A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2026 - 17:24 EDT
Identified
We've identified the cause of the issue and are working on a fix. We'll send another update once it's in place
Posted Sep 28, 2026 - 16:27 EDT
Update
We're aware that some requests are currently taking longer than usual to complete. Until this is resolved, please hold off on non-urgent changes. We'll send an update once performance is back to normal.
Posted Sep 28, 2026 - 15:59 EDT
Update
We are continuing to investigate the issue.
Posted Sep 28, 2026 - 15:40 EDT
Update
We are continuing to investigate the issue.
Posted Sep 28, 2026 - 14:58 EDT
Investigating
We are currently experiencing a partial service disruption affecting the VSS API. Email and SMS notifications are not being sent to clients when they make changes to their ITS Private Cloud services.
Staff are actively investigating the issue. We will provide an additional update in 30 minutes.
We apologize for the inconvenience.
Posted Sep 28, 2026 - 14:22 EDT
This incident affected: ITS Private Cloud Infrastructure (Virtual Server Service).
