In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Ramsay Wright building (Bldg. #072) on Tuesday August 11, 2020 from 5:00 a.m. to 07:00 a.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Investigating - We have received reports of some users experiencing issues checking their VoiceMail. The vendor is aware and is working on a resolution right now. If you are not able to access your VM, please contact support at voipsupport@utoronto.ca.
Aug 10, 17:01 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
UTSend ? Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Under Maintenance
Electrical Scheduled Maintenance Under Maintenance
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
UTORMFA Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Degraded Performance
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Degraded Performance
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Alibaba CEN - Beijing Operational
Alibaba CEN - Shanghai Operational
Alibaba CEN - Shenzhen Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap ? Operational
MS Forms ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UofT Facilities & Services has scheduled electrical maintenance at the Rotman Centre for Management Building (Bldg. #134) on Thursday August 13, 2020 from 3:00 a.m. to 5:00 a.m.

Impact:
Elevator 1,2

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Aug 7, 15:54 EDT
UofT Facilities & Services has scheduled electrical maintenance at the Ramsay Wright building (Bldg. #072) on Thursday August 13, 2020 from 7:00 a.m. to 09:00 a.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Aug 7, 15:49 EDT
Past Incidents
Aug 11, 2020
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Sidney Smith Building (Bldg. #033) on Tuesday August 11, 2020 from 3:00 a.m. to 05:00 a.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Aug 6, 10:26 EDT
Aug 10, 2020
Completed - The scheduled maintenance has been completed.
Aug 10, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:00 EDT
Scheduled - ITS staff is going to conduct UTORid account workflow load testing Monday August 10, 2020 from 9:00 am to 11:00 am. We do not expect any noticeable degradation of service to the UTORauth administrative interface or UTORid self-serve web interface.
Aug 7, 10:02 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Fisher Rare Books Library (Bldg #006B) on Monday August 10, 2020 from 8:00 a.m. to 10:00 a.m.

All elevators in the building will be impacted
Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 31, 11:08 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Robarts Library (Bldg #006) on Monday August 10, 2020 from 4:00 a.m. to 8:00 a.m.

All elevators in the building will be impacted
Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 31, 10:44 EDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Mining building (Bldg. #007) and Haultain building (Bldg. #024) on Saturday August 8, 2020 from 7:30 a.m. to 8:30 p.m.

This is a complete building shutdown. All receptacles, lights, mechanical systems, and other ancillary devices in the building will be without power for the duration of the outage. Only emergency lighting and circuits will be with power for the duration of the shutdown.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 29, 12:53 EDT
Completed - The scheduled maintenance has been completed.
Aug 8, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at North Borden (Bldg. #061A), South Borden (Bldg. #061) and Faculty Club Building (Bldg. #075) on Saturday August 8, 2020 from 6:00 a.m. to 8:00 p.m.

This is a complete building shutdown.
All receptacles, lights, heaters, and other ancillary devices in the building will not be operating during the maintenance.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 29, 11:05 EDT
Completed - The scheduled maintenance has been completed.
Aug 8, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Rosebrugh building (Bldg. #020) on Saturday August 8, 2020 from 7:00 a.m. to 7:00 p.m.

This is a complete building shutdown. All receptacles, lights, mechanical systems, and other ancillary devices in the building will be without power for the duration of the outage. Only emergency lighting and circuits will be with power for the duration of the shutdown.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 29, 16:18 EDT
Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Bissell Library (Bldg #006A) on Friday August 7, 2020 from 6:00 a.m. to 8:00 a.m.

All elevators in the building will be impacted
Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 29, 10:50 EDT
Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Clara Benson Building (Bldg. #068) on Thursday August 6, 2020 From 7:00 a.m. to 11:00 a.m.

The following areas will be affected:
Upper and lower gym supply and return fans
Corrective Exercise Room return fan

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Aug 4, 16:18 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:01 EDT
Scheduled - Blackboard will be performing scheduled maintenance for Collaborate Ultra on Thursday, August 6, 2020 from midnight EDT to 6:00 AM EDT. Users will experience intermittent availability during the maintenance window.
Jul 21, 17:08 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT
Scheduled - There will be scheduled maintenance on the EAD LDAPS (ldaps.ad.utoronto.ca) on Thursday August 6, 2020, between 5:00am and 5:30am.
During this maintenance, there is expected to be a one to two minute window where registered applications may not be able to authenticate new sessions.

Components affected:
Weblogin
UTSend, UTBI Cognos, SIS user database access, TechSmith
UTSC podiums
Aug 4, 16:16 EDT
Completed - The scheduled maintenance has been completed.
Aug 6, 01:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 01:00 EDT
Scheduled - The LME service provider will be performing maintenance on the SCORM App on August 6th, 2020 starting at 1:00 AM EDT which is expected to last up to 15 minutes. Users may be unable to access or create SCORM content for the duration of the maintenance.
Jul 29, 09:47 EDT
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Earth Sciences Building (Bldg. #062) on August 5, 2020 from 9:00 a.m. to 5:00 p.m

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 27, 16:38 EDT
Aug 4, 2020
Resolved - Self-Service Password Reset is now available.
We apologize for the inconvenience and thank you for your patience.
Aug 4, 09:39 EDT
Investigating - We has received reports of service interruption affecting Self Service Password Reset and It is currently being investigated.
Further updates will be provided as they become available.
Aug 4, 09:38 EDT
Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 03:30 EDT
Scheduled - The service provider will be performing scheduled maintenance for Quercus on Monday, August 3, 2020 from 3:30 AM EDT to 4:00 AM EDT. Quercus will be unavailable for approximately 15 minutes while the event is underway.
Jul 10, 16:49 EDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 11:00 EDT
Scheduled - Scheduled Maintenance will be performed on the Turnitin service between 11:00 a.m. and 5:00 p.m. on Saturday, August 1st. 2020. The service will be unavailable for the duration of the maintenance window.
Jul 2, 13:00 EDT
Jul 31, 2020
Resolved - The UTORlist is now operational.
We apologize for any inconvenience caused.
Jul 31, 12:58 EDT
Investigating - We are investigating reports of some users having issues accessing UTORlist.
Technical staff are investigating the issue. We will provide more updates as they become available.
Jul 31, 11:38 EDT
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Clara Benson Building (Bldg. #068) on Thursday July 30, 2020 from 6:00 a.m. to 3:00 p.m.

The following areas will be affected:
Rooms 302, 314-320, 326-335
All receptacles, lights, heaters, and other ancillary devices in these areas will not be operating during the shutdown.

Occupants are advised to ensure that all affected equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 27, 09:30 EDT
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 17:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:01 EDT
Scheduled - Please note that there will be scheduled maintenance on the IdPz service between 5:00 PM and 5:15 PM, Today July 29, 2020.
No service impact is expected during the maintenance period.
Jul 29, 10:06 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Clara Benson Building (Bldg. #068) on Wednesday July 29, 2020 from 6:00 a.m. to 3:00 p.m.

The following areas will be affected:
Upper Gym Lighting
All receptacles, lights, heaters, and other ancillary devices

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 27, 09:18 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 09:01 EDT
Scheduled - ITS staff is going to conduct UTORid account workflow load testing tomorrow July 29th 9-11 am. We do not expect any noticeable degradation of service to the UTORauth administrative interface or UTORid self-serve web interface.
Jul 28, 15:19 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 15:33 EDT
Scheduled - Scheduled Maintenance will be performed on the Phonebook/Directory service starting at 8:00a.m. on Wednesday 29th, 2020. Users will experience intermittent availability during the maintenance window.
Jul 28, 15:01 EDT
Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:01 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Jackman Faculty of Law Building (Bldg. #040) on July 28, 2020 from 7:00 a.m. to 5:00 p.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Jul 22, 12:48 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 15:00 EDT
Scheduled - There will be scheduled maintenance on the Alibaba CEN service for Shanghai and Shenzhen regions on July 28, 2020 from 3:00pm to 4:00pm. This will affect users connecting to the Alibaba CEN in Shanghai and Shenzhen regions during the maintenance window.
Jul 27, 11:50 EDT
Resolved - The fibre issue with the Aptum link to UTSC has been resolved.
We apologize for the inconvenience caused.
Jul 28, 14:35 EDT
Identified - The Aptum link to UTSC is down due to a fibre cut. The vendor crew is on-site working to restore service.
The network failed-over to the redundant link. We will provide updates as more information comes available.
Jul 28, 09:18 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 11:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the IdPz service between 11:00 AM and 12:00 PM, Tuesday, July 28, 2020.
During the maintenance, we will be changing the HAProxy profile of IdPz to load balance mode. We will also be turning off UTORMFA for Acorn, users will not be asked for UTORMFA when log in to Acorn.
No service impact is expected during the maintenance period.
Jul 27, 11:18 EDT