All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
UTSend ? Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
UTORable Operational
UTORMFA Operational
Information Security Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap ? Operational
MS Forms ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Communicator 7 ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Emergency Call Display Dashboard Operational
Main U of T Switchboard Operational
Broadsoft Web Portal Operational
Bell Centrex Operational
Bell Business eOrdering Portal ? Operational
U of T Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Alibaba CEN - Beijing Operational
Alibaba CEN - Shanghai Operational
Alibaba CEN - Shenzhen Operational
Alibaba CEN - Chengdu Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VoIP Edge Devices Maintenance Jul 25, 23:55 - Jul 26, 05:00 EDT
Dedicated Private Link / primary route located at 151 Front St. will be down during the maintenance Window. Voice traffic will automatically migrate to the alternate route (public internet). Service disruption is not expected, VoIP session state will be maintained. Existing calls will not be dropped during failover, but customer may experience a temporary 2-10 second loss of media during link failover.
Posted on Jul 8, 15:10 EDT
UofT Facilities & Services has scheduled electrical maintenance at the Earth Sciences Centre (Bldg. #062) on Wednesday, July 28, 2021 from 6:00 a.m. to 4:00 p.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Jul 23, 10:54 EDT
VSS Storage maintenance Jul 28, 08:00-17:00 EDT
Please note that there will be scheduled maintenance on the VSS Storage in ITS Private Cloud Infrastructure on Wednesday, July 28, 2021 between 8:00 am and 5:00 pm.
No interruption in service is anticipated during the maintenance period.
Posted on Jul 20, 13:05 EDT
Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the VSS Storage in ITS Private Cloud Infrastructure on Friday, July 23, 2021 between 8:00 am and 5:00 pm.
No interruption in service is anticipated during the maintenance period.
Jul 20, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 08:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 EDT
Scheduled - Our VoIP vendor will perform an update to change the simple network time protocol (SNTP) server address to the Polycom VVX series phones deployed at UTSG campus. After this change is implemented, Polycom devices will automatic restart to obtain the new setting, no user intervention is required.
Jul 22, 13:47 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the University of Toronto Schools (UTS) (Bldg. #014) from 7:00 AM to 8:00 AM on Friday, July 23, 2021.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 22, 10:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 06:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance (TESTING OF THE EMERGENCY GENERATORS) at Leslie Dan Faculty of Pharmacy Building (#161) on Friday, July 23, 2021 at 6:00 a.m.
The shutdown can last up to 15 seconds.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 22, 11:51 EDT
Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:00 EDT
Scheduled - Please note that ROSI and all associated student information systems will be unavailable Today, July 22, 2021 from 5:00 p.m. to 6:00 p.m. to perform emergency maintenance on the servers.

The following systems will be affected:
ACORN
ACORN Grant Application
Course Information System
Degree Explorer (Student and Admin)
Elections
eMarks
Exam photo invigilation
ROSI
ROSI Express
Safety Abroad Student Registry
Timetable Builder
Varsity Blues Registration System
Web services/APIs
Jul 22, 13:47 EDT
Resolved - The Turnitin issue has been resolved. Thank you for your patience.
Jul 22, 14:25 EDT
Investigating - Turnitin is experiencing an unexpected service degradation. During this time, you may find that Similarity Reports are not generating. The vendor is working to resolve this issue.
Jul 22, 10:44 EDT
Resolved - This incident has been mitigated.
Thank you for your patience.
Jul 22, 13:15 EDT
Investigating - Akamai Technical Support has reported that they are actively investigating an issue with the Edge DNS service.
We will provide more updates as they become available.
Jul 22, 12:56 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 EDT
Scheduled - Please note that there will be scheduled electrical maintenance (TESTING OF THE EMERGENCY GENERATORS) at the Donnelly Centre for Cellular and Biomolecular Research Building (Bldg. #160) on Thursday, July 22, 2021 from 6:00 a.m. to 6:30 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 20, 15:16 EDT
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 12:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:01 EDT
Scheduled - Our VoIP vendor will perform an update to change the simple network time protocol (SNTP) server address for all deployed Polycom VVX series phones. After this change is implemented, Polycom devices will automatic restart to obtain the new setting, no user intervention is required.
Jul 21, 10:11 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the McLennan Physical Labs (Bldg. #078) on Wednesday, July 21, 2021 from 6:30 a.m. to 8:00 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 20, 15:09 EDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:00 EDT
Scheduled - Confluence and JIRA will be taken offline Today, July 20, 2021 from 5:00 PM to 7:00 PM for monthly system maintenance.
Jul 20, 16:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 20, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Morrison Hall (Bldg. #101) from 9:30 AM to 11:30 AM on Tuesday, July 20, 2021.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 16, 10:01 EDT
Completed - The scheduled maintenance has been completed.
Jul 20, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:01 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Bahen Centre for Information Technology Building (Bldg. #080) on Tuesday, July 20, 2021 from 6:00 a.m. to 7:30 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 19, 16:39 EDT
Jul 19, 2021
Completed - Electrical maintenance was cancelled. No new date has been scheduled.
Jul 19, 16:35 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the School of Continuing Studies (SCS) (Bldg. #103) from 6:00 AM to 7:00 AM on Tuesday, July 20, 2021.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 16, 09:40 EDT
Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:00 EDT
Scheduled - Please note that there will be maintenance on the VMware vCenter Server Sunday July 18, 2021 from 6:00pm to 8:00pm.

During the maintenance period vCenter server and management portal will be unavailable.
The virtual machines will continue to operate normally.
Jul 16, 14:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Dentistry Building (Bldg. #065) from 6:00 AM to 12:00 PM on Sunday, July 18, 2021.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 16, 09:50 EDT
Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:00 EDT
Scheduled - Please note that there will be scheduled maintenance in the Data Centre at UTM on Saturday, July 17, 2021 between 1:00 AM and 5:00 AM.

All internet connectivity to and from the UTM Data Centre will be intermittently unavailable for the duration of this maintenance.

The following URLs and services will also be affected:

https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca
Jul 7, 09:29 EDT
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the University College Building (Bldg. #001) from 7:00 AM to 8:00 AM on Friday, July 16, 2021.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 14, 13:03 EDT
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:00 EDT
Scheduled - ISEA has scheduled a maintenance for Shibboleth IdPz (WebLogin service) between 1:00 PM and 2:00 PM, Thursday July 15, 2021. We expect no service interruption during the maintenance period.
Jul 14, 15:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:01 EDT
Scheduled - VoIP vendor GoCo will be performing a maintenance of their Core BroadWorks platform. There will be no changes from a visual or functional perspective after this maintenance. During the maintenance, customers may experience 30-60 seconds of impact with new call completions as the VoIP traffics fail over to/from the redundant BroadWorks elements.
Jul 8, 18:09 EDT
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 02:01 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Sandford Fleming Building (Bldg. #009) on Wednesday, July 14, 2021 from 2:00 a.m. to 8:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 13, 16:38 EDT
Completed - The scheduled maintenance has been completed.
Jul 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:01 EDT
Scheduled - VoIP vendor GoCo will be performing a maintenance of their Core BroadWorks platform. There will be no changes from a visual or functional perspective after this maintenance. During the maintenance, customers may experience 30-60 seconds of impact with new call completions as the VoIP traffics fail over to/from the redundant BroadWorks elements.
Jul 8, 17:52 EDT
Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Sidney Smith Building (Bldg. #033) on Tuesday, July 13, 2021 from 7:30 a.m. to 8:30 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 12, 16:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:02 EDT
Scheduled - VoIP vendor GoCo will be performing a maintenance of their Core BroadWorks platform. There will be no changes from a visual or functional perspective after this maintenance. During the maintenance, customers may experience 30-60 seconds of impact with new call completions as the VoIP traffics fail over to/from the redundant BroadWorks elements.
Jul 8, 17:50 EDT
Jul 12, 2021
Completed - The scheduled maintenance has been completed.
Jul 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 16:00 EDT
Scheduled - ISEA has scheduled a maintenance for Shibboleth IdPz (WebLogin service) between 4:00 PM and 5:00 PM, Monday July 12, 2021. We expect no service interruption during the maintenance period.
Jul 8, 15:57 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Lash Miller Chemical Laboratories (Bldg. 073) from 7:00 AM Friday, July 9, 2021 to 10:00 AM Monday, July 12, 2021.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 7, 16:06 EDT
Jul 11, 2021
Completed - The scheduled maintenance has been completed.
Jul 11, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the following Victoria University Buildings from 7:00AM Friday July 9, 2021 to 5:00PM Sunday July 11, 2021.

Annesley Hall (Bldg. #506)
Birge-Carnegie Library (Bldg. #503)
Burwash Hall / Residence / Kitchen (Bldg. #504/505/505A)
E.J. Pratt Library (Bldg. #514)
Emmanuel College (Bldg. #502)
Goldring Student Centre (Bldg. #507)
Isabel Bader Theatre (Bldg. #509)
Margaret Addison Hall (Bldg. #508)
Northrop Frye Hall (Bldg. #515)
Rowell Jackman (Bldg. #518)
Victoria College (Bldg. #501)

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 5, 11:11 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 07:00 EDT
Scheduled - Crowdmark will be undergoing scheduled maintenance on Sunday July 11, 2021 from 7:00 AM to 1:00 PM EDT. The Crowdmark application will be unavailable while the maintenance work is being performed.
Jun 21, 20:59 EDT