All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AMS System scheduled maintenance Nov 2, 2024 05:00-17:00 EDT
Please note that the systems below will be unavailable on Saturday, November 2nd from 5:00 a.m. to 5:00 p.m.
This outage is planned to facilitate yearly system and application maintenance and the removal of Question-Based-Authentication for Employee Self-Service (ESS) and Manager Self-Service (MSS). In addition, UTORMFA will be enforced for ESS/MSS, My Research, the Capital Projects Portal, and Expense Reimbursement Direct Deposit.


Unavailable Systems
- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE

Posted on Oct 10, 2024 - 09:14 EDT
Update - The MS Azure Tunnel maintenance has been re-scheduled to Nov 16th between 06:00am -07:00am
Nov 01, 2024 - 13:51 EDT
Scheduled - We will be performing maintenance on UofT's connectivity to the Microsoft Azure Cloud between 06:00am -07:00am on Nov 5th, 2024. One or more short interruptions to service may occur during this maintenance window.
Oct 29, 2024 - 11:25 EDT
ROSI Database Quarterly Maintenance Nov 29, 2024 17:00-21:00 EST
Please note that we will need to take ROSI and most associated student information systems offline on Friday, November 29 from 5:00 to 9:00 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance. Data syncing with the ROSI transactional database will restart 10 - 20 minutes after the end of the maintenance period and applications have been restarted.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.

Posted on Oct 29, 2024 - 11:19 EDT
Past Incidents
Nov 2, 2024

No incidents reported today.

Nov 1, 2024
Resolved - This incident has been resolved.
Nov 1, 16:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 14:58 EDT
Investigating - We are currently investigating reports of issues connecting to the Microsoft KMS server.
Nov 1, 11:20 EDT
Oct 31, 2024
Completed - The scheduled maintenance has been completed.
Oct 31, 17:00 EDT
Update - Please be advised that the scheduled maintenance for the UTORrecover Service has been extended. The maintenance will now take place from Wednesday, October 30th at 11:30 AM to Thursday, October 31st at 5:00 PM.

During this period, some services, including restore jobs, may experience limited functionality. We apologize for any inconvenience this may cause and appreciate your understanding.

Oct 30, 16:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 11:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service on Wednesday, October 30th, from 11:30am to 5:00pm.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.

Oct 24, 11:29 EDT
Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 17:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud vCenter Server on Wednesday, October 30, 2024 from 5:00PM to 7:30PM.

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.

Oct 29, 16:27 EDT
Completed - The scheduled maintenance has been completed.
Oct 30, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 13:00 EDT
Scheduled - The KMS server used for activating software under the Microsoft Campus and School Agreement (MCSA) will be unavailable on Wednesday, October 30, 2024, from 1 PM to 5 PM.
Oct 24, 13:10 EDT
Completed - The scheduled REDCap maintenance has been completed ahead of schedule and service has been restored.
Oct 30, 11:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:00 EDT
Scheduled - Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10 a.m. and 1 p.m. on Wednesday, October 30th. in order to complete necessary system updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. Please contact redcap@utoronto.ca with any questions.
Oct 23, 15:01 EDT
Oct 29, 2024

No incidents reported.

Oct 28, 2024
Completed - The scheduled maintenance has been completed.
Oct 28, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 15:00 EDT
Scheduled - Scheduled maintenance will be performed on the EVE Events Management System on Monday October 28, 2024 from 3:00 PM EDT to 3:30 PM EDT. The service will be unavailable during portions of the maintenance window. Please contact webservices@utoronto.ca with any questions about the application.
Oct 23, 08:48 EDT
Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Completed - The scheduled maintenance has been completed.
Oct 25, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 20:30 EDT
Scheduled - On Friday Oct 25th 8:30pm-9:30pm, IAM team will perform a minor version upgrade on UTORGrouper. Users will not be able access the UTORGrouper during this maintenance time.
Oct 24, 08:14 EDT
Oct 24, 2024

No incidents reported.

Oct 23, 2024
Completed - The scheduled maintenance has been completed.
Oct 23, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 11:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service on Wednesday, October 23rd, from 11:30am to 3:00pm.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.

Oct 21, 17:19 EDT
Resolved - Please be informed that Enterprise Active Directory service has restored to normal.
Thank you for your patience.

Oct 23, 09:15 EDT
Investigating - We are currently experiencing degraded performance with the Enterprise Active Directory service.
Staff are investigating and will provide updates as they become available.

Oct 22, 14:57 EDT
Oct 22, 2024
Resolved - This incident has been resolved.
Oct 22, 15:06 EDT
Identified - Information Security has identified the cause of the issue. A fix has been implemented though it’s operating in degraded performance, work continues on full service restoration.
Sep 5, 13:42 EDT
Investigating - Users leveraging the AD Automation systems are unable to image computers at this time. Technical staff are investigating the issue.
Sep 4, 10:08 EDT
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.