Identified - Information Security has identified the cause of the issue. A fix has been implemented though it’s operating in degraded performance, work continues on full service restoration.
Sep 05, 2024 - 13:42 EDT
Investigating - Users leveraging the AD Automation systems are unable to image computers at this time. Technical staff are investigating the issue.
Sep 04, 2024 - 10:08 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance will be performed on the LAMP web hosting service during the posted time in order to apply necessary updates. Very brief outages may be experienced to websites hosted on the service during the maintenance window but these will be minimized as far as possible.
Posted on Sep 11, 2024 - 16:21 EDT
Past Incidents
Sep 13, 2024

No incidents reported today.

Sep 12, 2024
Resolved - The wifi issue at OISE has been resolved and services restored.
Thank you for your patience.

Sep 12, 07:56 EDT
Investigating - We are investigating reports of degraded wireless service at OISE.
IT staff are working on restoring service as soon as possible.

Sep 11, 11:27 EDT
Sep 11, 2024
Sep 10, 2024
Resolved - This incident has been resolved.
Sep 10, 16:11 EDT
Monitoring - As a precaution, IS staff is aware of a potential technical issue that may impact Weblogin access this morning, and are monitoring.
Sep 10, 09:35 EDT
Resolved - The issue has been resolved and UTORGrouper service restored.
We thank you for your patience.

Sep 10, 09:55 EDT
Investigating - We are investigating reports of users not being able to access the UTORGrouper service.
IT staff are investigating and will provide status updates as they become available.

Sep 10, 09:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 EDT
Scheduled - Information Security has scheduled maintenance to renew the AD FS SSL Certificate on Tuesday, September 10, 2024 at 8:00am. No service impact is expected.
Sep 4, 11:03 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Completed - The scheduled maintenance has been completed.
Sep 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 EDT
Scheduled - Please note that the systems below will be unavailable on Saturday, September 7 from 6 a.m. to 12 p.m. due to system maintenance:
- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Project Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE

Aug 21, 09:37 EDT
Sep 6, 2024

No incidents reported.

Sep 5, 2024
Completed - The scheduled maintenance has been completed.
Sep 5, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 17:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORGrouper service on the 5th of September from 05:00pm to 09:00pm.

During the maintenance period UTORGrouper will not be available.

Aug 28, 11:24 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 03:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:05 EDT
Scheduled - Quercus will be undergoing scheduled maintenance on Thursday, Sep 5, 2024 from 1:05 AM EDT to 3:05 AM EDT. Interruption is only expected to last up to 15 minutes during the event, but the full duration of the window may be utilized if needed. Users may not be able to access Quercus while the event is underway.
Aug 29, 15:42 EDT
Sep 4, 2024
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Resolved - The VoIP provider has resolved the sign-in issue with WebEx. We are monitoring the result, please report any further issues to voipsupport@utoronto.ca.
Aug 30, 10:54 EDT
Investigating - We have received multiple reports of sign-in issues with the Cisco WebEx application this morning. Some users may encounter an error message after entering their password. The Telecom team is actively investigating the problem with the vendor and will provide updates on the system status as more information becomes available.
Aug 30, 09:25 EDT