Update - The Product Group has informed us that the Global Fix is on track and still rolling out to all tenants.
This update is part of ongoing efforts to ensure a complete resolution of the issue and to restore full functionality for all affected users and teams.

Microsoft is closely monitoring the deployment to ensure a smooth and effective rollout.
As the update progresses through its final stages, we appreciate your continued patience and understanding.

Feb 08, 2024 - 13:18 EST
Update - As part of ongoing efforts to mitigate the current issues, Microsoft Product Group working on fixing reported Teams Shifts affected.

Unfortunately, the initial deployment of Tenant wide fix was rolled back due to an incident involving another Graph Partner.
A new deployment started Thursday night, and if everything progresses as expected, it should reach 100% of the tenants by approximately February 7th.

Jan 29, 2024 - 11:49 EST
Update - The MS product team informed us that the deployment of the fix is progressing more slowly than initially anticipated. The team is actively engaging with the Graph team to expedite the process and ensure a thorough resolution.
Jan 25, 2024 - 14:01 EST
Update - The Microsoft Product Group anticipates that the deployment will be fully completed tonight.
They are closely monitoring the rollout to ensure a smooth and effective resolution.

Jan 23, 2024 - 08:03 EST
Update - This tenant-wide fix began rolling out on January 10th, with an expected completion date for full deployment by January 20th.
This resolution should address the challenges with adding group members to Shifts.

Jan 15, 2024 - 07:57 EST
Identified - We have received confirmation from Microsoft that a fix will be deployed as part of their current release cycle, which is scheduled for this week. We are awaiting the exact timelines for the full rollout and will share these details as soon as they are confirmed.
Jan 10, 2024 - 13:11 EST
Update - Microsoft is actively working to resolve this issue and is targeting a fix for deployment starting on January 9.
Jan 05, 2024 - 08:00 EST
Investigating - We received reports of users having issue with Shifts on Microsoft Teams. Some users are encountering issues with schedules and managing team members. We are actively investigating this issue with Microsoft and will provide updates as we know more.
Dec 13, 2023 - 12:38 EST

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
REDCap scheduled maintenance Feb 28, 2024 10:00-13:00 EST
Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10:00am and 1:00pm on Wednesday, February 28 in order to complete necessary application updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. Please contact redcap@utoronto.ca with any questions.
Posted on Feb 20, 2024 - 13:28 EST
AMS and systems planned outages Mar 9, 2024 08:00-11:00 EST
Please note that the systems below will be unavailable on Saturday, March 9 from 8:00 am to 11:00 am and Saturday, March 16 from 5:00 am to 12:00 pm due to system maintenance:

- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Project Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- Employees@UofT
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE

Posted on Feb 27, 2024 - 08:05 EST
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Resolved - This incident has been resolved.
Feb 26, 18:42 EST
Investigating - We are receiving reports of AdminVPN interruptions. Information Security is investigating.
Feb 26, 16:23 EST
Completed - The scheduled maintenance has been completed.
Feb 26, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 EST
Scheduled - Information Security has scheduled maintenance on the Active Directory Federation Services load balancer, February 26, 2024 at 5:00pm. No service impact is expected.
Feb 23, 11:32 EST
Completed - The scheduled maintenance has been completed.
Feb 26, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 15:30 EST
Scheduled - Please note that the CL2 systems (c2learn.ca & admin.c2learn.ca) will be unavailable on Monday February 26th 3:30pm to 5:00pm due to scheduled maintenance.
Feb 23, 11:27 EST
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 10:25 EST
Update - We are continuing to monitor for any further issues.
Feb 8, 17:22 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 18:08 EST
Investigating - We continue to investigate reports of users not being able to access the adminVPN service.
We apologize for the inconvenience.

Feb 5, 14:58 EST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 11:56 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 10:00 EST
Scheduled - The University's LAMP website hosting service will undergo scheduled maintenance on Wednesday, February 21st from 10 a.m. to 1 p.m. Websites hosted on this service may not be available at times during the upgrade window. Please contact webservices@utoronto.ca with any additional questions.
Feb 13, 14:43 EST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - speedtest.utoronto.ca is now available. Thank you for your patience.
Feb 16, 08:36 EST
Identified - speedtest.utoronto.ca is temporarily unavailable. We are currently working with the vendor to restore the service. In the meantime, the UofT speedtest server remains accessible via www.speedtest.net by selecting 'University of Toronto".
Feb 15, 14:11 EST
Feb 15, 2024
Resolved - The SSPR issue has been resolved. Thank you for your patience.
Feb 15, 09:06 EST
Monitoring - A fix has been implemented and we are monitoring the results
Feb 7, 07:51 EST
Investigating - We’re investigating reports of a service outage with SSPR. Account recovery using email recovery is currently unavailable. Technical staff are investigating the issue.
Feb 5, 15:37 EST
Feb 14, 2024
Resolved - The network engineering team investigated the issue and found congestion at ORION/ Hurricane Electric interface. To correct the problem, the networking team adjusted the routing configuration so that this interface became less preferable for inbound UofT traffic. The excess load was rerouted to other ISPs with more bandwidth.
Feb 14, 10:45 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 08:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:45 EST
Scheduled - We will be performing an emergency maintenance on the SL.ASA to failover from the active to standby unit on February 14, 2024 at 0745h. There is no expected outage, however, there is a potential impact to all networks which subscribe to the Virtual Firewall Service.
Feb 13, 15:10 EST