Performance Degradation - AdminVPN
Update - IT staff continue to work with the vendor to resolve the issue. Thank you for your patience.
Nov 02, 2026 - 08:00 EST
Investigating - We are aware of issues affecting AminVPN. Our technical teams are investigating and working to restore to full service.
Oct 14, 2026 - 10:58 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Uptime over the past 90 days. View historical uptime.
AI Tools & Applications Operational
Claude for Education Operational
ChatGPT.EDU Operational
Cogniti Operational
MS GitHub Copilot Business Operational
MS 365 Copilot Operational
MS Copilot Chat Operational
MS Teams Premium Operational
Azure AI Foundry Operational
AIK Model Comparison Tool Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv Operational
Microsoft 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure Operational
UTORbackup/UTORrecover Operational
Virtual Server Service Operational
Identity Management Systems Operational
DUO Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORMFA (Multi-factor authentication) Operational
Weblogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Cisco BroadWorks Portal Operational
Emergency Call Display Dashboard Operational
TELUS/GoCo VoIP – WebEx Operational
TELUS/GoCo VoIP – Polycom Devices Operational
TELUS/GoCo VoIP – Voicemail Operational
TELUS/GoCo VoIP – Call Centre Operational
TELUS/GoCo VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Services Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Partial Outage
AdminVPN Partial Outage
UTORvpn (OpenVPN) Operational
UTORvpn (Cisco Secure Client) Operational
Remote Desktop Gateway (RDG) Operational
Other Operational
Web Services Operational
Career Learning Network Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
#1. Administrative and Business Operational
Academic Administrative Appointments (AAA) Operational
AMS Operational
Capital Projects Portal Operational
Employee Self-Service (ESS)/Manager Self-Service (MSS) Operational
EvoSuite Applications Operational
Concur Operational
Invoice Workflow Operational
My Research Operational
SuccessFactors Operational
uSOURCE Operational
UTime Operational
Other Operational
#2. Communication and Collaboration Operational
UTAlert Operational
UTORlist/LISTSERV Operational
MS Teams Phone Operational
MS Teams Operational
MyMedia Operational
OCCS Operational
SharePoint Online Operational
TechSmith Snagit Operational
UTmail+/Exchange Online Operational
UofT Websites Operational
UTsend Operational
WordPress Hosting Service Operational
WordPress Hosting Service Operational
Zoom Operational
Other Operational
#3. Information Security Operational
AdminVPN Operational
Authentication Services Operational
Azure EDGE Firewalls Operational
Enterprise Active Directory (EAD) Operational
Firewall Services Operational
Kerberos Operational
LDAP Operational
Network Policy Management Operational
Remote Desktop Gateway Operational
Self-Service Password Reset Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORid Management Portal Operational
UTORMFA Operational
UTORvpn Operational
Weblogin Operational
MS Entra ID Operational
Other Operational
#4. Infrastructure Services Operational
Azure Cloud Services Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Data Centres (DCA, DCB, HSB) Operational
Departmental Networks Operational
DNS Operational
Electrical Scheduled Maintenance Operational
High Availability Storage Operational
iFile Operational
ITS Private Cloud Operational
Mirror Service Operational
Server Management (Linux/Windows OS) Operational
Simple Storage Operational
UTM WAN Link Operational
UTORrecover Operational
UTSC WAN Link Operational
UTORrecover Operational
MS KMS Operational
Other Operational
#5. IT Professional Services Operational
MS KMS Operational
Enterprise Service Centre(ESC)/ServiceNow Operational
Tableau Server Operational
Other Operational
#6. Research Computing Services Operational
JupyterHub Operational
Library Operational
R/RStudio Operational
REDCap Operational
Other Operational
#7. Student Information Systems Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Curriculum Assistant Operational
Degree Confirmation Operational
Degree Explorer Admin Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
OASIS Operational
OUAC Operational
Quercus Operational
Remark Office Operational
ROSI Operational
ROSI Express Operational
Safety Abroad Student Registry Operational
Student Advising Service Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR – Varsity Blues Registration Operational
Other Operational
#8. Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP Operational
MS Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Unplanned Maintenance – Administrative Management Systems – November 2, 2026 (9 – 10 p.m. ET) Nov 2, 2026 21:00-22:00 EST

Please note that there will be unplanned Administrative Management Systems maintenance from 9 to 10 p.m. today (Monday, November 2). This proactive maintenance is necessary to ensure the continued stability, security and reliability of our systems.

The systems below will be unavailable:

- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Concur (posting claims to AMS and progressing the workflow will resume once AMS is back online. Concur itself will be available 24/7)
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- SuccessFactors: Recruitment (position postings may be interrupted and will resume once AMS is back online)
- uSOURCE (Requisition, Purchase Order and Invoice workflows will resume once AMS in back online. uSOURCE itself will be available 24/7)
- UTime (Employee multiple assignments and manager accounts in UTime will resume once AMS is back online. UTime itself will be available 24/7)
Posted on Nov 02, 2026 - 13:03 EST

ITS Private Cloud Scheduled Maintenance - Compute (Subset of Each FD) Nov 3, 2026 11:30-13:30 EST

Please note that there will be scheduled maintenance on the ITS Private Cloud compute infrastructure from 11:30 AM to 1:30 PM on Tuesday, 03 November 2026.

This maintenance affects a small portion of hosts in each FD, rather than a full cluster. All virtual machines on the affected hosts will be live-migrated beforehand and will continue to operate normally. Fault domain protection remains in place throughout the window.
Posted on Oct 29, 2026 - 13:38 EDT

Scheduled Maintenance: Quercus Outcomes Services Nov 5, 2026 02:00-03:00 EST

Scheduled maintenance for Outcomes services within Quercus will be performed between 2:00 AM and 3:00 AM EST on November 5th, 2026. Functionality and reports related to Outcomes services within Learning Mastery Gradebook, New Quizzes and the Outcome Results tool will be unavailable during the maintenance window.
Posted on Oct 20, 2026 - 08:38 EDT

ITS Private Cloud Scheduled Maintenance - Compute (Subset of Each FD) Nov 5, 2026 11:30-13:30 EST

Please note that there will be scheduled maintenance on the ITS Private Cloud compute infrastructure from 11:30 AM to 1:30 PM on Thursday, 05 November 2026.

This maintenance affects a small portion of hosts in each FD, rather than a full cluster. All virtual machines on the affected hosts will be live-migrated beforehand and will continue to operate normally. Fault domain protection remains in place throughout the window.
Posted on Oct 29, 2026 - 13:40 EDT

Planned Maintenance – Network: ORION ISP Nov 6, 2026 22:00 - Nov 7, 2026 00:00 EST

Network maintenance is scheduled at ORION on 6th November between 10:00 PM and 11:59 PM.
No service impact is expected during this maintenance.
Posted on Oct 26, 2026 - 13:36 EDT

Planned Maintenance – Electrical Shutdown @ Daniels Building Nov 21, 2026 07:00-19:00 EST

Scheduled electrical maintenance will occur at the Daniels Building on Nov. 21, 2026, 7:00 AM – 7:00PM.
During this period, network and power services in the affected area may be temporarily unavailable. Services will be restored once power is back online.
Posted on Oct 20, 2026 - 11:19 EDT

Planned Maintenance – ROSI – November 27, 2026 (5 – 9 p.m. ET) Nov 27, 2026 17:00-21:00 EST

Please note that ROSI and most associated student information systems will be unavailable on Friday, November 27 from 5 to 9 p.m. due to quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance. Data syncing with the ROSI transactional database will restart 10 – 20 minutes after the end of the maintenance period and applications have been restarted.

The following systems will be affected:

• Accommodated Testing Services (Student and Admin)
• ACORN
• Course Information System
• Degree Explorer (Student and Admin)
• EASI Institutional File Transfer
• eMarks
• Online Administrative Student Information System (OASIS) – including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
• ROSI
• ROSI Express
• ROSI Files
• Safety Abroad Student Registry
• Varsity Blues Registration System
• Web services/APIs

Timetable Builder (Student) will remain available.
Posted on Nov 02, 2026 - 15:44 EST

Nov 2, 2026

Planned Maintenance – Zayo ISP (2nd November)
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 00:00 EST
Scheduled - Network maintenance is scheduled by the Zayo ISP on 2nd November 2026 between 00:01 and 06:00am. During this period, the network connectivity to UTIAS/MSTC/UTL at Downsview will be affected.
Oct 22, 10:24 EDT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

ITS Private Cloud Scheduled Maintenance - VSS-API
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 EDT
Scheduled - Scheduled maintenance will be performed on the VSS API in the ITS Private Cloud on Thursday, October 29, 2026, from 6:00 PM to 9:00 PM ET.

Because the VSS CLI and Cloud Portal depend on this API, both tools will be unavailable during the maintenance window.

Virtual machines are not affected and will continue to run normally. Only the management tools are impacted.

We will post an update once maintenance is complete.
Oct 26, 13:04 EDT
ITS Private Cloud Scheduled Maintenance - Compute (Subset of Each FD)
Completed - The scheduled maintenance has been completed.
Oct 29, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud compute infrastructure from 11:30 AM to 1:30 PM on Thursday, 29 October 2026.

This maintenance affects a small portion of hosts in each FD, rather than a full cluster. All virtual machines on the affected hosts will be live-migrated beforehand and will continue to operate normally. Fault domain protection remains in place throughout the window.
Oct 22, 12:06 EDT

Oct 28, 2026

Planned Maintenance – REDCap on 2026-10-28
Completed - The scheduled maintenance has been completed.
Oct 28, 12:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:00 EDT
Scheduled - REDCap will undergo scheduled maintenance from 28/10/2026 at 10am to 1pm. The service will be unavailable during this period. Thank you for your understanding.
Oct 27, 15:27 EDT
Planned Maintenance – Zayo ISP (28th October)
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:00 EDT
Scheduled - Network maintenance is scheduled by the Zayo ISP on 28th October 2026 between 00:01 and 06:00am. During this period, the network connectivity to UTIAS/MSTC/UTL at Downsview will be affected.
Oct 22, 10:21 EDT

Oct 27, 2026

ITS Private Cloud Scheduled Maintenance - Compute (Subset of Each FD)
Completed - The scheduled maintenance has been completed.
Oct 27, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:30 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud compute infrastructure from 11:30 AM to 1:30 PM on Tuesday, 27 October 2026.

This maintenance affects a small portion of hosts in each FD, rather than a full cluster. All virtual machines on the affected hosts will be live-migrated beforehand and will continue to operate normally. Fault domain protection remains in place throughout the window.
Oct 22, 11:36 EDT

Oct 26, 2026

Zoom Licensing Regular Update Process
Completed - The scheduled maintenance has been completed.
Oct 26, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:00 EDT
Scheduled - We will be performing scheduled maintenance on the University's shared Zoom account during the posted time window. The purpose of the work is to update license holders who are no longer eligible members of the University community from the full license to a basic license. The service will remain active during the window and no disruption is expected. Please contact your Divisional or Departmental help desk in case any issues are encountered: https://its.utoronto.ca/contact/ .
Oct 23, 15:23 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Planned Maintenance – Electrical Shutdown @ PET Center
Completed - The scheduled maintenance has been completed.
Oct 24, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:00 EDT
Scheduled - Scheduled electrical maintenance will occur at the Positron Emission Tomography (PET), 250 College Street on 24th October, from 8:00AM to 4:00PM. During this period, network and power services in the affected area may be unavailable.
Oct 23, 13:11 EDT

Oct 23, 2026

Quercus SCORM Content Display Issues
Resolved - This incident has been resolved.
Oct 23, 14:39 EDT
Investigating - SCORM packages uploaded to Quercus may generate an error as viewers attempt to open them. The issue has been reported to the vendor and we will share updates as soon as more information or a fix becomes available.
Oct 16, 13:09 EDT

Oct 22, 2026

UofT.me Link Shortener Unavailable
Resolved - We're glad to report that the UofT.me link shortener have been returned to service. Should you encounter any issues please contact webservices@utoronto.ca . Thanks you for your patience while we addressed this issue.
Oct 22, 17:08 EDT
Identified - The uoft.me link shortener service (https://uoft.me) remains out of service while we continue to work to address recently disclosed vulnerabilities in PHP. We hope to provide an ETA for restoration of service later this morning. We apologize for the inconvenience and continue to work to address the outage as a matter of priority.
Oct 22, 10:00 EDT
Scheduled maintenance: Microsoft Entra Connect infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Oct 22, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:00 EDT
Scheduled - Please note that there will be a scheduled upgrade of the Microsoft Entra Connect infrastructure from 1 p.m. on Wednesday, October 21, to 4 p.m. on Thursday, October 22, 2026 (EDT). The upgrade refreshes the systems that keep U of T’s on-premises Enterprise Active Directory (EAD) synchronized with Microsoft Entra ID, helping maintain the stability and reliability of our hybrid identity environment. Existing configurations, synchronization settings, and sign-in methods will be preserved. No user-facing outage or disruption is anticipated, and no action is required. A status update will be posted when the upgrade is successfully completed.
Oct 14, 14:27 EDT
Unplanned Maintenance – Applications
Completed - The scheduled maintenance has been completed.
Oct 22, 08:13 EDT
Verifying - Many services have now been patched and returned to service, including REDCap and web sites hosted on Pantheon and the internal Wordpress hosting service. We continue to work on the remaining services as a priority and will provide updates as progress permits.
Oct 21, 17:45 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 16:35 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 16:34 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 14:51 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 09:14 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 09:08 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 09:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:13 EDT
Scheduled - The following applications are currently under maintenance and are unavailable until further notice.
- EVE Classic (*.eve.utoronto.ca)
- EVE Public (public.eve.utoronto.ca)
- UofT Quercus Apps (UofT Advanced Group Tool, UofT Optical Mark Upload, UofT Grade Export Tool, UofT Quercus Admin Tool)
- Unit 1 Job Site (https://unit1.hrandequity.utoronto.ca/)
- REDCap
- UofT.me
- Wordpress Hosting (LAMP)
Oct 21, 08:12 EDT

Oct 21, 2026

Major Outage - various University of Toronto sites
Resolved - A remediation has been implemented and WordPress sites hosted on LAMP are now publicly accessible. Some University of Toronto sites may still be experiencing degraded performance and/or service interruptions. There will be new System Status updates to reflect any other known sites.
Oct 21, 17:26 EDT
Update - We are continuing to work on a fix for this issue. Some University of Toronto sites are available through campus network, inclusive of General/AdminVPN.
Oct 21, 14:51 EDT
Update - Various University of Toronto sites are currently unavailable to all users. We are aware of the issue impacting service and are working on a fix to restore service.
Oct 21, 12:09 EDT
Identified - We are aware of performance issues affecting WordPress sites hosted on LAMP. Current access has been restricted to campus WiFi and General /AdminVPN. Some users may experience slow response times or limited functionality. Our technical teams are investigating and working to restore to full service. Thank you for your patience.
Oct 21, 09:22 EDT
Major Outage - REDCap
Resolved - We are continuing to monitor performance.
Oct 21, 15:52 EDT
Monitoring - A remediation has been implemented and REDCap is now accessible to all users. We will continue to monitor the performance.
Oct 21, 15:52 EDT
Update - REDCap is currently unavailable to all users regardless of network connection. Our team is aware of the issue and is working on restoring access to the service.
Oct 21, 11:55 EDT
Identified - An unplanned outage is affecting REDCap. Access to REDCap is restricted to campus WiFi and General/Admin VPN. Some users may be unable to access the service at this time. Our technical team is actively investigating and working to restore access as quickly as possible. We will provide updates as the situation evolves.
Oct 21, 09:24 EDT
Partial Service Disruption - SSPR
Resolved - The SSPR issue has been resolved and service restored.
Thank you for your patience.
Oct 21, 14:16 EDT
Investigating - We’re investigating reports of a service outage with Self-Service Password Reset (SSPR). Account recovery using email recovery is currently unavailable. Technical staff are investigating the issue.
Oct 21, 13:11 EDT
Planned Maintenance – WordPress Shared Hosting (LAMP) Service on Wed Oct 21, 2026
Completed - The scheduled maintenance has been completed.
Oct 21, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 EDT
Scheduled - WordPress hosting on LAMP will undergo scheduled maintenance from 21/10/2026 at 10am to 1pm. Some sites will be intermittently unavailable during this period. Thank you for your understanding.
Oct 14, 14:57 EDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

ITS Private Cloud Issue - VSS-API
Resolved - The VSS API in the ITS Private Cloud has remained stable since service was restored, and this incident is now closed.

Thank you for your patience. If you encounter any further issues, please contact us at vss@eis.utoronto.ca.
Oct 19, 12:42 EDT
Monitoring - The VSS API in the ITS Private Cloud has been restored and is operating normally. We are continuing to monitor the service to confirm it remains stable.

Any jobs submitted through the VSS API since 11:00 AM on Sunday, October 18 should be verified as complete and may need to be re-submitted. Please check your requests from that period and resubmit anything that did not go through.

We apologize for the inconvenience. If you continue to see issues, please contact us at vss@eis.utoronto.ca
Oct 19, 12:12 EDT
Investigating - We are currently experiencing a partial service disruption affecting the VSS API in the ITS Private Cloud. Because the VSS CLI and Cloud Portal depend on this API, both tools are unavailable at this time.

Virtual machines are not affected and continue to run normally. Only the management tools are impacted.

Our team is actively investigating. We will provide the next update within 30 minutes.

We apologize for the inconvenience.
Oct 19, 11:27 EDT
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