In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 03, 2022 - 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at Lash Miller Chemical Laboratories (073) and University College (001) on Monday October 3, 2022 from 7:00 AM to 8:00 AM.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Identified - Please note that the wireless network service is experiencing degraded performance at the Earth Sciences Centre due to ongoing renovation projects. Support staff are waiting for updates from the contractor and we will post them as they become available.
Sep 22, 2022 - 12:00 EDT
Update - We continue to work towards resolving the SSPR issue.
Thank you for your patience.

Sep 22, 2022 - 12:00 EDT
Investigating - We’re investigating reports of degraded service with SSPR. Account recovery using cellphone SMS is currently unavailable. Technical staff are investigating the issue.
Aug 29, 2022 - 15:00 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ERDD Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Under Maintenance
Electrical Scheduled Maintenance Under Maintenance
Other Operational
Enterprise Networks Degraded Performance
Campus Backbone Network ? Operational
Campus Wireless Network Degraded Performance
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Degraded Performance
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Degraded Performance
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
Library Operational
MS Forms ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Communicator 7 ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Main U of T Switchboard Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
TechSmith Snagit ? Operational
Other Operational
Zoom Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Galbraith Building (070) on Monday October 3, 2022 from 8:00 AM to 2:00 PM.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Sep 30, 2022 - 11:46 EDT
There will be routine scheduled maintenance on the Network Security Policy manager on Tuesday, October 4, 2022 from 9:00am to 2:00pm.

During this time, SecureTrack and SecureChange applications will be offline. Consequently, the ESC Firewall Change Request Form will be unable to accept new change requests.

Posted on Sep 29, 2022 - 09:11 EDT
Please note that there will be scheduled router maintenance on Friday, October 7, 2022, between 7:00am and 7:30am on the OISE building distribution router.

The following networks/connectivity will be affected during the maintenance window:
English Language Program
Food & Beverage Services OISE
Munk School of Global Affairs - OISE Building offices
OISE Data Centre Private Management Network
OISE Eclass Network
OISE Education Commons Labs
OISE Education Commons Staff
OISE Library Public Computers Network
OISE Library Staff Network
OISE Private network for printers
OISE Wireless Network
Ontario Institute for Studies in Education at the University of Toronto
P2P network between OISE and Child Study
Rotman Commerce at OISE
VoIP network for Commerce at OISE
VoIP Network for English Language Program at OISE
VoIP Network for OISE
VoIP Network for OISE Library

Posted on Sep 20, 2022 - 09:18 EDT
Past Incidents
Oct 3, 2022

Unresolved incident: Lash Miller Chemical Laboratories (073) and University College (001) electrical shutdown notice.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at 250 College Street location on Saturday October 1, 2022 from 6:00 AM to 11:00 PM.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Sep 30, 11:59 EDT
Resolved - This incident has now been resolved. We apologize for the inconvenience and thank you for your patience.
Oct 1, 16:47 EDT
Investigating - OCCS Student and Instructor App links within Quercus are not currently functioning due to a network issue. Technical staff are working to address the issue.
Sep 30, 19:38 EDT
Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:00 EDT
Scheduled - Maintenance will be conducted on September 30 from 5:00pm - 8:00pm for the UTSC Wi-Fi service. During the maintenance, a minor impact to performance may be experienced.
Sep 29, 13:55 EDT
Resolved - This incident has been resolved.
We apologize for the inconvenience and thank you for your patience.

Sep 30, 13:07 EDT
Investigating - Please note that the "Team Up!" is currently experiencing service interruption.
Support staff are working to restore service as soon as possible. We will provide updates as they become available.

Sep 29, 13:55 EDT
Resolved - This incident has been resolved.
We apologize for the inconvenience and thank you for your patience.

Sep 30, 09:41 EDT
Update - We've received some reports that removing and re-adding the shared calendar for affected users may work as a temporary solution.
Thank you for your patience.

Sep 28, 13:41 EDT
Investigating - Some users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method. Support staff are working on resolving the issue. We will provide more updates as they become available.
Sep 27, 16:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:30 EDT
Scheduled - Maintenance will be conducted on the UTSC Ourspace and Datastore Services on September 29 from 11:30pm-12:00am. During this time, open connections will be closed and re-established automatically. IITS recommends that all open files which are stored on these services should be closed by Users before 11:30pm.
Sep 29, 13:37 EDT
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 21:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure on Thursday, September 29, 2022 from 10:00am to 11:59pm.

No service interruption is expected during this maintenance period.

Sep 28, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Sep 29, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 EDT
Update - The maintenance has been rescheduled for Thursday, September 29, 2022 from 5:00pm to 5:30pm.
Sep 19, 09:57 EDT
Scheduled - There will be routine scheduled maintenance on the Azure S2S VPN on Thursday, September 22, 2022 from 5:00pm to 5:30pm.

A 3-30 Sec interruption in Azure S2S VPN service is anticipated during the maintenance period.

Sep 19, 09:38 EDT
Resolved - This incident has been resolved.
Sep 29, 10:13 EDT
Investigating - There is an outstanding issue affecting some features of the UT Advanced Group Tool (UTAGT) within Quercus. Technical teams are troubleshooting the problem.
Sep 28, 19:12 EDT
Sep 28, 2022
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 14:01 EDT
Scheduled - Maintenance will be conducted on September 27 at 2:00pm for the UTSC Wi-Fi service at the following locations: H-Wing Patio, SL Building Patio, S-Wing 5th Floor Mechanical Space, N’sheemaehn Child Care Centre and the UTSC Valley Maintenance Shed. There will be no service impact to Wi-Fi at other campus locations.
Sep 27, 13:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 27, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure from 11:00am to 1:00pm on Tuesday, September 27, 2022.

No service interruption is expected during this maintenance period.

Sep 26, 11:31 EDT
Resolved - This incident has been resolved.
We apologize for the inconvenience and thank you for your patience.

Sep 27, 10:29 EDT
Monitoring - Connectivity issues with the St. George campus Wi-Fi have been stabilized. The problem was determined to have been caused by a failed server. This server has now been replaced.
Sep 26, 20:36 EDT
Update - We continue to experience degraded Wi-Fi service across the St George campus, particularly in crowded areas and when changing locations within buildings. Symptoms appear as dropped connections that are slow to re-establish.
Sep 26, 15:37 EDT
Update - We are rebooting the wireless controllers in a phased manner, there may be temporary outages as the controllers reboot.
Sep 26, 13:28 EDT
Update - For users whose devices still cannot connect to campus wifi, you may need to 'forget' the wireless network and then add it again. Please report any continuing issues to the JOG and to your local IT help desk.
Sep 26, 12:22 EDT
Update - Some users are now able to connect to the campus wireless service, but we continue to receive reports from users who cannot. We continue to work on resolving the issue.
Sep 26, 12:07 EDT
Update - We are continuing to investigate this issue.
Sep 26, 11:03 EDT
Investigating - We have received reports of campus wireless network service interruption at several locations. Support staff are investigating. We will provide more updates as they become available.

Some of the affected locations are:

45 Walmer road
500 University
56 Spadina road
700 University
Alumni Hall
Athletic Centre
Astronomy
Bahen Centre
Bissell Building
Chestnut residence
Department of Chemistry
Exam Centre
Faculty of Dentistry
Faculty of Medicine
Faculty of Music
Goldring Centre for High Performance Sport
Hart House
Loretto College
Myhal Centre
New College Residence
Physical Geography Building
Robarts
School of Graduate Studies
Sidney Smith Hall
Simcoe Hall
Victoria
Wallberg building
Woodsworth College

Sep 26, 10:33 EDT
Sep 26, 2022
Resolved - LISTSERV is now operational.
We apologize for the inconvenience and thank you for your patience.

Sep 26, 17:10 EDT
Investigating - We are investigating reports of some users having issues with LIstserv.
We will provide more updates as they become available.

Sep 26, 11:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 26, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Lassonde Mining Building (007) on Monday September 26, 2022 from 7:00am to 9:00am.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Sep 23, 16:28 EDT
Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud vCenter Server from 9:30am to 11:30am on Sunday September 25, 2022.

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.

Sep 22, 11:14 EDT
Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 16:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:01 EDT
Scheduled - Routine maintenance will be conducted on the distribution switch that provides network connectivity to both wired and wireless devices within the AA and SL buildings from 3:10pm to 4:00pm on Friday September 23. No disruption to network connectivity is expected during this maintenance.
Sep 23, 11:44 EDT
Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 13:01 EDT
Monitoring - Service has been restored. Staff are continuing to monitor and investigate the original issue.
Sep 22, 11:55 EDT
Investigating - The University of Toronto homepage is currently experiencing a service outage. This issue is being actively investigated.
Sep 22, 11:04 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:00 EDT
Scheduled - There will be scheduled maintenance on the Administrative Systems VPN on Thursday September 22, 2022 from 12:00pm to 1:00pm. No interruption in service is expected during the maintenance period.
Sep 19, 11:50 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Terrence Donnelly Centre for Cellular & Biomolecular Research (160) on Thursday, September 22, 2022, from 6:00 AM to 7:30 AM.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Sep 19, 11:46 EDT
Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 14:46 EDT
Investigating - Quercus is currently experiencing a service outage. The service provider has been informed and is working to address the issue.
Sep 21, 14:26 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:30 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the McLennan Physical Laboratories (078) on Wednesday, September 21, 2022 from 6:30 AM to 8:00 AM.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Sep 19, 11:43 EDT
Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:01 EDT
Scheduled - Confluence (https://wiki.easi.utoronto.ca) and JIRA (https://jira.easi.utoronto.ca) will be taken offline Tuesday, September 20, 2022 from 5:00 PM to 7:00 PM for monthly system maintenance.
Sep 16, 15:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 EDT
Scheduled - UofT Facilities & Services has scheduled electrical maintenance at the Bahen Centre for Information Technology (BCIT) (080) on Tuesday, September 20, 2022 from 6:00 AM to 7:45 AM.

There will be no normal power outages, however the generator may not be available to supply emergency power to the above noted building if there is a power failure during this period.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Sep 19, 11:40 EDT
Sep 19, 2022

No incidents reported.