Jan 25, 16:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:00 EST
Scheduled - This Wednesday, January 25, we intend to carry out a major upgrade to the UTORGrouper group management service. This upgrade is being undertaken to bring the service up to date as well as to address some performance issues that have surfaced over the last few months. In addition, this will enable future service improvements to the group service to better support needs across the University.

Throughout the upgrade, the existing group membership information that Grouper provides to UTORable's LDAP, EAD, and Azure AD will remain available albeit unchanged from that morning.

The upgrade is scheduled for an 8 AM start and a completion of 5 PM at the latest. The web interface at https://utorgrouper.utoronto.ca/ will not be available during the upgrade and no new changes will be possible.

We will update this notice as the upgrade progresses.

Jan 23, 13:35 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 15:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 14:00 EST
Scheduled - ISEA has scheduled a maintenance for Shibboleth IdPz (WebLogin service) between 2:00 pm to 3:00 pm. January 25, 2023. We expect no service interruption during the maintenance period.
Jan 25, 10:50 EST
Completed - Please note this scheduled maintenance has been cancelled.
Jan 25, 11:59 EST
Scheduled - The U of T Homepage (www.utoronto.ca) will be undergoing scheduled maintenance between 8:00 am and 10:00 am on January 26, 2023. No disruption in service is expected while the maintenance work is being performed.
Jan 24, 14:50 EST
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 15:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 EST
Scheduled - ISEA has scheduled a maintenance for Shibboleth IdPz (WebLogin service) between 2:00 pm to 3:00 pm. January 24, 2023. Some users may experience a brief disruption when logging in idpz as we restart one of the servers.
Jan 24, 08:41 EST
Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 11:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:30 EST
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud vCenter Server on Sunday January 22 from 9:30am to 11:30am.

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.

Jan 18, 14:51 EST
Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - This issue has been resolved. Thank you for your patience.
Jan 20, 15:36 EST
Update - We continue to work with the vendor on resolving the Out-of-office issue. We apologize for the inconvenience.
Jan 16, 08:00 EST
Investigating - Microsoft is investigating an issue with automatic Out-of-Office message delivery to external clients.
Internal delivery of these messages works as intended.

Dec 15, 11:46 EST
Jan 19, 2023
Resolved - Due to the complexity of resolving this issue and due to the low number of sites still using the service the decision has been made to retire the Active CMS service. All affected websites have now been closed or migrated to other platforms. Our apologies for any inconvenience
Jan 19, 10:32 EST
Identified - The issue has been identified, and the owners of the affected websites have been contacted. Members of the public may still encounter difficulties reaching affected websites, however, at this point, the number of affected websites is less than 10. Thank you for your patience.
Jan 2, 18:04 EST
Investigating - ITS Staff are currently investigating an issue affecting a very limited number of UofT websites that use the ActiveCMS content management system and are currently offline. Updates will be provided as available. Thank you for your patience.
Jan 2, 11:22 EST
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 EST
Scheduled - There will be scheduled minor version upgrade of NSPM on Tuesday, January 17th, 2023 10:00pm – 2:00am
During this time ESC AdminVPN DAP Change Request and Firewall Changes Request forms may be intermittently unavailable for new request submissions.

Jan 12, 08:55 EST
Jan 17, 2023
Completed - The scheduled maintenance has been completed.
Jan 17, 19:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:00 EST
Scheduled - Confluence (https://wiki.easi.utoronto.ca) and JIRA (https://jira.easi.utoronto.ca) will be taken offline Tuesday, January 17th, from 5:00 PM to 7:00 PM for monthly system maintenance.
Jan 17, 12:18 EST
Jan 16, 2023
Resolved - Power has been restored and the networks are operating normally.
Jan 16, 15:01 EST
Investigating - St Mike's and 246 Bloor Street are experiencing network service issues due to power outage.
We will provide updates as they become available.

Jan 16, 13:42 EST
Resolved - REDCap was momentarily unavailable between approx. 12:40pm and 1:15pm today. The issue has been resolved and staff are investigating the issue.
Jan 16, 14:32 EST
Resolved - The network service has been restored. Thank you for your patience.
Jan 16, 12:50 EST
Investigating - We are investigating reports of users not being able to access the network at 246 Bloor Street and St. Mike's.
We will provide updates as they become available.

Jan 16, 12:21 EST