Update - We are continuing to investigate this issue.
Mar 24, 10:28 EDT
Investigating - From our supplier: "Tuesday, March 24, 2020 9:00 AM EDT (Eastern Daylight Time) -- Collaborate customers using the telephone option may get a message stating the call cannot be completed as dialed or a busy signal. Our operations team is actively investigating the issue. Please use a browser on your computer or mobile phone to use VoIP for audio in the Collaborate session."
Mar 24, 10:06 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap Operational
MS Forms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gateway Router Maintenance Apr 1, 08:00-09:00 EDT
Please note that there will be scheduled maintenance on the Gateway Routers between 8:00am and 9:00am on April 1, 2020.
No interruption in service is expected during the maintenance period.
Posted on Mar 30, 11:49 EDT
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
Resolved - Users of the UTORvpn - AnyConnect service may have experienced a loss of VPN service due to the loss of one of the nodes. The event occurred at 1:30 pm today March 30, 2020 and was resolved at 1:37 pm.
Mar 30, 13:58 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the Gateway Routers between 9:00am and 10:00am on March 28, 2020.
No interruption in service is expected during the maintenance period.
Mar 27, 12:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 28, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:01 EDT
Scheduled - Blackboard will be performing infrastructure maintenance for Collaborate Ultra on Saturday, March 28, 2020 from 1:00 AM EDT to 5:00 AM EDT. Users will experience intermittent availability during the maintenance window.
Mar 27, 11:19 EDT
Mar 27, 2020
Completed - Maintenance was cancelled. No new date has been scheduled.
Mar 27, 15:22 EDT
Scheduled - Please note that there will be scheduled maintenance in the Data centre at UTM on Saturday, March 28, 2020 between 1:00 AM and 8:00 AM.

All internet connectivity to and from the UTM Data Centre will be intermittently unavailable for the duration of this maintenance.

The following URLs and services will also be affected:

https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca
Mar 16, 10:42 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:00 EDT
Scheduled - Blackboard will be performing infrastructure maintenance for Collaborate Ultra on Friday, March 27, 2020 from 1:00 AM EDT to 5:00 AM EDT. Users will experience intermittent availability during the maintenance window.
Mar 25, 10:45 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the Gateway Routers between 11:00 pm and 11:59 pm on March 26, 2020.
No interruption in service is expected during the maintenance period.
Mar 25, 14:03 EDT
Mar 26, 2020
Resolved - Self-Service Password Reset is now available.
We apologize for the inconvenience and thank you for your patience.
Mar 26, 15:39 EDT
Investigating - We are currently investigating an issue with Self-Service Password Reset.
Further updates will be provided as they become available.
Mar 26, 06:57 EDT
Resolved - The network issue has been resolved. It was caused by the IPS sensor not passing traffic and required a reboot.
We apologize for the inconvenience and thank you for your patience.
Mar 26, 10:24 EDT
Investigating - We've received reports from users experiencing VPN / network latency issues.
We are aware of the problem and support staff are investigating.
Mar 26, 09:48 EDT
Mar 25, 2020
Resolved - https://jira.eis.utoronto.ca is now available.
We apologize for the inconvenience and thank you for your patience.
Mar 25, 11:20 EDT
Investigating - https://jira.eis.utoronto.ca is currently unavailable.
Support staff are working to restore service as soon as possible.
Mar 25, 11:07 EDT
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:00 EDT
Scheduled - There will be a short emergency reboot of the Admin Systems VPN service at 07:00 AM on March 24. There should be no interruption of service during this window.
Mar 24, 06:24 EDT
Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:01 EDT
Scheduled - The vendor will be performing maintenance on the media servers that service Quercus on March 24, 2020 from 3:00 AM to 5:00 AM EDT. This maintenance will affect the ability to upload or view hosted audio and video in Quercus.
Mar 16, 06:46 EDT
Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 09:54 EDT
Update - The Listserv service has been resolved.
We apologize for the inconvenience.
Mar 23, 09:53 EDT
Investigating - We are currently investigating a problem with our institutional Listserver - symptoms include mail not being delivered.
Mar 23, 09:01 EDT
Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 EDT
Scheduled - The UTORrecover Institutional Backup Service will be unavailable from 12:01pm on Saturday March 21, 2020 until 4:30pm on Sunday March 22, 2020. Facilities & Services has scheduled a complete and prolonged electrical maintenance window at the ITS backup site requiring all equipment there to be powered off and isolated before the actual electrical work begins. Automated backups normally scheduled to occur during this period will be rescheduled to occur when the service is again available. No action is required by UTORrecover customers.
Mar 11, 10:05 EDT
Mar 21, 2020
Resolved - Our partner has made modifications that should mitigate further issues and the service appears to be operating normally at this time. Please note that individuals may be experiencing problems due to reported overloads with their home Internet providers. If you continue to have issues, please contact your divisional Educational Technology team: https://q.utoronto.ca/courses/46670/pages/support#support-contacts - thank you.
Mar 21, 10:23 EDT
Monitoring - We are working with our partner to mitigate end-user issues with the Bb Collaborate Webinar solution. Please note that individuals may be experiencing problems due to reported overloads with their home Internet providers. If you continue to have issues, please contact your divisional Educational Technology team: https://q.utoronto.ca/courses/46670/pages/support#support-contacts - thank you.
Mar 20, 13:21 EDT
Investigating - There may a delay in receiving recordings generated from the Bb Collaborate web conferencing platform. The performance of other in-session tools (e.g. audio, video, screen sharing) may also be affected by the unprecedented increase in demand. The issues have been reported to the service provider.
Mar 17, 14:55 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:01 EDT
Scheduled - Blackboard will be performing unplanned infrastructure maintenance for Collaborate Ultra from 3:00 AM to 9:00 AM on March 21, 2020. Users will experience intermittent availability during the maintenance window.
Mar 20, 18:37 EDT
Mar 20, 2020
Resolved - Microsoft Teams Meetings dial-in has returned to normal operations. However, please note that the Dial-In option for Teams Meetings should really just be used as a back up if your meeting participant can’t connect over the web via the app or a browser. People who dial in can’t make use of the full functionality of Teams Meetings, like chat or screen sharing. If you want to run proper teleconferencing, please visit UofT Telecom’s website for all the details: https://telecommunications.utoronto.ca/

For more on Teams and Teams Meetings, please visit our support website: https://easi.its.utoronto.ca/shared-services/office365/teams/
Mar 20, 13:18 EDT
Update - We are continuing to investigate this issue.
Mar 19, 15:00 EDT
Investigating - The University is currently experiencing intermittent issues with the Microsoft Teams dial-in for audio conferencing service. While the dial-in service has been successfully rolled out to eligible staff, some users are reporting a busy signal when dialing in. We are currently troubleshooting with affected individuals and have opened up a ticket with Microsoft.
Mar 19, 14:52 EDT
Resolved - The service provider reports that the maintenance is complete and media servers are now operating under normal parameters.
Mar 20, 13:06 EDT
Investigating - Users may see errors when previewing and uploading media content in Quercus. The service provider is implementing an emergency maintenance on the media servers which will temporarily increase the amount of errors being seen until it is completed.
Mar 20, 12:55 EDT
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the McLennan building distribution router between 5:00am and 6:00am on Thursday, March 19, 2020.
The following networks/connectivity will be affected during the maintenance window:

Atmospheric Physics Network
Canadian Institute for Theoretical Astrophysics Network
Centre for Optical Sciences
Centre of Criminology Network
Classrooms New College
Cody Hall
Department of Astronomy
Department of Chemistry
Dunlap Institute for Astronomy and Astrophysics
Eclass Network for MCL
Food & Beverage Services
Gerstein Science Information Centre, Public Network
GSIC Staff Network
Institute for Aerospace Studies Network
Lash Miller Classrooms
Libraries - Downsview Site
Physics Undergraduate Lab Network
Public Policy at CG
Physics Department Network
Physics Electronics Research Centre Network
Physics" server network
Public Access Network in McLennan
Security Information and Event Management APP
Security Information and Event Management DATA
The Faculty Club
Touchdown UHN
Tri-Campus sexual violation prevention
UTORvpn - AnyConnect Service
VoIP Network for Canadian Institute for Theoretical Astrophysics
VoIP Network for Centre of Criminology
VoIP Network for Department of Astronomy
VoIP Network for Engineering at UTIAS
VoIP Network for the Faculty Club
VoIP network for ITS
VoIP Network for Libraries at SM
VoIP Network for Physics Department
VoIP Network for School Public Policy and Governance
VoIP Network for Tri-Campus Sexual Violation Prevention
VPN tunnels for Physics
Mar 18, 13:35 EDT
Mar 18, 2020

No incidents reported.

Mar 17, 2020
Completed - The scheduled maintenance has been completed.
Mar 17, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT
Scheduled - This evening, the system will be changed to include additional nodes to support increased capacity in terms of greater user numbers and data throughput. The work will begin at 10 PM EDT and should last for 30 minutes. There may be intermittent service outages during this time. There is no change to service connection procedure for users.
Mar 17, 17:10 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:01 EDT
Scheduled - Confluence and JIRA will be taken offline Tuesday, March 17, 2020 from 5:00 PM to 7:00 PM for monthly system maintenance.
Mar 16, 12:06 EDT
Resolved - The DW RDP Service issue has now been resolved.
We apologize for the inconvenience caused.
Mar 17, 10:58 EDT
Investigating - DW RDP Service experiencing degradation in service due to the number of connections. Support staff are working on extending capacity.
Mar 17, 10:02 EDT
Resolved - The fix has reached the vast majority of the affected infrastructure. We're monitoring to ensure the fix saturates the remaining infrastructure. For complete details on this event, please reference the post from 11:06 PM UTC on March 14, 2020. Next update by: Wednesday, March 18, 2020, 9:00 PM (3/19/2020, 1:00 AM UTC)
Mar 17, 10:25 EDT
Monitoring - There have been periodic reports of individuals not being able to login to Outlook on the Web (OWA - https://mail.utoronto.ca)
Microsoft has identified the issue and is in the process of applying a fix across the affected infrastructure.
Mar 16, 10:12 EDT