All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MCL router maintenance Aug 19, 07:30-08:15 EDT
There will be scheduled maintenance on the MCL router between 7:30 am and 8:15 am on August 19, 2019. The following networks/connectivity will be affected during the maintenance window:

Canadian Institute for Theoretical Astrophysics (CITA)
Carrier Grade NAT – ISEA VPN inside network
Department of Astronomy – Wireless
Department of Astronomy – Wireless
Department of Chemistry - Wireless
Department of Physics – Wireless
Facilities and Services Touchdown Network at MCL
Gerstein Library – Wireless
New College – Wireless
VoIP network for ITS at MCL
Posted on Aug 14, 16:17 EDT
There will be scheduled maintenance on the links to UTM and UTSC on August 21, 2019 between 7:30 a.m. and 8:30 a.m. No disruption in service is expected as traffic to UTM and UTSC should flow over their redundant connections during this maintenance.
Posted on Aug 15, 16:13 EDT
Please note that AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS) will be unavailable from 6:00PM Wednesday August 21, 2019 to 7:00AM Thursday August 22, 2019, due to Monthly Pay period 08.
Posted on Aug 9, 14:27 EDT
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Resolved - The issue with slow load times for websites on the LAMP6 server has been resolved. We continue to investigate further to ensure that there is no repeat of the issue.
Aug 14, 20:30 EDT
Investigating - We're currently observing intermittent slow load times for some websites hosted on the LAMP6 server. Staff are investigating the issue and hope to have a resolution in due course.
Aug 14, 16:14 EDT
Resolved - The wireless network issue has been resolved and services have been restored.
We apologize for the inconvenience and thank you for your patience.
Aug 14, 10:16 EDT
Investigating - Please note that ITS has received reports of service interruption affecting the Wireless network at Robarts Library and Gerstein Library. We are investigating the reports.

Updates will be posted as they become available.
Aug 14, 09:45 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 09:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:30 EDT
Scheduled - There will be scheduled maintenance on the MCL router between 7:30 am and 8:15 am on August 14, 2019. The following networks/connectivity will be affected during the maintenance window:

Centre for Optical Sciences
Centre of Criminology
Centre of Criminology - VoIP
Department of Astronomy
Department of Astronomy – VoIP
Department of Chemistry
Dunlap Institute for Astronomy and Astrophysics
Engineering at UTIAS - VoIP
Gerstein Library – VoIP
Gerstein Science Information Centre
Institute for Aerospace Studies
Libraries - Downsview Site
McLennan – Eclass
New College - Eclass
New College – Office ethernets
New College - ResNet
New College – VoIP
Public Policy and Governance
Public Policy and Governance – VoIP
The Faculty Club
Aug 9, 10:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:30 EDT
Scheduled - There will be scheduled maintenance on the UTM and UTSC back-up connections to UTSG on August 14, 2019 between 7:30 a.m. and 8:30 a.m. No disruption in service is expected as traffic to UTM and UTSC should flow over their primary connections during this maintenance.
Aug 8, 14:11 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 18:00 EDT
Scheduled - Please note that AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS) will be unavailable from 6:00PM Tuesday August 13, 2019 to 7:00AM Wednesday August 14, 2019, due to Bi-Weekly Pay Period 17.
Aug 9, 14:25 EDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Completed - The scheduled maintenance has been completed.
Aug 8, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:30 EDT
Scheduled - There will be scheduled maintenance on the MCL router between 7:30 am and 8:15 am on August 8th, 2019. The following networks/connectivity will be affected during the maintenance window:

- AMS mainframe temporary network
- Cody Hall – Eclass
- Department of Astronomy
- Department of Astronomy – VoIP
- Department of Physics Ethernets
- Gerstein Library – VoIP
- Gerstein Science Information Centre
- Lash Miller – Eclass
- McLennan – Eclass
- New College - ResNet
- New College – Office ethernets
- New College - VoIP
- Touchdown network for UHN 200 Elm St.
- VMDC management networks
Aug 6, 14:52 EDT
Aug 7, 2019
Resolved - Latency issue on UTORnet has been resolved.
We apologize for the inconvenience and thank you for your patience.
Aug 7, 10:07 EDT
Investigating - We are investigating reports of some users experiencing packet drops and high latency to random traffic flow..
Please be assured that we are aware of the problem and we have technical staff looking into it.
Aug 6, 16:00 EDT
Aug 6, 2019
Postmortem - Read details
Aug 6, 14:26 EDT
Resolved - The issue has been resolved and post-mortem analysis is ongoing.
Aug 6, 14:00 EDT
Investigating - We are investigating reports of some users having Internet connectivity issues.
Please be assured that we are aware of the problem and we have technical staff looking into it.
Aug 6, 13:34 EDT
Resolved - The issue has been resolved. Students can now view videos on the University’s Microsoft Stream Server.
Aug 6, 07:20 EDT
Investigating - We are currently experiencing an issue with the Microsoft Stream service; faculty and staff are able to upload videos at this time, however, students are not able to view them. Staff are investigating. Thank you for your patience
Aug 2, 13:15 EDT
Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.