Investigating - The sectigo old SHA-1 AddTrust External CA Root expired on May 30 2020. The new cross-certificates has been provided since April 30. We do not anticipate any user impact, however if you are experiencing any issues with sectigo certificate, please contact security.admin@utoronto.ca for assistance.

For more information, please visit:
https://isea.utoronto.ca/advisory-sectigo-addtrust-certificate-expiry/
Jun 1, 07:09 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
UTSend ? Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap ? Operational
MS Forms ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UofT Facilities & Services has scheduled electrical maintenance at Varsity Centre Building (Bldg. #030A - 275 Bloor St. West) on Tuesday June 2, 2020 from 7:00 a.m. to 11:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on May 29, 17:05 EDT
UofT Facilities & Services has scheduled electrical maintenance at McLennan Physics Building (#078) and Linac Labs (079A) on Saturday June 6, 2020 from 6:00 a.m. to 4:00 p.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on May 19, 13:13 EDT
Past Incidents
Jun 1, 2020
Completed - The scheduled maintenance has been completed.
Jun 1, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 10:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at 21 Sussex Court (Bldg. #077) on Monday June 1, 2020 from 10:00 a.m. to 11:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 28, 14:24 EDT
Completed - The scheduled maintenance has been completed.
Jun 1, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Rosebrugh building (Bldg. #020) on Monday June 1, 2020 from 7:00 a.m. to 11:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 28, 14:18 EDT
May 31, 2020

No incidents reported.

May 30, 2020
Completed - The scheduled maintenance has been completed.
May 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 06:00 EDT
Scheduled - Please note that ROSI and the following associated systems will be unavailable on Saturday, May 30, 2020 from 6 :00 a.m. to 8:00 a.m. for system maintenance. If you notice an interruption in any of these systems after 8:00 a.m. on Saturday, please contact the Enterprise Service Centre at https://uoft.me/esc

Affected Applications:
ACORN (and ACORN based applications like Timetable Builder)
Course Information System
Degree Explorer (student and admin)
eMarks
Exam Invigilation
MyRes (admin)
OUAC Parser
Rocketshuttle and ODBC access
ROSI
ROSI Express
ROSI Express Web Services (RXPREST)
ROSI Web Services (ROSI-WS)
Safety Abroad
Student Records Web Services
Varsity Blues Registration System (VBRS)
May 29, 12:23 EDT
May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 17:00 EDT
Scheduled - During this maintenance window we will be making changes to "Dial-in Audio Conferencing" license assignments in O365 to extend the availability of the feature beyond May 31st.
May 29, 16:03 EDT
May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 17:01 EDT
Scheduled - There will be scheduled maintenance on the Admin Sysstem VPN and the UTORvpn on May 28, 2020, from 5:00pm to 6:00pm. No interruption in service is anticipated during the maintenance period.
May 28, 08:34 EDT
Completed - The scheduled maintenance has been completed.
May 28, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 13:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the IdPz service between 1:30 PM and 2:30 PM, Thursday, May 28, 2020.
No service impact is expected during the maintenance period.
May 27, 12:18 EDT
Completed - The scheduled maintenance has been completed.
May 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at 45 St. George St (Physical Geography) (Bldg. #027) on Thursday May 28, 2020 from 8:00 a.m. to 9:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 27, 07:41 EDT
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Family and Community Medicine Building (Bldg. #156) on Thursday May 28, 2020 from 7:00 a.m. to 8 :00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 27, 14:56 EDT
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Health and Wellbeing Building located at 263 McCaul Street on Thursday May 28, 2020 from 7:00 a.m. to 8 :00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 27, 07:34 EDT
Completed - The scheduled maintenance has been completed.
May 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at 21 Sussex Court (Bldg. #077) on Thursday May 28, 2020 from 6:00 a.m. to 7:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 27, 07:38 EDT
May 27, 2020
Resolved - This incident has been resolved.
May 27, 20:36 EDT
Update - There appear to be several distinct and separate issues that are being reported, most of which are not directly related to Duo Multi-factor authentication and most of which are resolved by logging in and reconnecting to Office 365.
We are currently investigating users external to UTMail+ that are encountering problems accessing shared resources in Sharepoint. Further updates regarding this incident will be posted to the system status https://www.systemstatus.utoronto.ca/.
May 26, 14:18 EDT
Identified - If you are in the middle of a Teams Video Meeting, and experience a pause due to this issue, or any other network issue, you may be prompted to rejoin, which you can do with a button in the top right corner of Teams app. If that doesn't solve the problem, then please restart your Teams app / re-authenticate. Thank you.
May 26, 09:00 EDT
Investigating - Good morning. We have received a number of reports of people having some difficulty accessing O365 email and Teams. We are aware that there were some changes in the Microsoft authentication process over the past week. If you experience difficulty connecting, please re-authenticate (log back in) to your applications and that should resolve the problem.
May 26, 08:53 EDT
Completed - The scheduled maintenance has been completed.
May 27, 20:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 EDT
Scheduled - Scheduled Maintenance Office 365 – 8:00pm Wednesday, May, 27, 2020 –

Modifications to Office 365 integration with DUO Multi-factor authentication will take place today at 8:00pm. This change should resolve the problem encountered by users external to UTMail+ accessing shared resources in Sharepoint and improve any connectivity issues experienced by users.

If there are any questions or issues with access to Office 365 after 8:00pm today, please contact your campus Help Desk:

St. George Campus
http://help.ic.utoronto.ca/

University of Toronto Mississauga
http://www.utm.utoronto.ca/iits/

University of Toronto Scarborough
http://www.utsc.utoronto.ca/iits/

Sincerely,
ITS
May 27, 13:38 EDT
Completed - The scheduled maintenance has been completed.
May 27, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 EDT
Scheduled - Routine infrastructure maintenance is scheduled for the institutional REDCap service on Wednesday, May 27th between 10:00 a.m. and noon. The system will be unavailable for the duration of the maintenance. Please contact redcap@utoronto.ca with any questions.
May 20, 16:15 EDT
Completed - Maintenance was cancelled. No new date has been scheduled.
May 27, 09:43 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at 4 Bancroft (Bldg. #057) on Thursday May 28, 2020 from 7:00 a.m. to 8:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 27, 08:04 EDT
May 26, 2020
May 25, 2020
Postmortem - Read details
May 25, 21:17 EDT
Completed - The scheduled maintenance has been completed.
May 25, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:01 EDT
Scheduled - During this maintenance window we will be inserting UTORMFA into the authentication flow for UTMail+
Note that the authentication experience will only change for UTORMFA early adopters.

For more information regarding the UTORMFA project please visit: https://isea.utoronto.ca/services/utormfa/

If there are any questions or issues with access to Office 365 after Monday, May 25th, please contact your campus Help Desk:

St. George Campus
http://help.ic.utoronto.ca/

University of Toronto Mississauga
http://www.utm.utoronto.ca/iits/

University of Toronto Scarborough
http://www.utsc.utoronto.ca/iits/
May 25, 14:29 EDT
May 24, 2020

No incidents reported.

May 23, 2020
Completed - The scheduled maintenance has been completed.
May 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 EDT
Scheduled - Please be aware that on May 23, 2020 between 12:00 am and 6:00 am. Aptum ISP will conduct a scheduled network maintenance on the link to UTM. No network interruption is expected as redundant systems are in place.
May 20, 12:03 EDT
May 22, 2020
Resolved - The issue with Pepper was identified and resolved by the supplier. All functionality should be operational. If you experience any further issues, please contact your local Educational Technology team . Thank you.
May 22, 12:18 EDT
Investigating - Users trying to access the Pepper learning tool via Quercus are currently experiencing a "503 Service Unavailable" error. The vendor has been notified and we will post an update as soon as we can. Thank you for your patience.
May 22, 08:27 EDT
May 21, 2020

No incidents reported.

May 20, 2020
Resolved - Power has been restored.
We apologize for the inconvenience and thank you for your patience.
May 20, 15:01 EDT
Update - There are network interruptions at Sidney Smith, Convocation hall, Simcoe hall and Knox college due to power outage.
We will provide more updates as they become available.
May 20, 13:33 EDT
Investigating - We have received reports of network issues at Sidney Smith due to power outage.
We will provide more updates as they become available.
May 20, 13:05 EDT
Completed - The scheduled maintenance has been completed.
May 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Galbraith Building (#070) on Wednesday May 20, 2020 from 6:00 a.m. to 10:00 a.m.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
May 19, 12:30 EDT
May 19, 2020
Completed - The scheduled maintenance has been completed.
May 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:01 EDT
Scheduled - Confluence and JIRA will be taken offline Tuesday, May 19, 2020 from 5:00 PM to 7:00 PM for monthly system maintenance.
May 15, 15:22 EDT
May 18, 2020

No incidents reported.