ITS System Status
Wireless network degraded performance at ESC
Update - Cabling for the wireless service is on-going. We apologize for the inconvenience.
Mar 20, 2023 - 08:00 EDT
Update - Renovation work continues as scheduled and wifi service should be restored around mid November.
Thank you for your patience.
Oct 28, 2022 - 14:30 EDT
Identified - Please note that the wireless network service is experiencing degraded performance at the Earth Sciences Centre due to ongoing renovation projects. Support staff are waiting for updates from the contractor and we will post them as they become available.
Oct 20, 2022 - 15:00 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ERDD Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
Library Operational
MS Forms ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Communicator 7 ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Main U of T Switchboard Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
TechSmith Snagit ? Operational
OCCS Operational
Other Operational
Zoom Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quercus Scheduled Maintenance Apr 6, 2023 01:05-03:05 EDT
The service provider will be performing scheduled maintenance for Quercus on Thursday, April 6, 2023 from 1:05 AM EDT to 3:05 AM EDT. Quercus will be unavailable for up to 5 minutes while the event is underway.
Posted on Mar 30, 2023 - 10:46 EDT
Gateway Routers scheduled maintenance Apr 7, 2023 00:00-03:00 EDT
There will be software upgrade applied to the two gateway routers on April 7th, 2023 between 0001h and 0300h.
The software upgrade will be performed on gateway router #1 between 0001h and 0130h
The software upgrade will be performed on gateway router #2 between 0130h and 0300h
The ORION and Internet network services will still be available via the other gateway router when one is taken offline during the software upgrade.
We do not anticipate any disruption, however, a few very short or non noticeable glitches may result during the failover between the gateway routers.
Posted on Mar 29, 2023 - 15:09 EDT
Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023
ITS Private Cloud Scheduled Maintenance - Storage
Completed - The scheduled maintenance has been completed.
Mar 29, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:01 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure on 29th March 2023, from 10am to 11pm.

No service interruption is expected during this maintenance period.
Mar 28, 12:16 EDT
REDCap scheduled maintenance
Completed - The scheduled maintenance to the REDCap system has been completed successfully ahead of schedule and normal service has resumed.
Mar 29, 11:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:01 EDT
Scheduled - Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10:00 a.m. and 1:00 p.m. on Wednesday, March 29, 2023 in order to complete necessary application updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. We thank you for your patience and apologize for any inconvenience. Please contact redcap@utoronto.ca with any questions.
Mar 27, 13:19 EDT
UTORid Stress Testing
Completed - The scheduled maintenance has been completed.
Mar 29, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 09:00 EDT
Scheduled - ITS staff is going to conduct UTORid account workflow load testing March 29, 2023 from 9:00 am to 11:00 am. We do not expect any noticeable degradation of service to the UTORauth administrative interface or UTORid self-serve web interface.
Mar 17, 10:37 EDT
ITS Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 07:00 EDT
Scheduled - Please be advised there will be a scheduled router maintenance on Wednesday, March 29th , between 07:00am – 07:30am on the LAW aggregation router.

This maintenance will affect the network connectivity for the following buildings:
- Larkin
- St. Hilda
- Trinity College
- Wireless at Trinity College
Mar 23, 09:29 EDT
Mar 28, 2023

No incidents reported.

Mar 27, 2023
Scheduled Maintenance for UTQAT tool in Quercus
Completed - The scheduled maintenance has been completed.
Mar 27, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 14:00 EDT
Scheduled - The UT Quercus Administrative Tool within Quercus will be undergoing scheduled maintenance between 2:00 pm and 3:00 pm on March 27, 2023. No disruption in service is expected while the maintenance work is being performed.
Mar 24, 12:45 EDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Employee @UofT System scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the Employee @UofT System on Wednesday, March 22, 2023, from 12:00 PM to 12:30 PM. We will provide updates as necessary.
Mar 22, 11:31 EDT
Mar 21, 2023
Jira and Confluence scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 EDT
Scheduled - Confluence (https://wiki.easi.utoronto.ca) and JIRA (https://jira.easi.utoronto.ca) will be taken offline Tuesday, March 21, from 5:00 PM to 7:00 PM for monthly system maintenance.
Mar 7, 14:02 EST
Mar 20, 2023
SMS Self-Service Password Reset (SSPR) issue.
Resolved - The SSPR issue has been resolved. Thank you for your patience.
Mar 20, 09:32 EDT
Update - We continue to work towards resolving the SSPR issue.
Thank you for your patience.
Mar 8, 08:00 EST
Investigating - We’re investigating reports of degraded service with SSPR. Account recovery using cellphone SMS is currently unavailable. Technical staff are investigating the issue.
Aug 29, 15:00 EDT
OISE network outage
Resolved - The power was restored and the network is operating normally.
Mar 20, 07:30 EDT
Update - Toronto Hydro has advised that the outage could continue over the weekend and beyond if the damage is extensive.

All building activity should be suspended until Monday morning. More information should be known by Sunday if the outage will extend into next week. Updates will be provided as they become available.
Mar 17, 16:15 EDT
Identified - Please be advised that the OISE network is down due to an electrical outage.
Status updates will be provided as they become available.
Mar 17, 09:18 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Mar 16, 2023
REDCap scheduled maintenance
Completed - The REDCap maintenance has been completed.
Mar 16, 13:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:02 EDT
Scheduled - REDCap system will undergo scheduled maintenance for several hours starting at 10 a.m. on Thursday, March 16. The application is intended to be accessible during maintenance. While no downtime is anticipated, we ask that users report any access issues during this period to redcap@utoronto.ca.
Mar 15, 12:21 EDT
REDCap Down
Resolved - This issue has been resolved. Thank you for your patience.
Mar 16, 09:48 EDT
Update - We are continuing to monitor for any further issues.
Mar 13, 21:52 EDT
Monitoring - The REDCap service has been restored and staff will continue to monitor and investigate root causes. Thank you for your patience.
Mar 13, 21:52 EDT
Update - REDCap has been placed into maintenance mode as staff continue to investigate cause of outage.
Mar 13, 20:50 EDT
Investigating - We've become aware that the REDCap data collection service is currently not available. IT staff are investigating. Thank you for your patience.
Mar 13, 20:09 EDT
← Incident History Powered by Atlassian Statuspage