The Teams meeting option is missing in OWA/new Outlook when scheduling from shared mailboxes

Incident Report for ITS System

Investigating

Symptom:
In OWA and the new Outlook, the “Teams meeting” switch is missing when creating meetings on calendars tied to the shared mailbox accounts. No relevant changes were made on our side.

Current status:
We are working with Microsoft Premier Support and actively searching for workarounds.
Some users are reporting that the Outlook Classic Desktop app on Windows is not affected.

Posted Nov 05, 2025 - 16:58 EST

This incident affects: Email Systems (Office 365, UTMail+).