All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap Operational
MS Forms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020
Completed - The scheduled maintenance has been completed.
Jan 20, 09:04 EST
Update - Information Security and Network Operations staff will remove the proof-of-concept firewall from the University’s Internet connection on Monday, Jan. 20 starting at 7 AM with completion by 7:30.
Momentary interruption of network connectivity may occur.
Jan 17, 13:05 EST
Update - We received a few calls regarding network performance. Tech support are working with the vendor and continue to monitor the situation.
Jan 9, 07:41 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:00 EST
Scheduled - Information Security will begin online testing of an Internet perimeter firewall tomorrow morning (Jan. 9) at 7:00 AM.
The testing period extends to Jan. 17, 5:00 PM. There is no expected loss of connectivity or performance degradation during the test period.
Jan 8, 15:09 EST
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Completed - The scheduled maintenance has been completed.
Jan 17, 08:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:12 EST
Scheduled - There will be scheduled wireless network maintenance on January 17, 2020 from 7:00am till 8:00am. During this maintenance window, users will experience service interruptions at the following locations:
- 370 Huron Street
- Astronomy & Astrophysics Building
- Clara Benson Building
- Faculty Club
- Gerstein Science Information Centre in the Sigmund Samuel Library Bldg
- J. Robert S. Prichard Alumni House
- Knox College (Partial)
- Myhal Centre for Engineering Innovation and Entrepreneurship
- Ramsay Wright Laboratories
- Simcoe Hall
- Earth Sciences Centre
- Graduate House
- School of Continuing Studies
- Warren Stevens Building
- Wetmore Hall-New College
- Wilson Hall-New College
Jan 17, 07:10 EST
Jan 16, 2020
Resolved - Wireless network issue has been resolved and full service restored.
We apologize for the inconvenience caused.
Jan 16, 13:49 EST
Identified - Service disruption to the wireless network has been reported due to a hardware failure. The replacement hardware is expected on January 16th, 2020.
Due to the increased load on the other controllers, the clients may experience connection issues in the following buildings.

- 370 Huron Street
- Astronomy & Astrophysics Building
- Bancroft Building
- Clara Benson Building
- Early Learning Centre
- Earth Sciences Centre
- Faculty Club
- Gerstein Science Information Centre in the Sigmund Samuel Library Bldg
- Graduate House
- J. Robert S. Prichard Alumni House
- Knox College (Partial)
- McLennan Physical Laboratories
- Myhal Centre for Engineering Innovation and Entrepreneurship
- Ramsay Wright Laboratories
- Robarts Library Building
- School of Continuing Studies
- Simcoe Hall
- Sidney Smith Hall
- Warren Stevens Building
- Wetmore Hall-New College
- Wilson Hall-New College
Jan 16, 07:22 EST
Resolved - Wireless network services have been restored to the buildings listed below.
Apologize for the inconvenience caused.
Jan 16, 07:19 EST
Identified - Wireless network services have been restored to all buildings, except for Early Learning Center.
Tech support staff continue to work towards full resolution.
Jan 15, 08:54 EST
Investigating - Service disruption to the wireless network has been reported, starting at 8:00am. Tech support are working hard to restore service.
Users in the following buildings were affected:
- 370 Huron Street
- Astronomy & Astrophysics Building
- Bancroft Building
- Clara Benson Building
- Early Learning Centre
- Faculty Club
- Gerstein Science Information Centre in the Sigmund Samuel Library Bldg
- J. Robert S. Prichard Alumni House
- Knox College (Partial)
- McLennan Physical Laboratories
- Myhal Centre for Engineering Innovation and Entrepreneurship
- Ramsay Wright Laboratories
- Robarts Library Building
- Simcoe Hall
- Sidney Smith Hall
Jan 15, 08:22 EST
Jan 15, 2020
Resolved - The issue affecting the LAMP7 server has been resolved. Apologies for any inconvenience experienced.
Jan 15, 20:36 EST
Investigating - Please be aware that web sites hosted on the LAMP7 server are currently unavailable. Staff are actively investigating the issue and service will be restored ASAP.
Jan 15, 12:01 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 10:30 EST
Scheduled - Please note that there will be scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Wednesday, January 15, 2020 between 10:30am and 3:00pm.
No interruption in service is anticipated during the maintenance period.
Jan 9, 15:51 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:30 EST
Scheduled - There will be scheduled wireless network maintenance on January 15, 2020 from 7:30am till 8:00am. During this maintenance window, users will experience service interruptions at the following locations:
- Earth Sciences Centre
- Graduate House
- School of Continuing Studies
- Warren Stevens Building
- Wetmore Hall-New College
- Wilson Hall-New College
Jan 10, 13:29 EST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:00 EST
Scheduled - Please note that there will be scheduled maintenance on the UTM website on Tuesday, January 14, 2020 from 5:00am to 7:00am.

The following URLs may be unavailable during the maintenance period:

https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca
Jan 7, 15:08 EST
Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:30 EST
Scheduled - Please note that there will be scheduled maintenance on one of the storage clusters in ITS Private Cloud Infrastructure on Monday, January 13, 2020 between 10:30am and 3:00pm.
No interruption in service is anticipated during the maintenance period.
Jan 9, 15:49 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:30 EST
Scheduled - There will be scheduled wireless network maintenance on Monday, January 13, 2020 from 7:30am till 8:00am.
During this maintenance window, users will experience service interruptions at the following locations:

370 Huron Street
Astronomy & Astrophysics Building
Bahen Centre for Information Technology
Bancroft Building
Clara Benson Building
Early Learning Centre
Faculty Club
Galbraith Building
Gerstein Science Information Centre in the Sigmund Samuel Library Bldg
Isabel Bader Theatre
J. Robert S. Prichard Alumni House
Knox College (Partial)
Koffler Student Services Centre
McLennan Physical Laboratories
Medical Sciences Building
Myhal Centre for Engineering Innovation and Entrepreneurship
Old Admin Bldg
Ramsay Wright Laboratories
Robarts Library Building
Sandford Fleming Building
Simcoe Hall
Sidney Smith Hall
Jan 9, 13:01 EST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Resolved - RRS Lite Room Booking system is now operational.
Thank you for your patience.
Jan 9, 14:04 EST
Investigating - The University's RRS Lite Room Booking system is experiencing some connection issues.
Support staff at the Academic & Campus Events are working to restore service as soon as possible.
We will provide more updates as they become available.
Jan 9, 12:55 EST