In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:15 EDT
Scheduled - Please note that the Career and Co-curricular Learning Network (CLNx) will be unavailable from 22nd to the 29th of April, 2019 due to scheduled maintenance.

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Fogbugz Help Desk Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
Information Security Operational
Firewall Services Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
TechSmith Snagit ? Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn Operational
Web Services Under Maintenance
Career Learning Network Under Maintenance
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Schedule IPS sensor maintenance Apr 25, 06:30-07:00 EDT
Please note that there will be a scheduled maintenance on the IPS sensors on Thursday, April 25, 2019, from 6:30 am to 7:00 am.
Network services at the St. George campus may be briefly interrupted during this maintenance window.
Posted on Apr 24, 13:57 EDT
UofT TFS switch maintenance Apr 25, 22:00-23:00 EDT
We will be performing maintenance on the UofT TFS switch on Thursday April 25, 2019 between 10:00pm and 11:00pm. During this maintenance window, we expect one or more 3-5 minutes outages to the following UofT services:

- Flexity VOIP
- BroadConnect VOIP
- Cogent Internet

Please note that Internet service should automatically re-route over to our GTAnet Internet link and not be interrupted.
Posted on Apr 22, 15:28 EDT
ISP Bell Network maintenance Apr 26, 00:00-06:00 EDT
Please note that ISP Bell will be performing maintenance on the GTAnet fibres between UT-HUB and YORK-HUB on April 26, 2019, between 12:00 am and 6:00 am.

The following circuits/services will be affected during the maintenance window:
- Scinet
- University of Toronto Institute for Aerospace Studies (UTIAS)
- Microsatellite Science and Technology Center (MSTC)
- Downsview Library at UTIAS
Posted on Apr 4, 11:02 EDT
Past Incidents
Apr 24, 2019
Completed - The scheduled maintenance has been completed.
Apr 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT
Scheduled - Please note that there will be a scheduled maintenance on the IPS sensors on Wednesday, April 24, 2019, from 6:00 am to 7:00 am.
Network services at the St. George campus will be briefly interrupted during this maintenance window.
Apr 22, 16:44 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 17:00 EDT
Scheduled - Please note that AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS) will be unavailable from 5:00PM Tuesday April 23, 2019 to 7:00AM Wednesday April 24, 2019, due to Monthly pay period 04.
Apr 18, 11:58 EDT
Apr 23, 2019
Completed - The scheduled maintenance has been completed.
Apr 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:01 EDT
Scheduled - Please note that AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS) will be unavailable from 6:00PM Monday April 22, 2019 to 7:00AM Tuesday April 23, 2019, due to Bi-Weekly pay period 09 and Monthly pay period 04.
Apr 18, 11:56 EDT
Apr 22, 2019
Resolved - The Slow Internet / VOIP issues have been resolved. We have implemented a temporary workaround to restore full connectivity. ITS staff will continue to investigate the root cause and implement a permanent fix.
Apr 22, 10:51 EDT
Update - We are continuing to work on a fix for this issue.
Apr 22, 09:19 EDT
Update - Please note that ITS has received reports of slow internet services, including VOIP and web Services. The issue is with the IPS and support staff are working towards resolution.
Apr 22, 09:14 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 09:10 EDT
Investigating - Please note that ITS has received reports of slow internet services, including VOIP. We are investigating the issue.

Updates will be posted as they become available.
Apr 22, 09:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:30 EDT
Scheduled - There will be scheduled maintenance on the Admin Systems VPN from 6:30am to 7:00am on Monday, April 22, 2019.
A brief interruption in service may be expected during the maintenance period.
Apr 16, 10:26 EDT
Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 EDT
Scheduled - Please note that AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 7:00PM Thursday April 18, 2019 to 7:00AM Friday April 19, 2019, to facilitate the ‘Copy Plan to Budget’.
Apr 12, 16:11 EDT
Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 EDT
Scheduled - There will be a scheduled maintenance on the SAML IdP system used for Quercus authentication on April 18, 2019 from 2:00 PM to 3:00 PM. No interruption in service is anticipated during the maintenance period.
Apr 12, 12:49 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 13:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:40 EDT
Scheduled - The course evaluations service will be unavailable between 12:40 pm and 2:00 pm Today, April 18, 2019, due to scheduled maintenance.
Apr 18, 12:38 EDT
Apr 17, 2019
Resolved - The Faculty of Arts & Science website is now available.
Thank you for your patience.
Apr 17, 14:56 EDT
Identified - The Faculty of Arts & Science website continues to experience an extended outage due to technical issues. A&S IIT support teams are investigating with urgency. Please contact iit@artsci.utoronto.ca if you have questions. Thank you for your patience as we work to resolve this issue.
Apr 16, 17:46 EDT
Resolved - The wireless network issue has been resolved and services have been restored.
Apr 17, 14:52 EDT
Investigating - Please note that ITS has received reports of service interruption affecting the Wireless network. We are investigating the reports.

Updates will be posted as they become available.
Apr 17, 14:38 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 EDT
Scheduled - The course evaluations service will be unavailable due to scheduled maintenance Wednesday, April 17, 2019 between 9:00 am and 9:30 am.
Apr 15, 16:56 EDT
Resolved - The broken fibre link to UTSC was fixed at 00:30 this morning and network connectivity has been restored.
Apr 17, 07:19 EDT
Identified - ISP technicians continue to work on repairing the fibre damage.
We do not have an ETA as yet, we will provide more updates as they become available.
Apr 16, 16:49 EDT
Investigating - The Fibre link to UTSC is down. ISP reported damage to the fibre links.
No network disruption experienced due to redundancy.
Apr 16, 12:14 EDT
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:30 EDT
Scheduled - There will be scheduled maintenance on the LAMP service Tuesday, April 16, 2019 between 1:30 p.m. and 2:30 p.m. 
The maintenance is not expected to be service impacting.
Apr 15, 16:13 EDT
Resolved - The login problem has been resolved.
We apologize for the inconvenience and thank you for your patience.
Apr 16, 12:07 EDT
Investigating - Please note that the login problems to the following applications are recurring. We are investigating the issue and will provide more updates as they become available.

Degree Explorer (Student)
Degree Explorer (Admin)
Course Information System
Safety Abroad
Apr 16, 10:36 EDT
Completed - The scheduled maintenance has been completed.
Apr 16, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:45 EDT
Scheduled - There will be scheduled wireless network maintenance on Tuesday April 16, 2019 from 7:45am to 8:15am.
During this maintenance window, users will experience service interruptions at the following locations:

Bahen Centre for Information Technology
Galbraith Building
Koffler Student Services Centre
Apr 15, 09:42 EDT
Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:01 EDT
Scheduled - The course evaluation service will be unavailable due to scheduled maintenance between 9:00 am and 10:00 am on Monday, April 15, 2019.
Apr 12, 17:18 EDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:00 EDT
Scheduled - Please be advised that there will be a scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Friday, April 12, 2019 from 10:00AM to 3:00PM.
No interruption in service is anticipated during the maintenance period.
For any questions or concerns regarding this maintenance, please contact vss@eis.utoronto.ca.
Apr 10, 15:24 EDT
Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the LAW router between 7:30 am and 8:00 am on Thursday, April 11, 2019.
The following networks/connectivity will be affected during the maintenance window:

Carr Hall (St.Michaels College) Language Lab
Larkin Academic Building
Faculty of Law
Faculty of Law - 90 Wellesley
Faculty of Law - Eclass Management Network
Faculty of Law - Eclass Network
Faculty of Law - Payment terminals network
Faculty of Law - Utilities and Management network
Faculty of Law - utpress
Faculty of LAW - VoIP network
Faculty of Law - Wireless network
Faculty of Music at JP - VoIP Network
McLuhan Network
More Fisher and Teefy Student Residence
Music
Regis College
St. Hilda's College
St. Michael's College - Classrooms
St. Michael's College - Administrative Network
St. Michael's College - Kelly Library
Teefy Building Network
Trinity College - Wireless network
Trinity College
Toronto School of Theology
University of Toronto Asset Management Corporation
Wycliffe College
Wycliffe College Residence
Apr 10, 11:54 EDT
Apr 10, 2019
Resolved - According to the ORION website, full service has been restored.
Apr 10, 19:28 EDT
Identified - Due to an outage to ORION at TFS, we may experience periods of intermittent congestion to the Internet until service is restored to ORION. We currently do not have an ETA on repair. You view the most recent updates directly from ORION here: https://www.orion.on.ca/news-events/press-releases/network-outages/
Apr 10, 13:15 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:30 EDT
Scheduled - Please be advised that there will be a scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Wednesday, April 10, 2019 from 10:30AM to 3:00PM.
No interruption in service is anticipated during the maintenance period.
For any questions or concerns regarding this maintenance, please contact vss@eis.utoronto.ca.
Apr 8, 15:14 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:45 EDT
Scheduled - There will be scheduled wireless network maintenance on Wednesday April 10, 2019 from 7:45am to 8:15am.
During this maintenance window, users will experience service interruptions at the following locations:

Earth Sciences Building
Wetmore Hall
Wilson Hall
Apr 9, 13:03 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:30 EDT
Scheduled - Please be advised that there will be a scheduled maintenance on the IPS sensors on Wednesday, April 10, 2019, from 6:30 am to 7:30 am. No interruption in service is expected during the maintenance period.
Apr 2, 09:16 EDT