ITS Private Cloud Issue - UTORrecover - Backup reports sending intermittently
Identified - UTORrecover backup reports are being sent intermittently. Backup and restore operations are not affected and continue to run as scheduled.

Staff are actively working on a resolution and this notice will be updated once reports are being delivered normally.

We apologize for the inconvenience.
Oct 16, 2026 - 17:03 EDT
Quercus SCORM Content Display Issues
Investigating - SCORM packages uploaded to Quercus may generate an error as viewers attempt to open them. The issue has been reported to the vendor and we will share updates as soon as more information or a fix becomes available.
Oct 16, 2026 - 13:09 EDT
Performance Degradation - AdminVPN
Update - IT staff continue to work with the vendor to resolve the issue. Thank you for your patience.
Oct 16, 2026 - 11:10 EDT
Investigating - We are aware of issues affecting AminVPN. Our technical teams are investigating and working to restore to full service.
Oct 14, 2026 - 10:58 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Uptime over the past 90 days. View historical uptime.
AI Tools & Applications Operational
Claude for Education Operational
ChatGPT.EDU Operational
Cogniti Operational
MS GitHub Copilot Business Operational
MS 365 Copilot Operational
MS Copilot Chat Operational
MS Teams Premium Operational
Azure AI Foundry Operational
AIK Model Comparison Tool Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv Operational
Microsoft 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure Degraded Performance
UTORbackup/UTORrecover Degraded Performance
Virtual Server Service Operational
Identity Management Systems Operational
DUO Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORMFA (Multi-factor authentication) Operational
Weblogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Cisco BroadWorks Portal Operational
Emergency Call Display Dashboard Operational
TELUS/GoCo VoIP – WebEx Operational
TELUS/GoCo VoIP – Polycom Devices Operational
TELUS/GoCo VoIP – Voicemail Operational
TELUS/GoCo VoIP – Call Centre Operational
TELUS/GoCo VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Services Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Partial Outage
AdminVPN Partial Outage
UTORvpn (OpenVPN) Operational
UTORvpn (Cisco Secure Client) Operational
Remote Desktop Gateway (RDG) Operational
Other Operational
Web Services Operational
Career Learning Network Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
#1. Administrative and Business Operational
Academic Administrative Appointments (AAA) Operational
AMS Operational
Capital Projects Portal Operational
Employee Self-Service (ESS)/Manager Self-Service (MSS) Operational
EvoSuite Applications Operational
Concur Operational
Invoice Workflow Operational
My Research Operational
SuccessFactors Operational
uSOURCE Operational
UTime Operational
Other Operational
#2. Communication and Collaboration Operational
UTAlert Operational
UTORlist/LISTSERV Operational
MS Teams Phone Operational
MS Teams Operational
MyMedia Operational
OCCS Operational
SharePoint Online Operational
TechSmith Snagit Operational
UTmail+/Exchange Online Operational
UofT Websites Operational
UTsend Operational
WordPress Hosting Service Operational
WordPress Hosting Service Operational
Zoom Operational
Other Operational
#3. Information Security Operational
AdminVPN Operational
Authentication Services Operational
Azure EDGE Firewalls Operational
Enterprise Active Directory (EAD) Operational
Firewall Services Operational
Kerberos Operational
LDAP Operational
Network Policy Management Operational
Remote Desktop Gateway Operational
Self-Service Password Reset Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORid Management Portal Operational
UTORMFA Operational
UTORvpn Operational
Weblogin Operational
MS Entra ID Operational
Other Operational
#4. Infrastructure Services Operational
Azure Cloud Services Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Data Centres (DCA, DCB, HSB) Operational
Departmental Networks Operational
DNS Operational
Electrical Scheduled Maintenance Operational
High Availability Storage Operational
iFile Operational
ITS Private Cloud Operational
Mirror Service Operational
Server Management (Linux/Windows OS) Operational
Simple Storage Operational
UTM WAN Link Operational
UTORrecover Operational
UTSC WAN Link Operational
UTORrecover Operational
MS KMS Operational
Other Operational
#5. IT Professional Services Operational
MS KMS Operational
Enterprise Service Centre(ESC)/ServiceNow Operational
Tableau Server Operational
Other Operational
#6. Research Computing Services Operational
JupyterHub Operational
Library Operational
R/RStudio Operational
REDCap Operational
Other Operational
#7. Student Information Systems Degraded Performance
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Curriculum Assistant Operational
Degree Confirmation Operational
Degree Explorer Admin Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
OASIS Operational
OUAC Operational
Quercus Degraded Performance
Remark Office Operational
ROSI Operational
ROSI Express Operational
Safety Abroad Student Registry Operational
Student Advising Service Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR – Varsity Blues Registration Operational
Other Operational
#8. Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP Operational
MS Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance – Administrative Management Systems – October 17, 2026 (5 – 11 a.m. ET) Oct 17, 2026 05:00-11:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 2026 - 14:13 EDT
Scheduled - Please note that the systems below will be unavailable on Saturday, October 17, from 5 to 11 a.m. due to system maintenance.

· Academic Administrative Appointments (AAA)
· AMS SAP GUI
· Capital Projects Portal
· Concur (posting claims to AMS and progressing the workflow will resume once AMS is back online. Concur itself will be available 24/7)
· Employee Self-Service (ESS)/Manager Self-Service (MSS)
· EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
· Fiori Launchpad Reporting
· Invoice Workflow
· My Customer Account
· My Research (MR/Portal)
· SAP Asset Manager Mobile (sync will not work)
· SuccessFactors: Recruitment (position postings may be interrupted and will resume once AMS is back online)
· uSOURCE (Requisition, Purchase Order and Invoice workflows will resume once AMS in back online. uSOURCE itself will be available 24/7)
· UTime (Employee multiple assignments and manager accounts to UTime will resume once AMS is back online. UTime itself will be available 24/7)
Oct 02, 2026 - 10:21 EDT

Planned Maintenance – WordPress Shared Hosting (LAMP) Service on Wed Oct 21, 2026 Oct 21, 2026 10:00-13:00 EDT

WordPress hosting on LAMP will undergo scheduled maintenance from 21/10/2026 at 10am to 1pm. Some sites will be intermittently unavailable during this period. Thank you for your understanding.
Posted on Oct 14, 2026 - 14:57 EDT

Scheduled maintenance: Microsoft Entra Connect infrastructure upgrade Oct 21, 2026 13:00 - Oct 22, 2026 16:00 EDT

Please note that there will be a scheduled upgrade of the Microsoft Entra Connect infrastructure from 1 p.m. on Wednesday, October 21, to 4 p.m. on Thursday, October 22, 2026 (EDT). The upgrade refreshes the systems that keep U of T’s on-premises Enterprise Active Directory (EAD) synchronized with Microsoft Entra ID, helping maintain the stability and reliability of our hybrid identity environment. Existing configurations, synchronization settings, and sign-in methods will be preserved. No user-facing outage or disruption is anticipated, and no action is required. A status update will be posted when the upgrade is successfully completed.
Posted on Oct 14, 2026 - 14:27 EDT

Oct 16, 2026

Scheduled maintenance: Alumni email access link (alumnimail.utoronto.ca)
Completed - The alumnimail.utoronto.ca redirect has been successfully migrated from AWS CloudFront to Azure Front Door.
Oct 16, 11:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 EDT
Scheduled - We are updating the service supporting the alumni email access link, alumnimail.utoronto.ca. No service interruption is expected, but brief access issues may occur during the transition. Alumni will continue to use the same link, and their accounts, mailboxes and sign-in process will not change. No action is required.
Oct 15, 11:37 EDT

Oct 15, 2026

Partial Service Disruption - Faculty postings on jobs.utoronto.ca
Resolved - The issue has been resolved. Thank you for your patience.
Oct 15, 10:01 EDT
Investigating - We have been experiencing an ongoing outage affecting the automatic reference letter collection tool since late on October 8. The team is actively working to resolve the issue.
In the meantime, reference letters may be submitted to academic.jobs@utoronto.ca for manual upload.
Oct 14, 13:00 EDT
Changes to UTMail+ M365 base licensing for users without a current role (Staff/Faculty/Student/Affiliate)
Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 EDT
Scheduled - In preparation for onboarding Affiliates into Entra ID, we will change how licenses are assigned to UTMail+ users who do not hold a current role at the University. These users will no longer receive an Exchange Online license (and UTMail+ email access) by default. Instead, they will keep an Exchange Online license only if they were previously assigned one and their mailbox has not yet been offboarded.
Oct 14, 13:45 EDT

Oct 14, 2026

ITS Private Cloud Scheduled Maintenance - UTORrecover
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service on Wednesday, 14 Oct 2026 from 09:00-17:00

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
Oct 8, 14:43 EDT
Planned Maintenance – Bluecat DDI (Wednesday, October 14th 07:00 - 07:30 EDT)
Completed - The scheduled maintenance has been completed.
Oct 14, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 EDT
Scheduled - BlueCat DDI will undergo scheduled maintenance on Wednesday, October 14th, from 07:00am to 07:30am. During this maintenance window, the BlueCat Address Manager (Proteus) will be intermittently unavailable; however, no service interruptions are expected for DNS or DHCP.
Oct 7, 10:25 EDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Planned Maintenance – AMS SAP GUI – October 9 at 5 p.m. to October 10 at 5 a.m. (ET)
Completed - The scheduled maintenance has been completed.
Oct 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 EDT
Scheduled - The Administrative Management System (AMS) will not be available for SAP GUI users from Friday, October 9, 2026 at 5 p.m. to Saturday, October 10 at 5 a.m. This outage will allow for the preparation for the across-the-board (ATB) increase for USW staff.

All other AMS web-based systems will remain available, including:
• Academic Administrative Appointments (AAA)
• Capital Projects Portal
• Concur
• Employee Self-Service (ESS)/Manager Self-Service (MSS)
• EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
• Fiori Launchpad Reporting
• Invoice Workflow
• My Customer Account
• My Research (MR/Portal)
• SAP Asset Manager Mobile
• SuccessFactors: Recruitment
• uSOURCE
• UTime
Oct 2, 11:30 EDT

Oct 9, 2026

Oct 8, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD4
Completed - The scheduled maintenance has been completed.
Oct 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD4 Thursday, October 8, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. Four hosts in the FD4 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Oct 1, 10:55 EDT
Performance Degradation - Network - St. George Links to UTSC & UTM
Resolved - The Beanfield connectivity to UTSC and UTM has been restored.
Thank you for your patience.
Oct 8, 08:17 EDT
Update - We are continuing to work on a fix for this issue.
Oct 7, 12:00 EDT
Update - The WAN link to UTM via Beanfield is also down. However the redundant links are up and running.
Oct 7, 11:21 EDT
Identified - Users may experience slower than expected or intermittent connectivity between St. George and UTSC. Our technical teams are working with Beanfield to correct a failed connection and will share updates as quickly as possible. Thank you for your patience.
Oct 7, 08:26 EDT
Schwartz Reisman Innovation Campus Emergency Phone Services – Service Disruption
Resolved - The provider has resolved the fiber issue, and all phone services are now fully operational at SRIC.
Oct 8, 08:15 EDT
Update - Services are gradually being restored as Zayo's fiber repair team continues to restore additional fiber connections.

We will provide another update once the repair work has been completed and the field team has cleared the site.
Oct 7, 18:22 EDT
Identified - Emergency phone services at Schwartz Reisman Innovation Campus (SRIC), including Code Blue and elevator phones, are currently unavailable due to a fiber cut in the area.

The service provider, Zayo, is aware of the issue and has crews working to restore service as soon as possible.
Oct 7, 11:09 EDT

Oct 7, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD3
Completed - The scheduled maintenance has been completed.
Oct 7, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD3 Wednesday, October 7, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. One host in the FD3 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Oct 1, 10:54 EDT
Planned Maintenance - UTM Domain Name Services (DNS) - October 7 at 6:00 a.m to October 7 at 8:00 a.m
Completed - The scheduled maintenance has been completed.
Oct 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 EDT
Scheduled - Please be advised that maintenance is scheduled for UTM Domain Name Services (DNS) on Wednesday, October 7, 2026, from 6:00 AM to 8:00 AM EDT.

There is no DNS outage anticipated for the utm.utoronto.ca domains during this maintenance window.
Oct 5, 09:47 EDT

Oct 6, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD2
Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD2 Tuesday, October 6, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. Four host in the FD2 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Oct 1, 10:53 EDT

Oct 5, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD1
Completed - The scheduled maintenance has been completed.
Oct 5, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD1 Monday, October 5, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. One host in the FD1 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Oct 1, 10:51 EDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Update MIM M365 base license logic to support affiliate licensing
Completed - The scheduled maintenance has been completed.
Oct 3, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 EDT
Scheduled - During this maintenance window, we will be updating the Microsoft 365 base licensing logic in MIM to support affiliate accounts in Entra ID. While this work is under way, some account changes will be delayed, including licensing for newly created accounts in UTMail+ and preferred name changes. Any requests submitted during the window will be queued and processed automatically once maintenance is complete.

Existing accounts will continue to work normally.
Sep 30, 09:30 EDT
Planned Maintenance – UTM Campus Network
Completed - The scheduled maintenance has been completed.
Oct 3, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 EDT
Scheduled - Network maintenance is scheduled at UTM Campus starting at 10:00pm October 2nd thru to 01:00am October 3rd, 2026. No service interruptions are anticipated during this window. We appreciate your patience as we work to improve our network infrastructure.
Sep 30, 15:58 EDT

Oct 2, 2026

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