Planned Maintenance – UTM Campus Network
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2026 - 22:00 EDT
Scheduled - Network maintenance is scheduled at UTM Campus starting at 10:00pm October 2nd thru to 01:00am October 3rd, 2026. No service interruptions are anticipated during this window. We appreciate your patience as we work to improve our network infrastructure.
Oct 2, 2026 22:00 - Oct 3, 2026 01:00 EDT
Update MIM M365 base license logic to support affiliate licensing
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2026 - 20:00 EDT
Scheduled - During this maintenance window, we will be updating the Microsoft 365 base licensing logic in MIM to support affiliate accounts in Entra ID. While this work is under way, some account changes will be delayed, including licensing for newly created accounts in UTMail+ and preferred name changes. Any requests submitted during the window will be queued and processed automatically once maintenance is complete.

Existing accounts will continue to work normally.
Oct 2, 2026 20:00 - Oct 3, 2026 22:00 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Uptime over the past 90 days. View historical uptime.
AI Tools & Applications Operational
Claude for Education Operational
ChatGPT.EDU Operational
Cogniti Operational
MS GitHub Copilot Business Operational
MS 365 Copilot Operational
MS Copilot Chat Operational
MS Teams Premium Operational
Azure AI Foundry Operational
AIK Model Comparison Tool Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Under Maintenance
UTM Under Maintenance
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Under Maintenance
Listserv Operational
Microsoft 365 Under Maintenance
UTMail+ Under Maintenance
Other Operational
ITS Private Cloud Infrastructure Operational
UTORbackup/UTORrecover Operational
Virtual Server Service Operational
Identity Management Systems Operational
DUO Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORMFA (Multi-factor authentication) Operational
Weblogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Cisco BroadWorks Portal Operational
Emergency Call Display Dashboard Operational
TELUS/GoCo VoIP – WebEx Operational
TELUS/GoCo VoIP – Polycom Devices Operational
TELUS/GoCo VoIP – Voicemail Operational
TELUS/GoCo VoIP – Call Centre Operational
TELUS/GoCo VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Operational
AdminVPN Operational
UTORvpn (OpenVPN) Operational
UTORvpn (Cisco Secure Client) Operational
Remote Desktop Gateway (RDG) Operational
Other Operational
Web Services Operational
Career Learning Network Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
#1. Administrative and Business Operational
Academic Administrative Appointments (AAA) Operational
AMS Operational
Capital Projects Portal Operational
Employee Self-Service (ESS)/Manager Self-Service (MSS) Operational
EvoSuite Applications Operational
Concur Operational
Invoice Workflow Operational
My Research Operational
SuccessFactors Operational
uSOURCE Operational
UTime Operational
Other Operational
#2. Communication and Collaboration Operational
UTAlert Operational
UTORlist/LISTSERV Operational
MS Teams Phone Operational
MS Teams Operational
MyMedia Operational
OCCS Operational
SharePoint Online Operational
TechSmith Snagit Operational
UTmail+/Exchange Online Operational
UofT Websites Operational
UTsend Operational
WordPress Hosting Service Operational
WordPress Hosting Service Operational
Zoom Operational
Other Operational
#3. Information Security Operational
AdminVPN Operational
Authentication Services Operational
Azure EDGE Firewalls Operational
Enterprise Active Directory (EAD) Operational
Firewall Services Operational
Kerberos Operational
LDAP Operational
Network Policy Management Operational
Remote Desktop Gateway Operational
Self-Service Password Reset Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORid Management Portal Operational
UTORMFA Operational
UTORvpn Operational
Weblogin Operational
MS Entra ID Operational
Other Operational
#4. Infrastructure Services Operational
Azure Cloud Services Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Data Centres (DCA, DCB, HSB) Operational
Departmental Networks Operational
DNS Operational
Electrical Scheduled Maintenance Operational
High Availability Storage Operational
iFile Operational
ITS Private Cloud Operational
Mirror Service Operational
Server Management (Linux/Windows OS) Operational
Simple Storage Operational
UTM WAN Link Operational
UTORrecover Operational
UTSC WAN Link Operational
UTORrecover Operational
MS KMS Operational
Other Operational
#5. IT Professional Services Operational
MS KMS Operational
Enterprise Service Centre(ESC)/ServiceNow Operational
Tableau Server Operational
Other Operational
#6. Research Computing Services Operational
JupyterHub Operational
Library Operational
R/RStudio Operational
REDCap Operational
Other Operational
#7. Student Information Systems Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Curriculum Assistant Operational
Degree Confirmation Operational
Degree Explorer Admin Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
OASIS Operational
OUAC Operational
Quercus Operational
Remark Office Operational
ROSI Operational
ROSI Express Operational
Safety Abroad Student Registry Operational
Student Advising Service Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR – Varsity Blues Registration Operational
Other Operational
#8. Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP Operational
MS Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ITS Private Cloud Scheduled Maintenance - Compute FD1 Oct 5, 2026 09:00-17:00 EDT

Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD1 Monday, October 5, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. One host in the FD1 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Posted on Oct 01, 2026 - 10:51 EDT

ITS Private Cloud Scheduled Maintenance - Compute FD2 Oct 6, 2026 09:00-17:00 EDT

Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD2 Tuesday, October 6, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. Four host in the FD2 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Posted on Oct 01, 2026 - 10:53 EDT

ITS Private Cloud Scheduled Maintenance - Compute FD3 Oct 7, 2026 09:00-17:00 EDT

Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD3 Wednesday, October 7, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. One host in the FD3 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Posted on Oct 01, 2026 - 10:54 EDT

ITS Private Cloud Scheduled Maintenance - Compute FD4 Oct 8, 2026 09:00-17:00 EDT

Scheduled maintenance will take place on the ITS Private Cloud compute cluster FD4 Thursday, October 8, between 9:00am and 5:00pm.

No impact to virtual machines is expected, and no action is required. Four hosts in the FD4 compute cluster will receive firmware updates to match the rest of the cluster. Virtual machines on that host will be live migrated to other hosts before the work begins.

If you experience any issues during the maintenance window, please contact us at vss@eis.utoronto.ca.
Posted on Oct 01, 2026 - 10:55 EDT

Planned Maintenance – AMS SAP GUI – October 9 at 5 p.m. to October 10 at 5 a.m. (ET) Oct 9, 2026 17:00 - Oct 10, 2026 05:00 EDT

The Administrative Management System (AMS) will not be available for SAP GUI users from Friday, October 9, 2026 at 5 p.m. to Saturday, October 10 at 5 a.m. This outage will allow for the preparation for the across-the-board (ATB) increase for USW staff.

All other AMS web-based systems will remain available, including:
• Academic Administrative Appointments (AAA)
• Capital Projects Portal
• Concur
• Employee Self-Service (ESS)/Manager Self-Service (MSS)
• EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
• Fiori Launchpad Reporting
• Invoice Workflow
• My Customer Account
• My Research (MR/Portal)
• SAP Asset Manager Mobile
• SuccessFactors: Recruitment
• uSOURCE
• UTime
Posted on Oct 02, 2026 - 11:30 EDT

Planned Maintenance – Administrative Management Systems – October 17, 2026 (5 – 11 a.m. ET) Oct 17, 2026 05:00-11:00 EDT

Please note that the systems below will be unavailable on Saturday, October 17, from 5 to 11 a.m. due to system maintenance.
· Academic Administrative Appointments (AAA)
· AMS SAP GUI
· Capital Projects Portal
· Concur (posting claims to AMS and progressing the workflow will resume once AMS is back online. Concur itself will be available 24/7)
· Employee Self-Service (ESS)/Manager Self-Service (MSS)
· EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
· Fiori Launchpad Reporting
· Invoice Workflow
· My Customer Account
· My Research (MR/Portal)
· SAP Asset Manager Mobile (sync will not work)
· SuccessFactors: Recruitment (position postings may be interrupted and will resume once AMS is back online)
· uSOURCE (requisition, Purchase Order and Invoice workflows will resume once AMS in back online. uSOURCE itself will be available 24/7)
· UTime (Employee multiple assignments and manager accounts to UTime will resume once AMS is back online. UTime itself will be available 24/7)
Posted on Oct 02, 2026 - 10:21 EDT

Oct 2, 2026

Unresolved incidents: Planned Maintenance – UTM Campus Network, Update MIM M365 base license logic to support affiliate licensing.

Oct 1, 2026

Planned Maintenance – MyMedia
Completed - The scheduled maintenance has been completed.
Oct 1, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 EDT
Scheduled - MyMedia will undergo scheduled maintenance on October 1st 2026, starting at 08:00am to 8:00pm.
During this time:
- Viewing and uploading media will work as normal.
- View counts recorded on this date, and access to view statistics, will be affected and may be incomplete or unavailable.
Sep 16, 16:07 EDT
Planned Maintenance - LISTSERV Service - October 1, 2026 (8:00 - 8:30 a.m. EDT)
Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:01 EDT
Scheduled - To maintain the security and reliability of the LISTSERV service, a critical vendor-released patch will be applied on Thursday, October 1, 2026 from 8:00 to 8:30 a.m. (EDT).

The LISTSERV service will be entirely offline during the maintenance window. List owners and subscribers will not be able to access the web interface, and all postings made to lists during this period will be queued and delivered to subscribers after the maintenance period with slight latency.

Service will return to normal operating conditions within one hour of the scheduled maintenance window.
Sep 30, 09:48 EDT

Sep 30, 2026

Planned Maintenance – REDCap on Wed, Sep 30, 2026
Completed - The scheduled maintenance has been completed.
Sep 30, 11:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:00 EDT
Scheduled - REDCap will undergo scheduled maintenance on 30/09/2026 at 10:00am to 1:00pm. The service will be unavailable during this period. Thank you for your understanding.
Sep 16, 08:32 EDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

ITS Private Cloud Issue - VSS-API Email and SMS Notifications
Resolved - This incident has been resolved.
Sep 28, 17:58 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 17:24 EDT
Identified - We've identified the cause of the issue and are working on a fix. We'll send another update once it's in place
Sep 28, 16:27 EDT
Update - We're aware that some requests are currently taking longer than usual to complete. Until this is resolved, please hold off on non-urgent changes. We'll send an update once performance is back to normal.
Sep 28, 15:59 EDT
Update - We are continuing to investigate the issue.
Sep 28, 15:40 EDT
Update - We are continuing to investigate the issue.
Sep 28, 14:58 EDT
Investigating - We are currently experiencing a partial service disruption affecting the VSS API. Email and SMS notifications are not being sent to clients when they make changes to their ITS Private Cloud services.

Staff are actively investigating the issue. We will provide an additional update in 30 minutes.

We apologize for the inconvenience.
Sep 28, 14:22 EDT

Sep 27, 2026

Planned Maintenance – DCB Cisco ASA Firewalls
Completed - The scheduled maintenance has been completed.
Sep 27, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:30 EDT
Scheduled - We will be updating the software on the DCB Cisco ASA Firewalls on September 27, 2026 between 11:30am and 1:30pm. The upgrade procedure is hitless and there is no expected interruption to service during this maintenance window.

Ref: CHG0032787
Sep 24, 11:13 EDT

Sep 26, 2026

No incidents reported.

Sep 25, 2026

ITS Private Cloud Scheduled Maintenance - Compute FD 1-4
Completed - The scheduled maintenance has been completed.
Sep 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:00 EDT
Scheduled - Scheduled maintenance will take place on the ITS Private Cloud compute clusters FD1 to FD4 from Monday, September 21 to Friday, September 25, between 9:00am and 5:00pm each day.

Virtual machines will continue to operate normally throughout the maintenance window.
Sep 15, 10:24 EDT
Partial Service Disruption - WordPress Shared Hosting (LAMP)
Resolved - This incident has been resolved.
Sep 25, 15:25 EDT
Monitoring - A fix has been implemented. All sites are publicly available and we are continuing to monitor performance.
Sep 24, 16:55 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 11:25 EDT
Update - Some sites can only be accessed while on campus network, GeneralVPN and AdminVPN.
Sep 23, 16:22 EDT
Update - We are continuing to work on a fix for this issue.
Sep 23, 15:18 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 14:35 EDT
Update - We are continuing to investigate the issue.
Sep 23, 13:29 EDT
Investigating - The following WordPress sites are currently experiencing slow load times or are unavailable:
- aging.utoronto.ca
- chestnut.utoronto.ca
- civmin.utoronto.ca
- dhn.utoronto.ca
- oakhouse.utoronto.ca
- security.utoronto.ca
- spacesandexperiences.utoronto.ca
- universityfamilyhousing.utoronto.ca

We are currently working as quickly as possible to investigate and resolve the issue. Thank you for your patience.
Sep 23, 12:34 EDT

Sep 24, 2026

Sep 23, 2026

Planned Maintenance – WordPress Shared Hosting (LAMP) Service on Wed Sep 23, 2026
Completed - The scheduled maintenance has been completed.
Sep 23, 12:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:00 EDT
Scheduled - WordPress shared hosting on LAMP will undergo scheduled maintenance on 23/09/2026 at 10:00 am to 1:00 pm. Sites will be intermittently unavailable during this time. Thank you for your understanding.
Sep 16, 08:31 EDT

Sep 22, 2026

Planned Maintenance – SRIC Allstream/Zayo Internet
Completed - The scheduled maintenance has been completed.
Sep 22, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 EDT
Scheduled - Scheduled maintenance will be performed on the Allstream/Zayo Internet circuit serving the SRIC (Schwartz Reisman Innovation Campus) building on Tuesday, September 22, from 12:00 AM to 5:00 AM.

During this maintenance window, Allstream/Zayo Internet service and Allstream/Zayo SIP phone service for the Code Blue and elevator phones in SRIC are expected to be offline.
Sep 18, 15:42 EDT

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Unplanned Outage - UTIAS/MTSC/UTL at Downsview
Resolved - Service has been fully restored following a successful fiber repair. All connected equipment has been verified as fully operational and back in service.
Sep 19, 10:50 EDT
Identified - Repairs are scheduled for later this evening at approximately 7:00 PM.
Thank you for your patience.
Sep 18, 15:51 EDT
Update - The tech teams continue to work with the vendor to resolve the issue. We will provide updates as they become available.
Sep 18, 09:31 EDT
Investigating - An unplanned network outage is affecting UTIAS/MTSC/UTL at Downsview. Technical teams are investigating and working to restore service. We will provide updates as the situation evolves.
Sep 18, 09:02 EDT

Sep 18, 2026

Problems accessing UTMail+ via https://mail.utoronto.ca and Alumni Mail via https://alumnimail.utoronto.ca
Resolved - Microsoft has successfully reverted the code change and the problem has been corrected.
Sep 18, 16:46 EDT
Update - Microsoft has indicated that their code reversion is taking longer than originally expected. It is currently 82% complete and is expected to fully complete by tomorrow (Friday) at 5pm.
Sep 17, 16:56 EDT
Update - Microsoft rolled back the code change but it did not appear to correct the issue. We are continuing to work with them towards a resolution.
Sep 17, 09:24 EDT
Identified - Microsoft has determined that this problem was the result of a code change within Exchange Online. They are in the process of reversing the change and will provide an update at 5pm.
Sep 16, 15:36 EDT
Update - There appears to be a problem with Microsoft's home realm discovery/redirect service - we have engaged them to troubleshoot. In the meantime, please use https://outlook.office.com to access UTMail+ or the Alumni Email service on the web.
Sep 16, 14:08 EDT
Investigating - We have received reports of problems accessing UTMail+ and Alumni Mail using https://mail.utoronto.ca and https://alumnimail.utoronto.ca, respectively. We are currently investigating.
Sep 16, 13:50 EDT
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