All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Academic ToolBox Operational
90 days ago
99.99 % uptime
Today
Quercus   Operational
90 days ago
100.0 % uptime
Today
Remark Office   Operational
Turnitin   Operational
90 days ago
99.99 % uptime
Today
Fogbugz Help Desk   Operational
90 days ago
100.0 % uptime
Today
AMS ? Operational
90 days ago
100.0 % uptime
Today
FIS   ? Operational
90 days ago
100.0 % uptime
Today
HRIS   ? Operational
90 days ago
100.0 % uptime
Today
Payroll Services   Operational
90 days ago
100.0 % uptime
Today
RPT   Operational
90 days ago
100.0 % uptime
Today
Administrative Web Services Operational
Applicant Tracking System (Taleo)   Operational
Atlassian   Operational
BBSAP   Operational
Capital Project   Operational
Confluence   Operational
Degree Explorer Admin   Operational
Employees@UofT   Operational
ESS   ? Operational
Expense Reimbursement   Operational
Invoice Workflow Solution (IWS)   Operational
JIRA   ? Operational
MR   ? Operational
MROL   ? Operational
Other   Operational
Performance Assessment (Halogen)   Operational
uSOURCE   Operational
uTIME (Kronos)   Operational
UTORGrouper   Operational
ERDD   Operational
Client Support Services Operational
AlertUs Crisis Communication   Operational
Curriculum Assistant   Operational
DHCP   ? Operational
High Availability Storage   ? Operational
iFile   ? Operational
Microsoft Campus Agreement   Operational
Mirror Service   Operational
SCCM   ? Operational
SharePoint   ? Operational
Simple Storage   ? Operational
TeamMate Audit Documentation   Operational
UTORcsi AD   Operational
UTORcsiVPN   Operational
WebHelpDesk   ? Operational
Enterprise Networks Operational
Campus Backbone Network   ? Operational
Departmental Networks   Operational
DNS   ? Operational
UTM WAN Link   Operational
UTSC WAN Link   Operational
Campus Wireless Network   Operational
Email Systems Operational
90 days ago
100.0 % uptime
Today
Listserv   ? Operational
Office 365   Operational
90 days ago
100.0 % uptime
Today
UTMail+   Operational
90 days ago
100.0 % uptime
Today
UTORexchange   Operational
90 days ago
100.0 % uptime
Today
UTORmail   Operational
90 days ago
100.0 % uptime
Today
ITS Private Cloud Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
UTORbackup   ? Operational
90 days ago
100.0 % uptime
Today
Virtual Server Service   ? Operational
90 days ago
100.0 % uptime
Today
Identity Management Systems Operational
Active Directory   Operational
eToken   Operational
Kerberos   Operational
LDAP   Operational
PubCookie   Operational
Shibboleth   Operational
UTORauth-NET   Operational
UTORID   Operational
WebLogin   Operational
Other   Operational
Self-Service Password Reset (SSPR)   Operational
Information Security Operational
Firewall Services   Operational
Student Web Services Operational
ACORN   Operational
calendar.utoronto.ca   Operational
Career Learning Network   Operational
Co-Curricular Record   Operational
Course Evaluations   Operational
Course Finder   Operational
Course Information System   Operational
Credit Card Payment   Operational
Degree Confirmation   Operational
Degree Explorer   Operational
Elections   Operational
eMarks   ? Operational
Exam Invigilation   Operational
Financial Planner   Operational
join.utoronto.ca   Operational
MyRes   Operational
Ontario Universities' Application Centre (OUAC)   Operational
Other   Operational
ROSI   Operational
Timetable Builder   Operational
Transfer Explorer   Operational
VBR - Varsity Blues Registration   ? Operational
Telecommunications Operational
90 days ago
100.0 % uptime
Today
BroadConnect VoIP   ? Operational
90 days ago
100.0 % uptime
Today
Bell Centrex   Operational
90 days ago
100.0 % uptime
Today
Call Express Voicemail System   Operational
90 days ago
100.0 % uptime
Today
Telecom Service Order Entry   Operational
90 days ago
100.0 % uptime
Today
Online Directory   Operational
90 days ago
100.0 % uptime
Today
Video-Mediated Communications Operational
Bb Collaborate   Operational
Cisco Movi/Jabber   Operational
TechSmith Relay   Operational
VPN Services Operational
Admin Systems VPN   Operational
UTORvpn   Operational
Web Services Operational
90 days ago
100.0 % uptime
Today
Career Learning Network   Operational
CMS   ? Operational
Google Search Appliance   Operational
LAMP Hosting Service   Operational
UofT Home Page   Operational
90 days ago
100.0 % uptime
Today
UTSC Home Page   Operational
90 days ago
100.0 % uptime
Today
UTM Home Page   Operational
90 days ago
100.0 % uptime
Today
Other   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 6:00PM Thursday December 20, 2018 to 7:00AM Friday December 21, 2018, due to Bi-Weekly pay period 01 for 2019.
Posted on Dec 3, 14:56 EST
AMS (including ERDD), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 12:00PM Friday December 21, 2018 to 7:00AM Monday January 7, 2019 to facilitate the processing of FIS December Month end & Holiday Closure.
Posted on Dec 5, 14:27 EST
Turnitin Scheduled Maintenance Jan 5, 11:00-19:00 EST
Turnitin will be unavailable Saturday January 5, 2019 from 11:00 a.m. to 7:00 p.m. due to a scheduled maintenance.
Posted on Dec 12, 14:39 EST
Degree Confirmation maintenance Jan 7, 08:00-08:30 EST
Please be advised that Degree Confirmation website (https://degreeconfirmation.utoronto.ca/degree/online) will be unavailable from 8:00 am to 8:30 am on Monday January 7, 2019, due to system maintenance.
Posted on Nov 30, 14:10 EST
DCB.ASA scheduled maintenance Jan 8, 07:00-08:00 EST
We will be migrating some connections on the DCB.ASAs on January 8, 2019 between 7:00 AM and 8:00 AM. This has the potential to affect traffic to all DCB hosted networks which connect to the DCB.ASA virtual firewalls, however, no outage is expected.
Posted on Dec 19, 11:22 EST
Past Incidents
Dec 19, 2018
Completed - The scheduled maintenance has been completed.
Dec 19, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 17:01 EST
Scheduled - AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 5:00PM Tuesday December 18, 2018 to 7:00AM Wednesday December 19, 2018, due to Monthly pay period 12.
Dec 3, 14:48 EST
Dec 18, 2018
Resolved - We have confirmed that disabling the newly introduced session timeout feature in Office 365 has corrected the problem. This feature will remain disabled until Microsoft updates the feature.
Dec 18, 10:07 EST
Identified - We’ve recently received reports of session timeout warnings and forced sign outs in OWA, Exchange Online, Excel Online and PowerPoint online. The problem has been traced back to a newly introduced session timeout feature in Office 365. We have temporarily disabled this feature and are working with Microsoft on correcting its behaviour before it is re-introduced.
Dec 13, 11:47 EST
Completed - The scheduled maintenance has been completed.
Dec 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 18:00 EST
Scheduled - AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 6:00PM Monday December 17, 2018 to 7:00AM Tuesday December 18, 2018, due to Bi-Weekly pay period 26 and Monthly pay period 12.
Dec 3, 14:44 EST
Dec 17, 2018
Resolved - BCT has made the necessary changes to their back-end services to support IPv6-only mobile networks. Users can once again use the Communicator VoIP client on the Rogers data network.
Dec 17, 16:51 EST
Update - BCT continues to test the changes necessary to enable IPv6 VoIP calling on the Rogers network. The revised timeline for problem resolution is now December 17.
Dec 11, 11:43 EST
Monitoring - The VoIP provider, BroadConnect, estimates that they will have a fix for this issue in place by December 10th.
Nov 28, 13:14 EST
Identified - We have identified an issue affecting the UC One Communicator VoIP app on mobile devices connected to the Rogers network. Users have reported that the app no longer works while connected to the Rogers mobile network. It would appear that Rogers has made a change to their network whereby only IPv6 addresses are being assigned to devices. We are working with the VoIP service provider, BroadConnect, to have them make the necessary changes to their back-end to support the Communicator client when mobile devices are on IPv6-only networks. It should be noted that the client *does* function when the same device is connected to a WiFi network that supports IPv4 addressing.
Nov 27, 13:51 EST
Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018
Completed - The scheduled maintenance has been completed.
Dec 13, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:01 EST
Scheduled - Please be advised that there will be a scheduled maintenance on RAT (ROSI Alumni Transcripts)/SWS (Student Web Services) application from 2:00 pm to 2:30 pm Today December 13, 2018.

The following URL will be unavailable during the maintenance period:
https://sws.rosi.utoronto.ca
Dec 13, 09:34 EST
Completed - The scheduled maintenance has been completed.
Dec 13, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 12:00 EST
Scheduled - The course evaluations server will be unavailable for maintenance between 12:00 pm and 1 pm today, Thursday Dec 13, 2018.
Dec 13, 11:54 EST
Dec 12, 2018
Completed - The scheduled maintenance has been completed.
Dec 12, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 10:31 EST
Scheduled - Please be advised that there will be a scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Wednesday December 12, 2018 from 10:30AM to 3:00PM.
No interruption in service is anticipated during the maintenance period.

For any questions or concerns regarding this maintenance, please contact vss@eis.utoronto.ca.
Dec 7, 15:33 EST
Dec 11, 2018
Completed - The scheduled maintenance has been completed.
Dec 11, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:00 EST
Scheduled - The Course Evaluations service will be offline for scheduled maintenance December 11, 2018 between the hours of 8:00 am and 6:00 pm.
Nov 15, 10:34 EST
Completed - The scheduled maintenance has been completed.
Dec 11, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:30 EST
Scheduled - Please be advised that there will be a scheduled wireless network maintenance on Tuesday December 11, 2018 between 6:30 a.m and 7:30 a.m. During this maintenance window, users will experience service interruptions at the following locations:

246 Bloor St. W.
500 University
Annesley Hall
Burwash Hall
Flavelle House
Graham Library
Lillian Massey Bldg.
Margaret Addison Hall
Munk Centre
Ontario Inst. For Studies In Education
Rowell Jackman Hall
Warren Stevens Bldg.
Dec 10, 09:46 EST
Completed - The scheduled maintenance has been completed.
Dec 11, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 EST
Scheduled - Please be advised that there will be a scheduled maintenance on the Administrative VPN on Tuesday, December 11, 2018 from 7:00am to 7:30am. No interruption in service is anticipated during the maintenance period.
Dec 3, 15:42 EST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 07:00 EST
Scheduled - Please be advised that ESS (Employee Self-Service) will be unavailable from 7:00AM to 8:00AM Saturday December 8th, 2018, due to System Maintenance.
Dec 6, 10:22 EST
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 06:00 EST
Scheduled - Please be advised that MR (My Research) will be unavailable from 6:00AM to 8:00AM Saturday December 8th, 2018, due to System Maintenance.
Dec 6, 10:21 EST
Dec 7, 2018
Resolved - The issue with the evaluation viewer has been resolved.
We apologize for the inconvenience and thank you for your patience.
Dec 7, 15:44 EST
Investigating - The Turnitin Evaluation Viewer is currently experiencing degraded performance. The vendor is currently investigating the issue. Further updates will be provided as they become available. Please also see Turnitin's service status page at: https://turnitin.status.io/
Dec 7, 11:50 EST
Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:30 EST
Scheduled - Please be advised that there will be a scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Thursday December 6, 2018 from 10:30AM to 3PM.
No interruption in service is anticipated during the maintenance period.

For any questions or concerns regarding this maintenance, please contact vss@eis.utoronto.ca.
Dec 3, 14:14 EST
Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:30 EST
Scheduled - Please be advised that there will be a scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Wednesday December 5, 2018 from 10:30AM to 3PM.
No interruption in service is anticipated during the maintenance period.

For any questions or concerns regarding this maintenance, please contact vss@eis.utoronto.ca.
Dec 3, 13:00 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:01 EST
Scheduled - AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 6:00PM Tuesday December 04, 2018 to 7:00AM Wednesday December 05, 2018, due to Bi-Weekly pay period 25.
Dec 3, 14:42 EST