ITS System Status
All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LISTSERV Upgrade Service Interruption – July 31 Jul 31, 2024 09:00-17:30 EDT
Please be advised that the LISTSERV system will undergo a scheduled upgrade on Wednesday, July 31, 2024, from 9:00 a.m. to 5:30 p.m.
During this outage window, all LISTSERV services will be unavailable. Please note that users will not be able to send or receive messages via the LISTSERV service nor will they be able to access LISTSERV administrative functions.
Posted on Jul 22, 2024 - 13:13 EDT
REDCap Scheduled Maintenance - 31 July 2024 10:00 a.m. - 1:00 p.m. Jul 31, 2024 10:00-13:00 EDT
Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10 a.m. and 1 p.m. on Wednesday, July 31st. in order to complete necessary application updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. Please contact redcap@utoronto.ca with any questions.
Posted on Jul 24, 2024 - 13:11 EDT
ROSI Database Quarterly Maintenance Aug 16, 2024 17:00-21:00 EDT
Please note that we will need to take ROSI and most associated student information systems offline on Friday, August 16 from 5 p.m. to 9 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

In addition, while ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance, data will not be synced with ROSI starting at 5 p.m. It will be synced again at 9 p.m. when maintenance is complete.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the - - Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.
Posted on Jul 24, 2024 - 11:00 EDT
Past Incidents
Jul 27, 2024
UTM network scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:00 EDT
Scheduled - Please note there will be a scheduled network maintenance at UTM between July 26, 2024 23:00 and July 27, 2024 03:00. All internet connectivity to and from UTM may be intermittently affected during this maintenance window.

The following URLs will also be affected:
https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca

UTM VPN users will need to reconnect afterwards in order to restore their session.
Jul 10, 10:51 EDT
Jul 26, 2024
Acorn Service Issue
Resolved - The ACORN issue has been resolved and all services restored.
We apologize for the inconvenience caused.
Jul 26, 11:45 EDT
Investigating - We are investigating reports of users not being able to access the ACORN service.
Please be assured that we are aware of the problem and we have technical staff looking into it.
Jul 26, 11:24 EDT
Jul 25, 2024
Beanfield Fiber Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 EDT
Scheduled - Please note that Beanfield have fiber maintenance scheduled on Thursday July 25th 2024 from 12:01am to 6:00am.
This maintenance will affect the connectivity of the following two circuits/sites:
1. 439 University
2. The Beanfield circuit for UTM, (the Bell circuit will remain in service)
Jul 17, 09:57 EDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024
ITS Private Cloud Scheduled Maintenance - Storage
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure on Tues July 23, from 10am till 5pm.

No service interruption is expected during this maintenance period.
Jul 22, 13:07 EDT
AdminVPN Connectivity Issues
Resolved - This incident has been resolved.
Jul 23, 16:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 16:52 EDT
UTSG Network Service Issue
Resolved - The SL.ASA cluster rebooted unexpectedly, and services now have been restored. We are monitoring the status of the systemsnow
Jul 23, 15:59 EDT
Update - The network issue has been resolved and services restored. The problem cause is being investigated.
We apologize for the inconvenience caused.
Jul 23, 15:11 EDT
Investigating - We are investigating reports of users not being able to access the Internet service.
Please be assured that we are aware of the problem and we have technical staff looking into it.
Jul 23, 15:03 EDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Microsoft Services
Resolved - Microsoft has completed their mitigation actions and their telemetry indicates all previously impacted Microsoft 365 apps and services have recovered. Microsoft will monitor to ensure impact is fully resolved.
Jul 19, 11:39 EDT
Monitoring - ITS is aware of the major outage to Microsoft 365 infrastructure. Core University services do not appear to be directly impacted at this time. We will continue to monitor as the situation evolves.
Jul 19, 08:36 EDT
LDAP issue with authentication system
Resolved - This incident has been resolved.
Jul 19, 08:07 EDT
Update - IS team continue to investigate this issue and will provide updates as they become available.
May 30, 14:06 EDT
Investigating - Information Security is currently investigating intermittent LDAP issue to our authentication system. End user/system who performs LDAP call to EAD(Enterprise Active Directory) LDAP system may experience degraded performance.
Apr 16, 11:50 EDT
Jul 18, 2024
AdminVPN connectivity issues
Resolved - This incident has been resolved.
Jul 18, 15:38 EDT
Investigating - We are currently investigating this issue.
Jul 18, 15:36 EDT
Jul 17, 2024
AdminVPN Connectivity Issues
Resolved - This incident has been resolved.
Jul 17, 14:14 EDT
Investigating - We are currently investigating this issue.
Jul 17, 14:09 EDT
LAMP Service Scheduled Maintenance, 10:00 a.m. - 12:01 p.m. Wed. 17 July 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 EDT
Scheduled - Scheduled maintenance will be performed on the LAMP web hosting service during the posted hours in order to apply necessary updates. Brief outages may be experienced to websites hosted on the service during the maintenance window but these will be minimized as far as possible.
Jul 12, 15:15 EDT
Jul 16, 2024
AdminVPN connectivity issues
Resolved - This incident has been resolved.
Jul 16, 14:54 EDT
Investigating - We are currently investigating this issue.
Jul 16, 14:50 EDT
ESC Aggregation Router Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:30 EDT
Scheduled - Please be advised that there will be router maintenance on Tuesday July 16th , between 07:30 am – 08:00 am on the ESC aggregation router. No outage anticipated as the traffic will automatically re-route to their peer nodes.

Affected Networks:
- None
Jul 15, 09:15 EDT
OISE Router Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - Please be advised that there will be router maintenance on Tuesday July 16th , between 06:00 am – 06:30 am on the OISE building distribution router.
This maintenance will affect network connectivity for the following networks.

Affected Networks:
=========================================
- EClass at OISE
- English Language Program
- Food & Beverage Services at OISE
- Munk School of Global Affairs - OISE Building offices
- OISE Data Centre Private Management Network - Prod
- OISE Data Centre Private Management Network - Non Prod
- OISE Library Public Computers Network
- OISE Library Staff Network
- OISE Print Network
- OISE Private network
- OISE Network - Staff
- Rotman Commerce at OISE
- VoIP Network for OISE Library
- VoIP network for Commerce at OISE
- VoIP Network for OISE
- VoIP Network for English Language Program at OISE
- Wireless at OISE
Jul 15, 11:02 EDT
Jul 15, 2024
AdminVPN connectivity issues
Resolved - This incident has been resolved.
Jul 15, 16:01 EDT
Investigating - We are currently investigating this issue.
Jul 15, 15:57 EDT
Bell link to UTSC down.
Resolved - The Bell link to UTSC issue has been resolved and all services have been restored.
We thank you for your patience.
Jul 15, 07:23 EDT
Investigating - The Bell link to UTSC campus is down and the vendor crew is investigating. We will provide updates as they become available.
Jul 12, 13:03 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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