ITS System Status
LAMP Shared Wordpress Hosting Partial Service Interruption
Update - Service has now been restored on the LAMP9 server and the impacted sites are now available. We will continue to monitor server health to ensure that the resolution is consistent.
Oct 17, 2025 - 12:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 2025 - 12:00 EDT
Investigating - Websites hosted on the LAMP9 server are currently unavailable. Technical staff are investigating the issue and we hope to resume service shortly. Sites on other LAMP servers are not affected. We thank you for your patience while we address this issue.
Oct 17, 2025 - 11:15 EDT
Campus Internet Connectivity Disruption 2025-09-30 2pm
Update - The technical team continues to work with our vendor to identify the root cause of the September 30th outage. Current performance meets our service expectations and we will mark this resolved once we meet our full resilience standard and we will share a Post Incident Review (PIR) on the ITS System Status Page.
Oct 09, 2025 - 09:39 EDT
Update - Systems appear to have recovered. We are continuing to monitor the situation.
If you have any additional issues please contact the jog at jog.help@utoronto.ca
Sep 30, 2025 - 17:24 EDT
Monitoring - Systems appear to be recovering and we are continuing to monitor.
Sep 30, 2025 - 16:52 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 16:31 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 16:16 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 16:04 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 15:49 EDT
Update - We are continuing to resolve the issue.
We will post another update in 15 minutes.
Sep 30, 2025 - 15:30 EDT
Identified - The cause of the disruption has been identified and we are working to restore all services.
We will provide updates every 15 minutes.
Sep 30, 2025 - 15:12 EDT
Update - We are receiving more reports. There are various Data Centre services disrupted including:
Weblogin enabled services
UTORvpn
UTORauth
UTime
Acorn
Sentinel 1
Library physical gates
Room reservation systems
ARC GIS
Sep 30, 2025 - 14:45 EDT
Update - There are new reports of service disruption. We are still investigating the issue.
Sep 30, 2025 - 14:18 EDT
Investigating - We have received reports of an interruption affecting multiple buildings and services on Campus. The cause is under investigation.
Sep 30, 2025 - 14:13 EDT
AdminVPN - Service Degradation
Monitoring - Users outside Canada will experience connectivity issues at this time. Please use Admin2 instead, it will be a pulldown option in your Cisco client. Contact your local helpdesk if you require assistance.
Sep 26, 2025 - 18:17 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 26, 2025 - 10:28 EDT
Investigating - We are currently investigating and issue with AdminVPN. Users outside of Canada may experience connectivity issues at this time. Users are advised to select the admin2 option in their Cisco client if possible.
Sep 26, 2025 - 10:11 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
MIM ? Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Degraded Performance
Career Learning Network Operational
CMS ? Degraded Performance
Enterprise Search Operational
LAMP Hosting Service Degraded Performance
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Private Cloud Scheduled Maintenance - UTORrecover Oct 22, 2025 09:00-13:00 EDT

Please note that there will be scheduled maintenance on the UTORrecover Service from 9:00 to 13:00 on Wednesday, October 22, 2025.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
Posted on Oct 15, 2025 - 15:57 EDT

UTSC Link network maintenance - 25th Oct Oct 25, 2025 00:00-06:00 EDT

Please be advised that our provider - Beanfield, will be performing scheduled network maintenance on the UTSC link on 25th October, 2025 from 00:01am to 6:00am.

There is no outage anticipated as traffic will be re-routed over redundant links.
Posted on Oct 07, 2025 - 12:54 EDT

UTM Website Maintenance Oct 25, 2025 00:00-04:00 EDT

Please note that there will be a scheduled UTM Website maintenance between 00:00 and 04:00 on Saturday, October 25, 2025.
The following URLs will be intermittently unavailable during the maintenance:
- https://www.utm.utoronto.ca
- https://mmpa.utoronto.ca
- https://mfacc.utoronto.ca
Posted on Oct 16, 2025 - 14:29 EDT

ORION network scheduled maintenance - 1st Nov Nov 1, 2025 23:00 - Nov 2, 2025 01:00 EST

Please be advised that our provider ORION, will be performing scheduled network maintenance starting at 11:00pm 1st November until 02:00am 2nd November.

This will affect the BGP connectivity between UofT and ORION in DCB and also the link to SciNet@Keele.
The BGP connectivity between UofT and ORION in CCBR will not be affected.

R&E and Internet services will still be available via the ORION 100G connection in CCBR.
Posted on Oct 14, 2025 - 14:49 EDT
Oct 19, 2025

No incidents reported today.

Oct 18, 2025
Administrative Management System Maintenance – Oct 18, 2025 – 05:00h-12:00h
Completed - The scheduled maintenance has been completed.
Oct 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 EDT
Scheduled - Please note that the systems below will be unavailable on Saturday, October 18 from 5 a.m. to 12 p.m. due to system maintenance:  

- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE
Oct 8, 14:34 EDT
Oct 17, 2025
ADFS Load balancer Maintenance – Oct 15–17
Completed - The scheduled maintenance has been completed.
Oct 17, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:01 EDT
Scheduled - Load balancer upgrades will occur Oct 15–17, with brief switchovers planned around noon on Oct 16 and Oct 17. No downtime is expected, however there is a low risk of brief login interruptions to Office 365 (Outlook, SharePoint, Azure). Existing sessions will not be affected.
Oct 14, 17:27 EDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025
WordPress Hosting Service - LAMP migration on Wed Oct 15, 2025
Completed - The scheduled maintenance has been completed.
Oct 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 7, 14:57 EDT
Oct 14, 2025
Exchange Online (Outlook) - Service Degradation
Resolved - Final update: Microsoft has confirmed with previously affected users that the fix was successful and the impact is remediated.
Service health is stable.
We will continue standard post-incident monitoring.
Oct 14, 09:52 EDT
Monitoring - Users may be unable to access their Exchange Online mailboxes or send email messages from multiple connection methods.

Current status:
Service health telemetry shows continued availability improvements following the fix deployment. Microsoft is testing with affected users to confirm the impact is remediated.
Related: prior incident EX1158764.
Oct 10, 11:11 EDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Oct 9, 2025

Unresolved incident: Campus Internet Connectivity Disruption 2025-09-30 2pm.

Oct 8, 2025
Zoom License Regular Update Process
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:01 EDT
Scheduled - We will be performing scheduled maintenance on the University's shared Zoom account during the posted time window. The purpose of the work is to downgrade license holders who are no longer eligible members of the University community from the full license to a basic license. The service will remain active during the window and no disruption is expected. Please contact your Divisional or Departmental help desk in case any issues are encountered: https://its.utoronto.ca/contact/ .
Oct 6, 08:46 EDT
AD FS Certificate installation
Completed - The scheduled maintenance has been completed.
Oct 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 EDT
Scheduled - Information Security has scheduled maintenance to renew the AD FS SSL Certificate on Wednesday, October 8th, 2025 at 8:00am. No service impact is expected.
Oct 6, 15:20 EDT
Oct 7, 2025
Exchange Online (Outlook) - Service Degradation
Resolved - Microsoft’s fix is fully deployed across affected environments. Availability has returned to expected thresholds. They are monitoring service health telemetry to confirm full remediation.
Oct 7, 10:24 EDT
Update - Microsoft reports the fix is 99.5% deployed across affected environments. Once it reaches 100%, they will monitor service telemetry to confirm resolution.
Oct 6, 09:36 EDT
Monitoring - Microsoft’s networking fix has fully deployed. They have begun deploying the subsequent fix to optimize the affected infrastructure and remediate impact. A completion timeline will be shared once available.
Oct 3, 10:07 EDT
Update - Microsoft has completed validation of the networking fix and started deployment. Completion is expected by the next scheduled update (Thursday, October 2, 2025 at 4:00 PM EDT). After that, Microsoft will initiate the subsequent service-side fix across the impacted infrastructure.
Oct 2, 09:30 EDT
Identified - Impact: Some users cannot access Exchange Online mailboxes or send email.
Affected methods: Outlook on the web, Outlook desktop, Messaging API, REST API, Exchange ActiveSync.
Symptoms: OWA send may hang 10+ minutes; intermittent access failures; some see “Something went wrong.”

Current status:
Related to prior incident EX1158764. Microsoft confirmed the impact stems from a service-side cleanup operation that is failing to complete. A fix was developed and released, but an unrelated networking issue prevented acceptance on all affected machines. Microsoft is resolving the networking issue, will re-initiate the fix, and will share a remediation timeline once available.
Oct 1, 14:12 EDT
Oct 6, 2025
Oct 5, 2025

No incidents reported.

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