Partial Service Disruption - WordPress Shared Hosting (LAMP)

Incident Report for ITS System

Resolved

This incident has been resolved.
Posted Sep 25, 2026 - 15:25 EDT

Monitoring

A fix has been implemented. All sites are publicly available and we are continuing to monitor performance.
Posted Sep 24, 2026 - 16:55 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 24, 2026 - 11:25 EDT

Update

Some sites can only be accessed while on campus network, GeneralVPN and AdminVPN.
Posted Sep 23, 2026 - 16:22 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 23, 2026 - 15:18 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 23, 2026 - 14:35 EDT

Update

We are continuing to investigate the issue.
Posted Sep 23, 2026 - 13:29 EDT

Investigating

The following WordPress sites are currently experiencing slow load times or are unavailable:
- aging.utoronto.ca
- chestnut.utoronto.ca
- civmin.utoronto.ca
- dhn.utoronto.ca
- oakhouse.utoronto.ca
- security.utoronto.ca
- spacesandexperiences.utoronto.ca
- universityfamilyhousing.utoronto.ca

We are currently working as quickly as possible to investigate and resolve the issue. Thank you for your patience.
Posted Sep 23, 2026 - 12:34 EDT
This incident affected: Web Services (LAMP Hosting Service).