All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Fogbugz Help Desk Operational
Quercus ? Operational
Remark Office Operational
Turnitin Operational
Other Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
MR ? Operational
MROL ? Operational
MSS ? Operational
Other Operational
Performance Assessment (Halogen) Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
ERDD Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Campus Wireless Network Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth ? Operational
UTORauth-NET Operational
UTORID Operational
WebLogin Operational
Other Operational
Self-Service Password Reset (SSPR) Operational
Information Security Operational
Firewall Services Operational
Other Operational
Student Web Services Operational
ACORN Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
BroadConnect VoIP ? Operational
Bell Centrex Operational
Call Express Voicemail System Operational
Telecom Service Order Entry Operational
Online Directory Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
MS Stream Operational
TechSmith Snagit ? Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Research & Library Systems Operational
Library Operational
REDCap Operational
MS Forms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please note that Confluence and JIRA will be taken offline on Tuesday, February 18, 2020 from 5:00 PM to 7:00 PM for monthly system maintenance.
Posted on Feb 14, 12:51 EST
Please note that there will be scheduled maintenance in the Data centre at UTM on Thursday, February 20, 2020 between 4:00 AM and 8:00 AM.

All internet connectivity to and from the UTM Data Centre will be intermittently unavailable for the duration of this maintenance.

The following URLs and services will also be affected:

https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca
Wired and wireless internet browsing
Posted on Feb 7, 11:44 EST
Please note that there will be scheduled network maintenance at UTM on Saturday, February 22, 2020 between 1:00 AM and 8:00 AM.

All internet connectivity to and from the UTM Campus networks will be intermittently unavailable for the duration of this maintenance.

The following URLs and services will also be affected:

https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca
Wired and wireless internet browsing
Posted on Feb 12, 10:19 EST
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:30 EST
Scheduled - Please note that there will be scheduled maintenance on two of the storage clusters in ITS Private Cloud Infrastructure on Thursday, February 13, 2020 from 10:30am to 3:00pm.
No interruption in service is anticipated during the maintenance period.
Feb 11, 15:32 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:00 EST
Scheduled - Turnitin will be unavailable during a scheduled maintenance period on Thursday, February 13, 2020 from 10:00AM to 12:00PM.
Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. Students are encouraged to submit assignments in advance of assigned due dates.
Feb 6, 10:29 EST
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:01 EST
Scheduled - Please note that there will be scheduled maintenance on the IdPz service between 2:00 PM and 2:30 PM, Wednesday, February 12, 2020.
No service impact is expected during the maintenance period.
Feb 11, 14:29 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:01 EST
Scheduled - There will be scheduled wireless network maintenance on Wednesday, February 12, 2020 from 7:00 am to 8:30am.
During this maintenance window, users will experience service interruptions at the following locations:

Annesley Hall
Burwash Residence (Lower Houses)
Burwash Residence (Upper Houses)
Factor-Inwentash Faculty of Social Work
Faculty of Law
Flavel House
George Ignatieff Theatre
Graham Library
Innis Residence ( Partial)
Lillian Massey Building
Morrison Hall
Munk School of Global Affairs & Public Policy
Ontario Institute for Studies in Education
Rehabilitation Sciences Building
Rowell Jackman Hall
Trinity College
University College
Feb 11, 09:15 EST
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 10:30 EST
Scheduled - Please note that there will be scheduled maintenance on two of the storage clusters in ITS Private Cloud Infrastructure on Tuesday, February 11, 2020 from 10:30am to 3:00pm.
No interruption in service is anticipated during the maintenance period.
Feb 10, 15:38 EST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Postmortem - Read details
Feb 7, 14:13 EST
Resolved - The Admin Systems VPN was unavailable for new VPN connection from February 6, 2020 at 7:00pm to February 7, 2020 at 8:21am due to TLS certificate expiration on the service. The issue was resolved by configuring the VPN service to use a new TLS certificate. Existing VPN client connected to the VPN connection was not affected by the issue.
Feb 7, 14:07 EST
Feb 6, 2020
Completed - The scheduled maintenance has been completed.
Feb 6, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 13:00 EST
Scheduled - We will be performing a maintenance on the DCB standby Firepower chassis on February 6, 2020 between 1:00pm and 2:00pm.
This maintenance has the potential to affect traffic to DCB hosted networks which connect to the DCB.ASA virtual firewalls. However, no outage is expected as we will only be performing maintenance on the standby unit.
Feb 5, 10:50 EST
Feb 5, 2020
Resolved - The technical problem with AMS has been resolved. All AMS services including ESS, MSS, ERDD, My research, Capital projects are now available . We apologize for the inconvenience and thank you for your patience.
Feb 5, 13:39 EST
Investigating - Please be advised that due to technical problem, AMS is currently unavailable. All AMS services including ESS, MSS, ERDD, My research, Capital projects are not available. Our technical staff are working on the problem. We will inform you when the problem has been resolved and all services are back up.
Feb 5, 13:14 EST
Resolved - The technical problem with RPT (AMS reporting instance) has been resolved and the system is now available.
We apologize for the inconvenience and thank you for your patience.
Feb 5, 09:08 EST
Investigating - Please be advised that RPT (AMS Reporting Instance) is currently unavailable. Our technical staff are working to resolve the issue.
Feb 5, 07:46 EST
Feb 4, 2020
Resolved - Microsoft has corrected the problem. The Teams service is now fully operational.
Feb 4, 09:30 EST
Monitoring - Microsoft has reported that the Teams service has largely recovered and that they are monitoring for any residual impact.
Feb 3, 15:52 EST
Identified - Microsoft has identified the root cause for the outage and is currently applying a fix to address the problem.
Feb 3, 10:42 EST
Investigating - We have received reports of individuals having problems logging into or accessing Microsoft Teams in UTMail+ this morning. Microsoft is currently investigating.
Feb 3, 09:48 EST