Problems accessing UTMail+ via https://mail.utoronto.ca and Alumni Mail via https://alumnimail.utoronto.ca
Update - Microsoft has indicated that their code reversion is taking longer than originally expected. It is currently 82% complete and is expected to fully complete by tomorrow (Friday) at 5pm.
Sep 17, 2026 - 16:56 EDT
Update - Microsoft rolled back the code change but it did not appear to correct the issue. We are continuing to work with them towards a resolution.
Sep 17, 2026 - 09:24 EDT
Identified - Microsoft has determined that this problem was the result of a code change within Exchange Online. They are in the process of reversing the change and will provide an update at 5pm.
Sep 16, 2026 - 15:36 EDT
Update - There appears to be a problem with Microsoft's home realm discovery/redirect service - we have engaged them to troubleshoot. In the meantime, please use https://outlook.office.com to access UTMail+ or the Alumni Email service on the web.
Sep 16, 2026 - 14:08 EDT
Investigating - We have received reports of problems accessing UTMail+ and Alumni Mail using https://mail.utoronto.ca and https://alumnimail.utoronto.ca, respectively. We are currently investigating.
Sep 16, 2026 - 13:50 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Uptime over the past 90 days. View historical uptime.
AI Tools & Applications Operational
Claude for Education Operational
ChatGPT.EDU Operational
Cogniti Operational
MS GitHub Copilot Business Operational
MS 365 Copilot Operational
MS Copilot Chat Operational
MS Teams Premium Operational
Azure AI Foundry Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Partial Outage
Listserv Operational
Microsoft 365 Operational
UTMail+ Partial Outage
Other Operational
ITS Private Cloud Infrastructure Operational
UTORbackup/UTORrecover Operational
Virtual Server Service Operational
Identity Management Systems Operational
DUO Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORMFA (Multi-factor authentication) Operational
Weblogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Cisco BroadWorks Portal Operational
Emergency Call Display Dashboard Operational
TELUS/GoCo VoIP – WebEx Operational
TELUS/GoCo VoIP – Polycom Devices Operational
TELUS/GoCo VoIP – Voicemail Operational
TELUS/GoCo VoIP – Call Centre Operational
TELUS/GoCo VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Operational
AdminVPN Operational
UTORvpn (OpenVPN) Operational
UTORvpn (Cisco Secure Client) Operational
Remote Desktop Gateway (RDG) Operational
Other Operational
Web Services Operational
Career Learning Network Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
#1. Administrative and Business Operational
Academic Administrative Appointments (AAA) Operational
AMS Operational
Capital Projects Portal Operational
Employee Self-Service (ESS)/Manager Self-Service (MSS) Operational
EvoSuite Applications Operational
Concur Operational
Invoice Workflow Operational
My Research Operational
SuccessFactors Operational
uSOURCE Operational
UTime Operational
Other Operational
#2. Communication and Collaboration Operational
UTAlert Operational
UTORlist/LISTSERV Operational
MS Teams Phone Operational
MS Teams Operational
MyMedia Operational
OCCS Operational
SharePoint Online Operational
TechSmith Snagit Operational
UTmail+/Exchange Online Operational
UofT Websites Operational
UTsend Operational
WordPress Hosting Service Operational
WordPress Hosting Service Operational
Zoom Operational
Other Operational
#3. Information Security Operational
AdminVPN Operational
Authentication Services Operational
Azure EDGE Firewalls Operational
Enterprise Active Directory (EAD) Operational
Firewall Services Operational
Kerberos Operational
LDAP Operational
Network Policy Management Operational
Remote Desktop Gateway Operational
Self-Service Password Reset Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORid Management Portal Operational
UTORMFA Operational
UTORvpn Operational
Weblogin Operational
MS Entra ID Operational
Other Operational
#4. Infrastructure Services Operational
Azure Cloud Services Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Data Centres (DCA, DCB, HSB) Operational
Departmental Networks Operational
DNS Operational
Electrical Scheduled Maintenance Operational
High Availability Storage Operational
iFile Operational
ITS Private Cloud Operational
Mirror Service Operational
Server Management (Linux/Windows OS) Operational
Simple Storage Operational
UTM WAN Link Operational
UTORrecover Operational
UTSC WAN Link Operational
UTORrecover Operational
MS KMS Operational
Other Operational
#5. IT Professional Services Operational
MS KMS Operational
Enterprise Service Centre(ESC)/ServiceNow Operational
Tableau Server Operational
Other Operational
#6. Research Computing Services Operational
JupyterHub Operational
Library Operational
R/RStudio Operational
REDCap Operational
Other Operational
#7. Student Information Systems Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Curriculum Assistant Operational
Degree Confirmation Operational
Degree Explorer Admin Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
OASIS Operational
OUAC Operational
Quercus Operational
Remark Office Operational
ROSI Operational
ROSI Express Operational
Safety Abroad Student Registry Operational
Student Advising Service Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR – Varsity Blues Registration Operational
Other Operational
#8. Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP Operational
MS Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ITS Private Cloud Scheduled Maintenance - Compute FD 1-4 Sep 21, 2026 09:00 - Sep 25, 2026 17:00 EDT

Scheduled maintenance will take place on the ITS Private Cloud compute clusters FD1 to FD4 from Monday, September 21 to Friday, September 25, between 9:00am and 5:00pm each day.

Virtual machines will continue to operate normally throughout the maintenance window.
Posted on Sep 15, 2026 - 10:24 EDT

Planned Maintenance – WordPress Shared Hosting (LAMP) Service on Wed Sep 23, 2026 Sep 23, 2026 10:00-13:00 EDT

WordPress shared hosting on LAMP will undergo scheduled maintenance on 23/09/2026 at 10:00 am to 1:00 pm. Sites will be intermittently unavailable during this time. Thank you for your understanding.
Posted on Sep 16, 2026 - 08:31 EDT

Planned Maintenance – REDCap on Wed, Sep 30, 2026 Sep 30, 2026 10:00-13:00 EDT

REDCap will undergo scheduled maintenance on 30/09/2026 at 10:00am to 1:00pm. The service will be unavailable during this period. Thank you for your understanding.
Posted on Sep 16, 2026 - 08:32 EDT

Planned Maintenance – MyMedia Oct 1, 2026 08:00-20:00 EDT

MyMedia will undergo scheduled maintenance on October 1st 2026, starting at 08:00am to 8:00pm.
During this time:
- Viewing and uploading media will work as normal.
- View counts recorded on this date, and access to view statistics, will be affected and may be incomplete or unavailable.
Posted on Sep 16, 2026 - 16:07 EDT

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD1-4
Completed - The scheduled maintenance has been completed.
Sep 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute clusters FD1 to FD4 from Monday, September 14 to Thursday, September 17, between 9:00am and 5:00pm each day.

Virtual machines will continue to operate normally throughout the maintenance window.
Sep 8, 16:43 EDT
WordPress Hosting Service on LAMP - degraded performance
Resolved - This incident has been resolved.
Sep 17, 16:58 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 15:55 EDT
Investigating - A handful of sites are experiencing longer than usual load times or displaying a "504 bad gateway" error. We are currently investigating the issue.
Sep 17, 15:09 EDT

Sep 16, 2026

Sep 15, 2026

Unplanned Outage - Palo Alto Panorama
Resolved - The PA Panorama issue has been resolved and service restored.
Thank you for your patience.
Sep 15, 15:11 EDT
Investigating - An unplanned outage is affecting Palo Alto Panorama. Users will not be able to make configuration changes at this time to their firewalls; however their firewalls remain active with the current configuration and stats visible. Our technical team is actively investigating and working to restore access as quickly as possible. We will provide updates as the situation evolves.
Sep 15, 12:14 EDT

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Emergency Maintenance affecting UT Advanced Group, UT Optical Marks Recognition and UT Grade Export tools within Quercus
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:30 EDT
Scheduled - Emergency maintenance has been scheduled for the UT Advanced Group, UT Optical Mark Recognition Upload and UT Grade Export tools within Quercus. The maintenance work will be performed on Friday, September 11th, 2026 from 1:30 PM to 2:00 PM EDT. All three tools will be unavailable while the maintenance work is being performed.
Sep 11, 11:00 EDT
Partial Service Disruption - Apple Mail access to UTmail+
Resolved - Microsoft has confirmed that the issue preventing some users from sending or receiving Microsoft 365 email in Apple Mail on macOS was resolved at 11:35 p.m. ET on Thursday, September 10, 2026. Microsoft identified a service update affecting rate limits as the cause and disabled the changes.

Apple Mail should now resume synchronizing. If you already reported this issue, no duplicate ticket is required. It may require some time for the change to be provisioned.
Sep 11, 11:13 EDT
Monitoring - The service disruption appears to be resolved.  We are continuing to monitor the issue in case of recurrence.
Sep 11, 09:18 EDT
Investigating - Some clients using Apple Mail to access UTmail+ are experiencing a service disruption. Technicians are aware of the issue and the problem is being investigated.
Sep 10, 16:09 EDT
Degraded Performance - WebLogin
Resolved - The WebLogin issue has been resolved and services restored. Thank you for your patience.
Sep 11, 09:40 EDT
Update - Mitigation Implemented – Services Restored
Authentication and core network services have been successfully mitigated following targeted infrastructure adjustments. Connection queues and performance delays have cleared, and systems (including Weblogin,Duo and UTORvpn) are fully accessible. While primary operations are restored and performing normally, engineers are maintaining an active workaround while awaiting final hardware maintenance to re-establish full redundancy. Technical teams will continue heightened monitoring, but no further service impacts are expected at this time.
Sep 8, 11:37 EDT
Monitoring - Authentication and core network services have stabilized following targeted traffic management and network configuration adjustments. While login queues and performance delays have cleared, technical teams are operating under an active workaround while awaiting hardware replacement parts to restore full system redundancy. Services remain fully functional, and engineers will continue heightened monitoring to ensure ongoing stability across all platforms.
Sep 8, 11:20 EDT
Update - Status: The current incident status has been updated to Partial Outage.

Impact: Core authentication services, including Weblogin and Duo, have resumed functionality and are accessible. However, systems remain in a degraded state, and users may still experience intermittent slowness or connection delays.

Current Action: Technical teams and vendor support are actively monitoring system stability and working on performance optimization to restore full service capacity.

Next Update: Further updates will be provided as performance stabilizes. Thank you for your continued patience.
Sep 8, 10:44 EDT
Update - Status: We are currently investigating internet connectivity issues that are affecting access to multiple systems, including primary authentication services.

Impact: Users may experience slow performance, connection timeouts, or difficulty logging into online services.

Current Action: Technical teams are implementing network configuration changes and rerouting traffic to bypass the congestion and restore normal operations as quickly as possible.

Next Update: We will provide further updates as new information becomes available. Thank you for your patience.
Sep 8, 10:11 EDT
Update - Users have also reported issues with UTORvpn access. The technical teams continue to work on the issue with great urgency. Thank you for your patience.
Sep 8, 09:16 EDT
Update - We are continuing to investigate this issue.
Sep 8, 08:32 EDT
Investigating - Users have reported intermittent issues with WebLogin. The technical team is working to resolve this as quickly as possible. Thank you for your patience.
Sep 8, 08:26 EDT
Performance Degradation - UTSC WAN Link
Resolved - The issue has been resolved and services restored. Thank you for your patience.

Ref: CHG0032766
Sep 11, 08:02 EDT
Investigating - We are tracking a degraded state on our UTSC WAN link. Due to built-in redundancy, end-users are not experiencing any network impact. Our technical teams are investigating and will share updates as quickly as possible. Thank you for your patience.
Sep 9, 08:17 EDT
Emergency Maintenance – Edge Firewall
Completed - The scheduled maintenance has been completed.
Sep 11, 00:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:15 EDT
Scheduled - Edge firewall will undergo maintenance starting at 10:15pm, 10th September to 12:15am, 11th September 2026. Campus network connectivity is not expected to be impacted during this time.
Ref: CHG0032766.
Sep 10, 16:40 EDT

Sep 10, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD1-4
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute clusters FD1 to FD4 from Tuesday, September 08 to Thursday, September 10, between 9:00am and 5:00pm each day.

Virtual machines will continue to operate normally throughout the maintenance window.
Sep 2, 11:48 EDT

Sep 9, 2026

Planned Maintenance – EVE Event Management
Completed - The scheduled maintenance has been completed.
Sep 9, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 EDT
Scheduled - The EVE Event Management Application (https://*.eve.utoronto.ca) will undergo scheduled maintenance on September 9, 2026, between 02:00pm and 03:00pm. The service will be unavailable during this period.
Aug 31, 14:45 EDT

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

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