Action May Be Required Following New U of T Sign-In Experience for Microsoft 365 Services
Incident
Report for ITS System
Resolved
This incident has been resolved.
Update
We continue to monitor user experience and collaborate with relevant teams to support authentication method changes as needed.
Monitoring
We are continuing to monitor user experience and working with relevant teams to support authentication method changes as needed.
Update
We are continuing to investigate this issue.
Investigating
Following the U of T sign-in experience update beginning August 7, some Microsoft 365 applications and services may require users to reauthenticate. This can affect applications such as OneDrive, Power Automate, and other Microsoft 365 services.
In most cases, the issue can be resolved by completing the new UTORMFA authentication prompt when prompted to sign in.
If you experience sign-in issues, connection alerts, or failed Power Automate flows:
1. Sign in again when prompted and complete the UTORMFA verification process.
2. For Power Automate, go to Connections and repair or reauthenticate any affected connection.
3. Test your flow and review the run history for any missed activity.
For shared connections or connections using a ServID, the connection owner must complete the reauthentication process.
For more information about the sign-in update and the required steps, visit: https://security.utoronto.ca/news/upcoming-changes-to-uoft-sign-in-experience/
In most cases, the issue can be resolved by completing the new UTORMFA authentication prompt when prompted to sign in.
If you experience sign-in issues, connection alerts, or failed Power Automate flows:
1. Sign in again when prompted and complete the UTORMFA verification process.
2. For Power Automate, go to Connections and repair or reauthenticate any affected connection.
3. Test your flow and review the run history for any missed activity.
For shared connections or connections using a ServID, the connection owner must complete the reauthentication process.
For more information about the sign-in update and the required steps, visit: https://security.utoronto.ca/news/upcoming-changes-to-uoft-sign-in-experience/
This incident affected: Email Systems (Microsoft 365).