ITS System Status
REDCap scheduled maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 2023 - 10:01 EDT
Scheduled - Scheduled maintenance will be performed on the University's REDCap instance between 10 a.m. and 1 p.m. on Wednesday, September 27, 2023 in order to complete necessary updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. We thank you for your patience. Please contact redcap@utoronto.ca with any questions.
Microsoft Teams Meetings integration within Quercus currently unavailable
Update - Existing MS Teams Meeting links created within Quercus appear to be functioning. The issue impacts the ability to create new meeting links within the RCE.
Sep 25, 2023 - 17:00 EDT
Investigating - The Microsoft Teams Meetings integration within Quercus is currently experiencing an issue. The problem has been reported to the vendor and further updates will be communicated as information becomes available. We apologize for any inconvenience.
Sep 25, 2023 - 16:53 EDT
TeamUp! Degraded Service
Investigating - We are aware that some users may be experiencing a degraded level of service (for example, slow response times) with the TeamUp! team teaching tool. ITS is investigating and will post updates here as they become available. Thank you for your patience.
Sep 24, 2023 - 11:46 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Degraded Performance
Ouriginal Operational
Quercus
Operational
Remark Office Operational
Other Degraded Performance
AMS
Operational
FIS
Operational
HRIS
Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS
Operational
EvoSuite Apps
Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA
Operational
My Research (MR)
Operational
MROL
Operational
MSS
Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP
Operational
High Availability Storage
Operational
iFile
Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM
Operational
ServiceNow
Operational
SharePoint
Operational
Simple Storage
Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend
Operational
WebHelpDesk
Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network
Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS
Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv
Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure
Operational
UTORbackup/UTORrecover
Operational
Virtual Server Service
Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth
Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Under Maintenance
Library Operational
MS Forms
Operational
REDCap
Under Maintenance
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks
Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration
Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – Polycom Devices
Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal
Operational
Rogers Direct e-Ordering Portal
Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
TechSmith Snagit
Operational
OCCS Operational
Other Operational
Zoom Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS
Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UTORGrouper Maintenance Oct 4, 2023 17:00-20:30 EDT
We will be carrying out maintenance of the UTORGrouper service. This upgrade of the application will help to ensure currency, improve performance, and better position the service to provision to University services going forward.
Posted on Sep 22, 2023 - 10:22 EDT
Past Incidents
Sep 27, 2023

Unresolved incident: REDCap scheduled maintenance.

Sep 26, 2023
JIRA scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:01 EDT
Scheduled - JIRA (https://jira.easi.utoronto.ca) will be taken offline Tuesday, September 26, from 5:00 PM to 7:00 PM for system maintenance.
Sep 20, 09:35 EDT
UTMail+ Provisioning Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 EDT
Scheduled - We will be performing scheduled maintenance on the UTMail+ provisioning service during this time.
Sep 25, 16:55 EDT
Sep 25, 2023

Unresolved incident: Microsoft Teams Meetings integration within Quercus currently unavailable.

Sep 24, 2023

Unresolved incident: TeamUp! Degraded Service.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
ADQA DNS Resolution issues
Resolved - ADQA DNS issue has been resolved.
Sep 22, 16:18 EDT
Investigating - There was a temporary issue with AD-QA DNS resolvers between 12pm and 1pm. The issue has now been resolved. Please contact Information Security if you continue to experience issues.
Sep 22, 13:53 EDT
Sep 21, 2023
REDCap scheduled maintenance
Completed - The REDCap maintenance has been completed.
Sep 21, 13:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:31 EDT
Scheduled - The University's REDCap system will undergo scheduled maintenance starting at 10:30 a.m. on Thursday, September 21. The application is intended to be accessible during maintenance. While no downtime is anticipated, we ask that users report any access issues during this period to redcap@utoronto.ca.
Sep 21, 09:43 EDT
Sep 20, 2023
Enterprise AD Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:30 EDT
Scheduled - Information Security has scheduled maintenance on AD FS Wednesday, September 20th, 2023 starting from 4:30pm to 5:00pm.

No service impact is expected.
Aug 29, 11:49 EDT
Sep 19, 2023
Confluence & JIRA scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:00 EDT
Scheduled - Confluence (https://wiki.easi.utoronto.ca) and JIRA (https://jira.easi.utoronto.ca) will be taken offline Tuesday, September 19, from 5:00 PM to 7:00 PM for monthly system maintenance.
Sep 12, 14:49 EDT
Sep 18, 2023
UTM ServiceNow issue
Resolved - The UTM ServiceNow issue has been resolved. Thank you for your patience.
Sep 18, 14:30 EDT
Investigating - UTM ServiceNow has an email outage. No emails are being received or sent by the system. We are aware of the problem and are working on it.
Sep 18, 13:19 EDT
EVE scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 EDT
Scheduled - Please be advised there will be scheduled maintenance on the EVE (eve.utoronto.ca) system on 18th September, 2023 from 11:00am to noon.

No service interruption is expected during this maintenance period.
Sep 12, 15:00 EDT
OCCS issue
Resolved - The OCCS publishing issue has now been resolved. Thank you for your patience.
Sep 18, 09:34 EDT
Investigating - We've been having some issues with certain courses not publishing recorded videos to the Quercus student app. We're working on fixing the issue.
Sep 12, 08:22 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
EASI sites not available
Resolved - The issue with the EASI sites has now been resolved. We thank you for your patience.
Sep 14, 15:00 EDT
Update - A number of other sites are affected, including:
- https://help.acorn.utoronto.ca/
- https://easi.its.utoronto.ca/
- cris.utoronto.ca and also other divisional sites like governingcouncil.utoronto.ca
Sep 14, 13:51 EDT
Update - The https://easi.its.utoronto.ca/ sites are down including ESS, ROSI, MyReseach, uTIME plus informational sites are not reachable. Staff are working to restore service.
Sep 14, 13:40 EDT
Investigating - We are investigating reports of some users not being able to access the uTIME(Kronos) service.
We will provide updates as they become available.
Sep 14, 13:14 EDT
JupyterHub Issue
Resolved - The JupyterHub issue has been resolved. Thank you for your patience.
Sep 14, 10:30 EDT
Investigating - We are currently having an issue with the JupyterHub service affecting both https://jupyter.utoronto.ca and https://r.datatools.utoronto.ca . Users are receiving authorization errors and are unable to access the service. We have contacted our service partner to get service restored as soon as possible.
Sep 14, 09:27 EDT
Sep 13, 2023
REDCap scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 EDT
Scheduled - The University's REDCap system will undergo scheduled maintenance for several hours starting at 10 a.m. on Wednesday, September 13. The application is intended to be accessible during maintenance. While no downtime is anticipated, we ask that users report any access issues during this period to redcap@utoronto.ca.
Sep 8, 10:15 EDT
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