Identified - The Support team continues to work with the vendor to restore services.
Apr 16, 09:00 EDT
Monitoring - The issue has been identified and Microsoft has implemented a fix. We will continue to monitor this issue.
Feb 24, 09:00 EST
Update - The Support team continue to work with the vendor to restore services for all affected clients.
We thank you for your patience.
Feb 8, 10:00 EST
Investigating - UTMail+ users may have problems installing approved Office Add-ins at this time (e.g. FindTime). We are working with Microsoft on this problem and will provide updates as more information becomes available.
Jan 29, 16:15 EST

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
UTSend ? Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
UTORMFA Operational
Information Security Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap ? Operational
MS Forms ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
BroadConnect Voicemail Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Alibaba CEN - Beijing Operational
Alibaba CEN - Shanghai Operational
Alibaba CEN - Shenzhen Operational
Alibaba CEN - Chengdu Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UofT Facilities & Services has scheduled electrical maintenance at the Bahen Centre for Information Technology Building (Bldg. #080) on Tuesday, April 20, 2021 from 6:00 a.m. to 7:30 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Apr 16, 17:08 EDT
UofT Facilities & Services has scheduled electrical maintenance at the Ramsay Wright Building (Bldg. #072) on Tuesday April 20, 2021 from 7:00AM to 9:00AM.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Apr 16, 17:00 EDT
Degree Explorer maintenance Apr 20, 08:30-09:30 EDT
Please note that there will be scheduled maintenance on Degree Explorer applications from 8:30 a.m. to 9:30 a.m. Tuesday April 20, 2021.

The following URLs will be unavailable during the maintenance period:
https://degreeexplorer.utoronto.ca/
https://admin.degreeexplorer.utoronto.ca/
Posted on Apr 15, 11:34 EDT
Confluence and JIRA maintenance Apr 20, 17:00-19:00 EDT
Confluence and JIRA will be taken offline Tuesday, April 20, 2021 from 5:00 PM to 7:00 PM for monthly system maintenance.
Posted on Apr 15, 14:07 EDT
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Unresolved incident: Cannot install UTMail+ Office Add-ins.

Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the Shibboleth IdPz (WebLogin service) between 4:30 PM and 5:00 PM, April 15, 2021. During the maintenance, we will be making a change in the HAProxy profile for IdPz to switch the active IdPz node from login5 to login10. No service impact is expected during the maintenance period.
Apr 13, 18:47 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Earth Sciences Building (Bldg. #062) on Thursday April 15, 2021 from 7:00AM to 11:00AM.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 12, 09:16 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the McLennan Physics Building (Bldg. #078) on Thursday April 15, 2021 from 8:00AM to 9:00AM.

Impact of the shutdown:
Room 91

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 14, 17:28 EDT
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Earth Sciences Building (Bldg. #062) on Wednesday April 14, 2021 from 7:00AM to 9:00AM.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 13, 17:24 EDT
Resolved - Power was restored at 07:15pm last night. Network services have been restored.
Apr 14, 07:52 EDT
Investigating - There are network interruptions at Factor-Inwentash Faculty of Social Work, University of Toronto Schools, 720 Spadina and 655 Spadina locations due to power outage.
We will provide more updates as they become available.
Apr 13, 16:52 EDT
Completed - The scheduled maintenance has been completed.
Apr 14, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Sandford Fleming Building (Bldg #009) on Wednesday, April 14, 2021 from 6:00 a.m. to 7:45 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 12, 09:47 EDT
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Sidney Smith Building (Bldg. #033) on Tuesday, April 13, 2021 from 7:30 a.m. to 8:30 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 9, 16:43 EDT
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Astronomy and Astrophysics Building (Bldg. #036) from Friday April 9, 2021 at 7:00AM to Monday April 12, 2021 at 7:00AM.

This is a complete building shutdown. Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 6, 16:26 EDT
Completed - The scheduled maintenance has been completed.
Apr 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Mechanical Engineering Building (Bldg. #022) from Saturday April 10, 2021 at 8:00AM to Sunday April 11, 2021 at 11:59PM.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 7, 16:41 EDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:00 EDT
Scheduled - Scheduled maintenance will be performed on the Quercus SCORM application on April 10th, 2021 starting at 2:00 AM EDT. The maintenance is expected to last up to 1 hour and users may be unable to access SCORM objects for between 25 and 45 minutes during this maintenance event.
Apr 4, 11:19 EDT
Apr 9, 2021
Completed - The scheduled maintenance has been completed.
Apr 9, 12:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:00 EDT
Scheduled - We are undergoing a scheduled maintenace on the UTSC WAN link. No service impact is expected during the maintenance period.
Apr 9, 11:53 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 EDT
Scheduled - There will be emergency wireless network maintenance on Friday April 9, 2021 between 6:00am and 7:00am.
During this maintenance window, users will experience a 15-minute service interruption at the following locations:

250 College
Alumni Hall
Anthropology Building
Carr Hall
Elmsley Hall
Fields Institute
Kelly Library
Odette
Pratt Library
Sorbara Residence
St Mike’s Residence houses
Apr 8, 17:11 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Dentistry Building (Bldg. #065) on Friday, April 9, 2021 from 6:30AM to 7:00AM.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 7, 16:35 EDT
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the Shibboleth IdPz (WebLogin service) between 4:30 PM and 5:00 PM, Today, April 8, 2021.
During the maintenance we will be making a change in the HAProxy profile for IdPz to increase the traffic load on login5 (IdPv4 server) from 50% to 100%. No service impact is expected during the maintenance period.
Apr 8, 11:24 EDT
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Faculty of Law Building (Bldg. #040) on Thursday, April 08, 2021 from 6:00 a.m. to 7:00 a.m.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Apr 5, 13:57 EDT
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 02:01 EDT
Scheduled - Blackboard will be performing scheduled maintenance for Collaborate Ultra on Thursday, April 8, 2021 from 2:00 AM to 6:00 AM EST. Users will experience intermittent availability throughout the maintenance window.
Mar 29, 12:41 EDT
Apr 7, 2021
Resolved - OISE services have been restored. Please contact oise.help@utoronto.ca if you are aware of any residual service issues.
Apr 7, 08:26 EDT
Update - The OISE IT team continues with the recover and restore activities that are expected to go through the week. PeppeR is now available but other services remain unavailable at this time, including the OISE home page.
Apr 6, 13:05 EDT
Update - Power to OISE restored at noon Sunday. Network (wireless and wired) is currently available for those onsite. Computer lab open to community is functioning. OISE IT team continues with the service restoration for PeppeR, OISE websites and applications used by OISE community.
Apr 5, 07:12 EDT
Update - Due to unforeseen circumstances during the initial electrical shutdown at OISE on Friday April 2nd, another shutdown is required.
This shutdown affects all services hosted in the OISE data centre, including the OISE home page and services such as PeppeR.
Power is expected to be restored at around 2pm on Sunday April 4th, although this is only an estimate.
Once the power is restored, full service restoration could take several hours.
Apr 3, 14:35 EDT
Identified - The PeppeR Collaborative Workspace is currently unavailable due to the electrical shutdown at OISE, where PeppeR is hosted. The shutdown is expected to be last until 6:00 pm on Friday, April 2, 2021.
Apr 2, 13:38 EDT
Apr 6, 2021
Resolved - There was an unexpected interruption to the Edge firewall that briefly impacted the internet connectivity between 5:00 PM and 5:04 PM. The issue was resolved and root cause fully understood.

We apologize for the inconvenience.
Apr 6, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 6, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:31 EDT
Scheduled - Please note that there will be scheduled maintenance on the Shibboleth IdPz between 1:30 PM and 2:30 PM, Tuesday April 6, 2021.
During the maintenance, we will be placing login5 server (Shibboleth IdP v4) back to production IdPz pool with 50% traffic load. No service impact is expected during the maintenance period.
Apr 1, 12:08 EDT
Apr 5, 2021
Resolved - Wireless network service has been restored.
We apologize for the inconvenience caused.
Apr 5, 11:54 EDT
Update - Users at the following buildings may also be affected by the wireless network outage:

263 McCaul,
Convocation Hall,
David Naylor Building,
Health Sciences Building,
Mechanical Engineering Building,
Medical Sciences Auditorium,
Mining Building,
Pharmacy Building,
Regis College,
Rosebrugh Building,
Wallberg Building
Apr 5, 10:56 EDT
Investigating - Please note that ITS has received reports of service interruption affecting the Wireless network at Pharmacy building. IT staff are working towards resolving the issue.
Apr 5, 10:13 EDT
Resolved - Alibaba CEN service for Shanghai region is now operational.
We apologize for the inconvenience and thank you for your patience.
Apr 5, 10:01 EDT
Investigating - Please note that ITS has received reports of potential service interruption affecting the Shanghai region of the Alibaba CEN service. We are investigating the reports.

Updates will be posted as they become available.
Apr 5, 09:08 EDT
Completed - The scheduled maintenance has been completed.
Apr 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 07:01 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Gage Building (Bldg. #082) on Monday April 5, 2021 from 7:00AM to 8:00AM

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Mar 31, 16:07 EDT
Completed - The scheduled maintenance has been completed.
Apr 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 05:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Morrison Hall (Bldg. #101) on Monday April 5, 2021 from 5:00AM to 6:00AM.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Mar 31, 16:10 EDT