All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
UTSend ? Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
UTORMFA Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
BroadConnect Voicemail Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Alibaba CEN - Beijing Operational
Alibaba CEN - Shanghai Operational
Alibaba CEN - Shenzhen Operational
Alibaba CEN - Chengdu Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap ? Operational
MS Forms ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please note that there will be scheduled electrical maintenance at the Graduate House Building (#064) on Tuesday October 27, 2020 from 7:00 a.m. to 9:00 a.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Oct 23, 16:38 EDT
REDCap Scheduled Maintenance Oct 28, 10:00-11:00 EDT
Please note that the institutional REDCap research survey service will be unavailable from 10:00 a.m. on Wednesday 28th October, 2020 until 11:00 a.m. on Wednesday 28th October, 2020 due to scheduled maintenance. Service will be restored earlier if progress permits.

We apologize for the inconvenience.
Posted on Oct 23, 10:55 EDT
UTORGrouper Scheduled Maintenance Oct 28, 11:00-12:00 EDT
As a step in the preparation efforts for the Grouper redevelopment, we will be making a substantial data change to support the O365 shared mailbox project. This will need a full sync after approximately 11:00 AM on Wednesday, October 28, 2020.

The UTORGrouper web interface (https://utorgrouper.utoronto.ca) will remain available throughout this time, although this additional sync will potentially mean a delay in some updates made from the web interface between 11:00 AM and 12:00 PM; any pending changes will be completed after the sync.
Posted on Oct 26, 16:24 EDT
During this period we will be updating UTMail+ department shared mailbox related groups in UTORGrouper to reflect a new naming convention. Changes to memberships in these groups may be delayed during this maintenance window.
Posted on Oct 26, 16:39 EDT
Please note that there will be scheduled electrical maintenance at the John H. Daniels Faculty of Architecture Landscape and Design Building, 1 Spadina Cr. (Bldg. #054) on Friday October 30, 2020 from 8:00 a.m. to 9:00 a.m.

Areas affected: Metal Shop Room 75

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Oct 23, 14:30 EDT
Please note that AMS (FIS, HRIS and RIS), Expense Reimbursement Direct Deposit (ERDD), uSOURCE (E-Procurement), Capital Project Portal and Invoice Workflow (IWS) will be unavailable from 5:00 p.m. Friday, October 30, 2020 to 12:00 p.m. Saturday, October 31, 2020 due to October Fiscal Month End and November 3 Bi-weekly Pay:

AMS (FIS, HRIS and RIS)
Capital Project Portal and Invoice Workflow
Expense Reimbursement Direct Deposit (ERDD Availability)
uSOURCE (E-Procurement)
Posted on Oct 26, 10:28 EDT
Enterprise Applications & Solutions Integration (EASI) is launching the next phase of an upgrade to the Administrative Management Systems (AMS). As part of this phase, called the S/4HANA Migration Project, we are moving to a new platform.

The following systems will be offline from 12:00 p.m. Saturday, October 31, 2020 to 7:00 a.m. Tuesday, November 3, 2020 due to the Go Live:

AMS (FIS, HRIS and RIS)
Capital Project Portal and Invoice Workflow
Employee Self-Service & Manager Self-Service (ESS/Portal)
Expense Reimbursement Direct Deposit (ERDD Availability)
My Research (MR/Portal)
uSOURCE (E-Procurement)
Posted on Oct 26, 10:34 EDT
Blackboard will be performing scheduled maintenance for Collaborate Ultra on Thursday, November 6, 2020 from 2:00 AM EDT to 6:00 AM EDT. Users will experience intermittent availability throughout the maintenance window and are advised to avoid use of the service during this time.
Posted on Oct 21, 19:44 EDT
Blackboard will be performing scheduled maintenance for Collaborate Ultra on Thursday, November 12, 2020 from 2:00 AM EDT to 6:00 AM EDT. Users will experience intermittent availability throughout the maintenance window.
Posted on Oct 23, 20:02 EDT
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020
Completed - The scheduled maintenance has been completed.
Oct 26, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:01 EDT
Scheduled - Please note that there will be scheduled electrical maintenance at 500 University (Bldg. #152) on Monday October 26, 2020 from 8:00 a.m. to 4:00 p.m.

Areas affected:
Loading dock
Mechanical equipment in Mechanical Room 116

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Oct 23, 14:26 EDT
Resolved - See earlier resolution
Oct 26, 15:47 EDT
Monitoring - MyMedia service owners determined that there was a a brief outage over the weekend, but the service is now operating as normal. Users who experience difficulty playing back a video are advised to try clearing their browser cache or using private/incognito browser mode. If the issue persists, users should write to help.desk@utoronto.ca indicating the URL of the video, the type of browser and operating system. Thank you.
Oct 26, 10:30 EDT
Investigating - We have received reports that some users may be experiencing difficulty playing videos on the MyMedia streaming service. The service owner has been notified and is investigating.
Oct 26, 09:52 EDT
Oct 25, 2020

No incidents reported.

Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 07:00 EDT
Scheduled - Enterprise Applications & Solutions Integration (EASI) is launching the next phase of an upgrade to the Administrative Management Systems (AMS). As part of this phase, called the S/4HANA Migration Project, we are moving to a new platform. The transition to the new platform requires several cutover dry runs (i.e. simulating the actual Go Live weekend’s activities) prior to the Go Live itself to ensure all functions will continue to work properly. 

The following systems will be offline Saturday October 24, 2020 from 7:00 a.m. to 7:00 p.m. due to the Pre Go Live Prep:

AMS (FIS, HRIS and RIS)
Capital Project Portal and Invoice Workflow
Employee Self-Service & Manager Self-Service (ESS/Portal)
Expense Reimbursement Direct Deposit (ERDD Availability)
My Research (MR/Portal)
uSOURCE (E-Procurement)
Oct 14, 13:20 EDT
Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 16:00 EDT
Scheduled - There will be scheduled maintenance on the UTORvpn – AnyConnect on Friday, October 23, 2020, between 4:00pm and 5:00pm to perform configuration changes. No interruption in service is anticipated during the maintenance period.
Oct 21, 14:49 EDT
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:01 EDT
Scheduled - Please note that there will be scheduled electrical maintenance at the McLennan Physics Labs Building (Bldg. #078) on October 21, 2020 from 6:00 a.m. to 8:00 a.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Oct 20, 17:26 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:30 EDT
Scheduled - Please note that there will be scheduled electrical maintenance at the Robarts Library (Bldg. #006) and Fisher Rare Books Library (Bldg. #006B) on Wednesday October 21, 2020 from 5:30 a.m. to 6:00 a.m.

006B Fisher Rare Books Library: Complete building shutdown.
006 Robarts Library: Partial building shutdown.
Bissell building will not be impacted by this shutdown.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Oct 14, 11:44 EDT
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 EDT
Scheduled - Confluence and JIRA will be taken offline Tuesday, October 20, 2020 from 5:00 PM to 7:00 PM for monthly system maintenance.
Oct 9, 15:45 EDT
Resolved - Turnitin issue has been resolved.
Thank you for your patience.
Oct 20, 15:53 EDT
Monitoring - We believe the issue has been resolved and service has been restored.
Users may experience slowness while using the service as the system recovers.
Oct 20, 12:02 EDT
Investigating - Users accessing turnitin.com may not be able to access these services. The vendor is working towards resolving the issue.
Oct 20, 11:41 EDT
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:30 EDT
Scheduled - Please note that there will be scheduled electrical maintenance at the Robarts Library (Bldg. #006) and Fisher Rare Books Library (Bldg. #006B) on Tuesday October 20, 2020 from 5:30 a.m. to 6:00 a.m.

006B Fisher Rare Books Library: Complete building shutdown.
006 Robarts Library: Partial building shutdown.
Bissell building will not be impacted by this shutdown.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Oct 14, 11:38 EDT
Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 14:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the IdPz service between 2:00 PM and 2:30PM, Monday October 19, 2020.
During the maintenance, we will be turning on eToken login for a group of users who will be accessing a service at https://studentmobility.utoronto.ca/shibboleth. We will also be fixing a bug that UTORMFA enrolled users not being able to login to ESC with eToken. WebLogin service will not be interrupted during the maintenance period.
Oct 15, 16:13 EDT
Completed - The scheduled maintenance has been completed.
Oct 19, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:00 EDT
Scheduled - Please note that there will be scheduled electrical maintenance at the McLennan Physics Labs Building (Bldg. #078) on Monday October 19, 2020 from 7:00 a.m. to 9:00 a.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Oct 14, 11:10 EDT
Completed - The scheduled maintenance has been completed.
Oct 19, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:00 EDT
Scheduled - Please note that there will be scheduled network maintenance on Monday October 19, 2020, between 7:00am and 7:30am on the building distribution router at The Toronto Hospital.
The following networks/connectivity will be affected during the maintenance window:

Banting & Best Institute, Faculty of Medicine
Bioethics and History of Medicine Departments
Central Controls and Monitoring Services - Dentistry
Centre for the Commercialization of Antibodies and Biologics - CCAB
Computing Support Division
Digital health IT start-up space
External users for ONRamp
Facilities and Services Network at Banting
Faculty of Med - Otolaryngology
Faculty of Medicine - 123 Edwards
Family and Community Medicine
Impact Centre
Innovations and Partnerships Office
Faculty of Medicine HSC ethernet
MITACS
ONRamp
Parking Office at Banting
Private Management Network for Medicine
Private Management Network for Medicine - 123 Edwards
Resources for entrepreneurs and start-up companies
SGC Private Management Network
SRIC Camera Network
Structural Genomics Consortium at MaRS
Toronto Hospital, The Bell Wing
Touchdown Network for Faculty of Dentistry
Touchdown Network for Faculty of Dentistry PAF
Touchdown network for UHN subnets
University Health Network at MaRS
VoIP network for Banting Institute
VoIP Network for Facilities and Services
VoIP network for Faculty of Dentistry
VoIP Network for Faculty of Medicine
VoIP Network for Faculty of Medicine / Department of Obstetrics & Gynaecology
VoIP Network for Faculty of Medicine / Department of Otolaryngology
VoIP Network for Innovations and Partnerships Office
VoIP Network for Parking
VoIP Network for Resources for entrepreneurs and start-up companies
Oct 15, 16:41 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at UTIAS - Aerospace building (Bldg. #049) on Wednesday October 14, 2020 from 2:00 p.m. to 4:00 p.m.

Occupants are advised to ensure that all equipment and / or experiments are protected during this shutdown.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Oct 9, 17:10 EDT
Resolved - Quercus access issue has been resolved.
We apologize for the inconvenience and thank you for your patience.
Oct 14, 10:06 EDT
Investigating - We have received reports from users experiencing Quercus access issues. It is currently being investigated and hope to resolve it as soon as possible. Further updates will be provided as they become available.
Thank you for your patience and we apologise for the inconvenience caused.
Oct 14, 08:09 EDT
Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 12:00 EDT
Scheduled - Enterprise Applications & Solutions Integration (EASI) is launching the next phase of an upgrade to the Administrative Management Systems (AMS). As part of this phase, called the S/4HANA Migration Project, we are moving to a new platform. The transition to the new platform requires several cutover dry runs (i.e. simulating the actual Go Live weekend’s activities) prior to the Go Live itself to ensure all functions will continue to work properly. 

The following systems will be offline from 12:00 p.m. Saturday, October 10, 2020 to 7:00 a.m. Tuesday, October 13, 2020 due to the second cutover dry run:

AMS (FIS, HRIS and RIS)
Capital Project Portal and Invoice Workflow
Employee Self-Service & Manager Self-Service (ESS/Portal)
Expense Reimbursement Direct Deposit (ERDD Availability)
My Research (MR/Portal)
uSOURCE (E-Procurement)
Oct 2, 14:40 EDT