Update - Existing MS Teams Meeting links created within Quercus appear to be functioning. The issue impacts the ability to create new meeting links within the RCE.
Sep 25, 2023 - 17:00 EDT
Sep 25, 2023 - 17:00 EDT
Investigating - The Microsoft Teams Meetings integration within Quercus is currently experiencing an issue. The problem has been reported to the vendor and further updates will be communicated as information becomes available. We apologize for any inconvenience.
Sep 25, 2023 - 16:53 EDT
Sep 25, 2023 - 16:53 EDT
Investigating - We are aware that some users may be experiencing a degraded level of service (for example, slow response times) with the TeamUp! team teaching tool. ITS is investigating and will post updates here as they become available. Thank you for your patience.
Sep 24, 2023 - 11:46 EDT
Sep 24, 2023 - 11:46 EDT
About This Site
The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.
Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.
We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.
If you don't see your issue posted here, please let us know!
Academic ToolBox
Degraded Performance
Ouriginal
Operational
Quercus
Operational
Quercus is the University of Toronto’s new academic technology toolbox, powered by Canvas.
Remark Office
Operational
Other
Degraded Performance
AMS
Operational
Administrative Management Systems
FIS
Operational
Financial Information System
HRIS
Operational
Human Resources Information System
Payroll Services
Operational
RPT
Operational
Other
Operational
Administrative Web Services
Operational
Applicant Tracking System (Taleo)
Operational
Atlassian
Operational
BBSAP
Operational
Capital Project
Operational
Confluence
Operational
Degree Explorer Admin
Operational
Employees@UofT
Operational
ESS
Operational
Employee Self-Service
EvoSuite Apps
Operational
EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
Expense Reimbursement (ERDD)
Operational
Invoice Workflow Solution (IWS)
Operational
JIRA
Operational
System used for application development bug tracking, issue tracking and technical project management.
My Research (MR)
Operational
My Research
MROL
Operational
My Research Online
MSS
Operational
Manager Self-Service
Performance Assessment (Halogen)
Operational
ROSI Express
Operational
SuccessFactors: Learning Management System
Operational
Tableau Server
Operational
uSOURCE
Operational
uTIME (Kronos)
Operational
Other
Operational
Campus
Operational
UTM
Operational
UTSC
Operational
UTSG
Operational
Client Support Services
Operational
AlertUs Crisis Communication
Operational
Curriculum Assistant
Operational
DHCP
Operational
IP Address Allocation
High Availability Storage
Operational
Network Shares
iFile
Operational
Large File Transfer
Microsoft Campus Agreement
Operational
MS Teams
Operational
Mirror Service
Operational
SCCM
Operational
Systems Configuration Management System
ServiceNow
Operational
Report an incident, find self-service articles, request access to systems, password resets or eTokens
SharePoint
Operational
Central Administration SharePoint
Simple Storage
Operational
PST & Archive Storage
TeamMate Audit Documentation
Operational
UTORcsi AD
Operational
UTORcsiVPN
Operational
UTSend
Operational
https://send.utoronto.ca is a large file transfer service
WebHelpDesk
Operational
Enterprise Service Request System
Other
Operational
Data Centres
Operational
DCA
Operational
DCB
Operational
HSB
Operational
Other
Operational
Electrical Shutdowns
Operational
Electrical Scheduled Maintenance
Operational
Other
Operational
Enterprise Networks
Operational
Campus Backbone Network
Operational
Campus Routers and other central network components
Campus Wireless Network
Operational
Departmental Networks
Operational
DNS
Operational
Domain Name Services
UTM WAN Link
Operational
UTSC WAN Link
Operational
Other
Operational
Email Systems
Operational
Listserv
Operational
Listserv Service
Office 365
Operational
UTMail+
Operational
Other
Operational
ITS Private Cloud Infrastructure
Operational
Infrastructure as a Service (IaaS)
UTORbackup/UTORrecover
Operational
Central Backup Service
Virtual Server Service
Operational
VMware virtual server & storage hosting
Identity Management Systems
Operational
Active Directory
Operational
eToken
Operational
Kerberos
Operational
LDAP
Operational
Password Change / Reset / Secret Activation Key (SAK)
Operational
PubCookie
Operational
Self-Service Password Reset
Operational
Shibboleth
Operational
Primary single sign-on service to authenticate users for many web services--notably UTmail+, ACORN, and Quercus.
UTORable
Operational
UTORauth-NET
Operational
UTORGrouper
Operational
UTORID
Operational
UTORMFA
Operational
WebLogin
Operational
Other
Operational
Information Security
Operational
Authentication Services
Operational
Azure Cloud Services
Operational
Azure EDGE Firewalls
Operational
Firewall Services
Operational
Network Policy Management
Operational
Other
Operational
Research & Library Systems
Operational
Library
Operational
MS Forms
Operational
Data Collection & Surveys
REDCap
Operational
Research Electronic Data Capture
Other
Operational
Student Web Services
Operational
ACORN
Operational
calendar.utoronto.ca
Operational
Career Learning Network
Operational
Co-Curricular Record
Operational
Course Evaluations
Operational
Course Information System
Operational
Credit Card Payment
Operational
Degree Confirmation
Operational
Degree Explorer
Operational
Elections
Operational
eMarks
Operational
grades on-line
Exam Invigilation
Operational
Financial Planner
Operational
join.utoronto.ca
Operational
Ontario Universities' Application Centre (OUAC)
Operational
ROSI
Operational
Timetable Builder
Operational
Transfer Explorer
Operational
UCheck
Operational
VBR - Varsity Blues Registration
Operational
Varsity Blues Registration System
Other
Operational
Telecommunications
Operational
Bell Centrex
Operational
Bell Mobility
Operational
Broadsoft Web Portal
Operational
Emergency Call Display Dashboard
Operational
GoCo/BroadConnect VoIP – Polycom Devices
Operational
Voice over IP (VoIP) telephone sets, conference phones, fax ATAs.
GoCo/BroadConnect VoIP – Voicemail
Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft)
Operational
GoCo/BroadConnect VoIP – Call Centre (Unity)
Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal
Operational
Microsoft Teams Phone
Operational
Rogers Business Billing & Reporting Portal
Operational
Billing & Reporting Portal for Rogers Corp. Cell Phone Plan
Rogers Direct e-Ordering Portal
Operational
Rogers web portal for ordering corporate cell phones
Rogers Mobile
Operational
U of T Online Directory
Operational
Other
Operational
Video-Mediated Communications
Operational
MS Stream
Operational
MyMedia
Operational
TechSmith Snagit
Operational
Lecture capture software
http://its.utoronto.ca/services/202
OCCS
Operational
Other
Operational
Zoom
Operational
VPN Services
Operational
Admin Systems VPN
Operational
UTORvpn - OpenVPN
Operational
UTORvpn - AnyConnect
Operational
RDP
Operational
Other
Operational
Web Services
Operational
Career Learning Network
Operational
CMS
Operational
Active CMS, WordPress, Drupal
Enterprise Search
Operational
LAMP Hosting Service
Operational
UofT Home Page
Operational
UTSC Home Page
Operational
UTM Home Page
Operational
Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UTMail+ Provisioning Maintenance
Sep 26, 2023 10:00-11:00 EDT
We will be performing scheduled maintenance on the UTMail+ provisioning service during this time.
Posted on Sep 25, 2023 - 16:55 EDT
Posted on Sep 25, 2023 - 16:55 EDT
JIRA scheduled maintenance
Sep 26, 2023 17:00-19:00 EDT
JIRA (https://jira.easi.utoronto.ca) will be taken offline Tuesday, September 26, from 5:00 PM to 7:00 PM for system maintenance.
Posted on Sep 20, 2023 - 09:35 EDT
Posted on Sep 20, 2023 - 09:35 EDT
REDCap scheduled maintenance
Sep 27, 2023 10:00-13:00 EDT
Scheduled maintenance will be performed on the University's REDCap instance between 10 a.m. and 1 p.m. on Wednesday, September 27, 2023 in order to complete necessary updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. We thank you for your patience. Please contact redcap@utoronto.ca with any questions.
Posted on Sep 22, 2023 - 10:37 EDT
Posted on Sep 22, 2023 - 10:37 EDT
UTORGrouper Maintenance
Oct 4, 2023 17:00-20:30 EDT
We will be carrying out maintenance of the UTORGrouper service. This upgrade of the application will help to ensure currency, improve performance, and better position the service to provision to University services going forward.
Posted on Sep 22, 2023 - 10:22 EDT
Posted on Sep 22, 2023 - 10:22 EDT