Campus Internet Connectivity Disruption 2025-09-30 2pm
Incident
Report for ITS System
Update
The technical team continues to work with our vendor to identify the root cause of the September 30th outage. Current performance meets our service expectations and we will mark this resolved once we meet our full resilience standard and we will share a Post Incident Review (PIR) on the ITS System Status Page.
Update
Systems appear to have recovered. We are continuing to monitor the situation.
If you have any additional issues please contact the jog at jog.help@utoronto.ca
If you have any additional issues please contact the jog at jog.help@utoronto.ca
Monitoring
Systems appear to be recovering and we are continuing to monitor.
Update
We are continuing to resolve the issue.
We will post another update in 15 minutes.
We will post another update in 15 minutes.
Update
We are continuing to resolve the issue.
We will post another update in 15 minutes.
We will post another update in 15 minutes.
Update
We are continuing to resolve the issue.
We will post another update in 15 minutes.
We will post another update in 15 minutes.
Update
We are continuing to resolve the issue.
We will post another update in 15 minutes.
We will post another update in 15 minutes.
Update
We are continuing to resolve the issue.
We will post another update in 15 minutes.
We will post another update in 15 minutes.
Identified
The cause of the disruption has been identified and we are working to restore all services.
We will provide updates every 15 minutes.
We will provide updates every 15 minutes.
Update
We are receiving more reports. There are various Data Centre services disrupted including:
Weblogin enabled services
UTORvpn
UTORauth
UTime
Acorn
Sentinel 1
Library physical gates
Room reservation systems
ARC GIS
Weblogin enabled services
UTORvpn
UTORauth
UTime
Acorn
Sentinel 1
Library physical gates
Room reservation systems
ARC GIS
Update
There are new reports of service disruption. We are still investigating the issue.
Investigating
We have received reports of an interruption affecting multiple buildings and services on Campus. The cause is under investigation.
This incident affects: Enterprise Networks (Campus Backbone Network, Campus Wireless Network, DNS), VPN Services (Admin Systems VPN, UTORvpn - OpenVPN, UTORvpn - AnyConnect), Student Web Services (ACORN), Data Centres (DCA), Identity Management Systems (UTORable, UTORauth-NET, UTORID, WebLogin), and Administrative Web Services (uTIME (Kronos)).