Cannot install UTMail+ Office Add-ins
Incident
Report for ITS System Status
Resolved
We have had three different issues with add-ins since January. Two remaining issues are:
1. Mac users unable to install Outlook add-ins.
Workaround: Install the add-in from OWA. After a day or so it will be usable from the desktop Outlook as well.
2. Some Mac users are unable to install Word, Excel, and PPT add-ins. The error on the Admin Managed Add-ins tab is "Cannot connect to catalog". This error is affecting specific machines.
Workaround: use the add-in in Office Online version.
1. Mac users unable to install Outlook add-ins.
Workaround: Install the add-in from OWA. After a day or so it will be usable from the desktop Outlook as well.
2. Some Mac users are unable to install Word, Excel, and PPT add-ins. The error on the Admin Managed Add-ins tab is "Cannot connect to catalog". This error is affecting specific machines.
Workaround: use the add-in in Office Online version.
Identified
The Support team continues to work with the vendor to restore services.
Monitoring
The issue has been identified and Microsoft has implemented a fix. We will continue to monitor this issue.
Update
The Support team continue to work with the vendor to restore services for all affected clients.
We thank you for your patience.
We thank you for your patience.
Investigating
UTMail+ users may have problems installing approved Office Add-ins at this time (e.g. FindTime). We are working with Microsoft on this problem and will provide updates as more information becomes available.
This incident affected: Email Systems (UTMail+).