Update - Here is the latest progress report on replacing affected wireless access points:

Dentistry: 25% complete
Hart House: 21% complete
Jackman: 28% complete
Law: 50% complete
Lillian Massey: 30% complete
MaRS: 60% complete
Music: 39% complete
500 University: 67% complete
Chestnut Residence: 2% complete
Sep 20, 14:34 EDT
Update - Here is the latest update on the wireless outage on the downtown campus:

Network infrastructure staff, along with 4 electrical contractors, have been targeting large classrooms and areas with greatest use first. There has been some difficulty getting into some of the locations due to classes in progress. Staff are currently preparing a new batch of APs for installation first thing Wednesday morning in order to get as much done before classes start.
 
Here are the counts of APs replaced and back online so far:
 
·   Dentistry: 24 out of 114 APs are online.
·   Jackman: 8 out of 37 APs are online.
·   Lillian Massey: 6 out of 34 APs are online.
·   Music: 10 out of 106 APs are online. Contractor is going to continue tomorrow
·   Law: 36 out of 73 APs are online.
·   500 University: 6 out of 60 are online. Contractor is going to continue tomorrow
·   Mars: Contractor is going to replace APs ‪at 7am tomorrow‬
·   Hart House: Contractor is going to replace APs ‪at 6:30am tomorrow‬
 
We are expecting a shipment of additional APs from Fortinet tomorrow and will continue to swap out APs as we receive them.

We will continue to update the ITS System Status page as new information becomes available.
Sep 19, 18:38 EDT
Identified - Network infrastructure staff continue to respond to the wireless network outage affecting multiple locations on the downtown campus. This involves swapping out affected wireless access points. Partial service has been restored in many of these locations, but we are not yet up to full coverage so users may encounter sub-standard wireless network speeds. Again, we apologize for the inconvenience this is causing at a very busy time of the year. Staff are working hard to restore full service. We will continue to provide status updates as they become available.
Sep 19, 14:50 EDT
Update - Support staff continue to work diligently to restore wireless service.
Following is the updated list of affected locations:
Dentistry, MaRS, Chestnut residence, Rehabilitation Sciences Building, Law, Edward Johnson Building, HartHouse, Jackman Humanities, L Massey, Loretto and Music.
Sep 19, 08:43 EDT
Investigating - We are experiencing wireless service outage at the following locations:
Dentistry, MaRS, Chestnut residence, Rehabilitation Sciences Building, Law, Edward Johnson Building, HartHouse, and Jackman Humanities.
Tech support staff are working on restoring the service.
Sep 19, 07:33 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Academic ToolBox Operational
Portal (BlackBoard)   ? Operational
Remark Office   Operational
Turnitin   Operational
AMS ? Operational
FIS   ? Operational
HRIS   ? Operational
Payroll Services   Operational
RPT   Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo)   Operational
BBSAP   Operational
Capital Project   Operational
Invoice Workflow Solution (IWS)   Operational
Employees@UofT   Operational
ESS   ? Operational
Expense Reimbursement   Operational
MR   ? Operational
MROL   ? Operational
Performance Assessment (Halogen)   Operational
TimeLink   Operational
uSOURCE   Operational
uTIME (Kronos)   Operational
UTORGrouper   Operational
ERDD   Operational
Client Support Services Operational
AlertUs Crisis Communication   Operational
DHCP   ? Operational
High Availability Storage   ? Operational
iFile   ? Operational
Microsoft Campus Agreement   Operational
Mirror Service   Operational
SCCM   ? Operational
SharePoint   ? Operational
Simple Storage   ? Operational
TeamMate Audit Documentation   Operational
UTORcsi AD   Operational
UTORcsiVPN   Operational
WebHelpDesk   ? Operational
Enterprise Networks Operational
Campus Backbone Network   ? Operational
Departmental Networks   Operational
DNS   ? Operational
UTM WAN Link   Operational
UTSC WAN Link   Operational
Wireless Network   Partial Outage
Email Systems Operational
Listserv   ? Operational
UTMail+   Operational
UTORexchange   Operational
UTORmail   Operational
IaaS ? Operational
UTORbackup   ? Operational
Virtual Server Service   ? Operational
Identity Management Systems Operational
Active Directory   Operational
Kerberos   Operational
LDAP   Operational
PubCookie   Operational
Shibboleth   Operational
WebLogin   Operational
UTORauth-NET   Operational
Information Security Operational
Firewall Services   Operational
Student Web Services Operational
ACORN   Operational
Career Learning Network   Operational
Co-Curricular Record   Operational
Course Evaluations   Operational
Course Finder   Operational
Course Information System   Operational
Credit Card Payment   Operational
Degree Explorer   Operational
Elections   Operational
eMarks   ? Operational
Exam Invigilation   Operational
Financial Planner   Operational
MyRes   Operational
Ontario Universities' Application Centre (OUAC)   Operational
Other   Operational
ROSI   Operational
Timetable Builder   Operational
Transfer Explorer   Operational
VBR - Varsity Blues Registration   ? Operational
Telecommunications Operational
BroadConnect VoIP   ? Operational
Bell Centrex   Operational
Voicemail System   Operational
Telecom Service Order Entry   Operational
Online Directory   Operational
Video-Mediated Communications Operational
Bb Collaborate   Operational
Cisco Movi/Jabber   Operational
TechSmith Relay   Operational
VPN Services Operational
Admin Systems VPN   Operational
UTORvpn   Operational
Web Services Operational
CMS   ? Operational
Google Search Appliance   Operational
LAMP Hosting Service   Operational
UofT Home Page   Operational
UTSC Home Page   Operational
UTM Home Page   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 6:00PM Thursday September 21, 2017 to 7:00AM Friday September 22, 2017, due to Monthly Pay Period 09.
Posted on Aug 30, 14:27 EDT
AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 5:00PM Friday September 22, 2017 to 7:00AM Saturday September 23, 2017, due to Monthly Pay Period 09.
Posted on Aug 30, 14:29 EDT
AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 6:00PM Tuesday September 26 2017 to 7:00AM Wednesday September 27, 2017, due to Bi-Weekly Pay Period 20.
Posted on Aug 30, 14:34 EDT
Course Evaluation Maintenance Sep 29, 10:00-16:00 EDT
The Course Evaluation service will be unavailable due to scheduled maintenance between 10:00 am and 4:00 pm Friday, September 29, 2017
Posted on Sep 15, 10:17 EDT
AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 5:00PM Friday September 29, 2017 to 7:00AM Sunday October 1, 2017, to facilitate the processing of FIS Monthend.
Posted on Aug 30, 14:40 EDT
Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017
Completed - The scheduled maintenance has been completed.
Sep 20, 09:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:00 EDT
Scheduled - Please be advised that Emarks will be unavailable on Wednesday September 20, 2017 from 9:00 to 9:30am for application upgrade.
Sep 19, 11:03 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:30 EDT
Scheduled - The Password Recovery Service, and changing passwords, will be unavailable for short time periods between 5:30 AM and 6:30 AM, Wednesday 20th September due to scheduled maintenance.
Sep 19, 13:51 EDT
Sep 19, 2017
Completed - The scheduled maintenance has been completed.
Sep 19, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 EDT
Scheduled - Please be advised that Elections website will be unavailable from 09:00 am to 10:00 am on Tuesday, September 19, 2017, due to system maintenance.
Sep 18, 14:49 EDT
Sep 18, 2017
Completed - The scheduled maintenance has been completed.
Sep 18, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 EDT
Scheduled - Please be advised that there will be scheduled network maintenance at MaRS Heritage building on Monday, September 18, 2017, between 08:00 AM and 9:00 AM.
Network services will be interrupted for 5 minutes at the Banting and Best buildings during the maintenance window.
Sep 15, 11:06 EDT
Sep 17, 2017
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 EDT
Scheduled - AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 7:00AM Saturday September 16, 2017 to 7:00AM Sunday September 17, 2017, due to System Upgrade.
Aug 30, 14:25 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 EDT
Scheduled - Please be advised that MR (My Research) will be unavailable from 7:00AM Saturday September 16, 2017 to 7:00AM Sunday September 17, 2017, due to System Upgrade.
Aug 30, 14:48 EDT
Sep 16, 2017
Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 EDT
Scheduled - Please be advised that RPT (AMS Reporting System) will be unavailable from 7:00AM to 10AM Saturday September 16, 2017, due to System Maintenance.
Aug 30, 14:45 EDT
Sep 15, 2017
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:30 EDT
Scheduled - Please note that ROSI Express (RXP) will be unavailable tomorrow September 15, 2017 at 9:30 AM for approximately half an hour to install a system upgrade.

We apologize for any inconvenience.
Sep 14, 11:56 EDT
Sep 14, 2017
Resolved - The mobile-to-Exchange connectivity problems that some of our users were experiencing yesterday appear to have abated but IT staff will continue to actively monitor the environment. Users who do experience problems should contact the Information Commons Help Desk if they have further problems connecting to Exchange with their mobile devices.
Sep 14, 14:31 EDT
Update - Issues with Exchange mail on phones appears to be better this morning but we continue to monitor the situation and investigate the root cause and users should report any issues to help.desk@utoronto.ca

In the meantime, we will be conducting rolling restarts of the servers as we add additional resources. If you get an error while attempting to access your email, please wait a few minutes and try again, before reporting the problem.

Users can also use their phone's web browser to connect to owa.utoronto.ca to read email if their mail app isn't working while we continue investigating.
Sep 14, 12:37 EDT
Update - ITS staff continue to troubleshoot the issue of mobile users not being able to connect to Exchange. A high priority ticket has been opened with Microsoft and staff are working on a resolution. We apologize for the inconvenience this is causing. As a workaround, users should still be able to use their desktop Outlook clients and/or OWA to access their mail.
Sep 14, 09:10 EDT
Investigating - We are currently receiving some reports of people experiencing difficulty connecting to the Exchange email system with their mobile phones. IT staff are investigating. If you experience problems connecting with your phone, please report the problem to help.desk@utoronto.ca with the details on the type of phone, operating system, where you were when you experienced the problem (e.g. on campus or off) and any particular symptoms you experienced.
Sep 13, 16:50 EDT
Sep 13, 2017
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 EDT
Scheduled - AMS (including ESS, ERDD, MROL), Capital Project & Invoice Workflow Solution (IWS), will be unavailable from 6:00PM Tuesday September 12, 2017 to 7:00AM Wednesday September 13, 2017, due to Bi-Weekly Pay Period 19.
Aug 30, 14:19 EDT
Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:30 EDT
Scheduled - Please be advised that there will be a scheduled maintenance on Employees At U of T application from 9:30 am to 10:00 am, Tuesday, September 12, 2017.

Following URL will become unavailable during the maintenance period:
https://employeesatuoft.utoronto.ca/
Sep 11, 11:35 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:30 EDT
Scheduled - Please be advised that there will be a scheduled maintenance on Shibboleth between 9:30 a.m. and 10:00 a.m. on September 12, 2017.
No interruption in service is anticipated during the maintenance period.
Sep 8, 15:04 EDT
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017
Resolved - The Portal service has been restored. We apologize for the interruption.
Sep 8, 16:31 EDT
Investigating - Portal is currently unavailable.
Support staff are working on resolving the issue.
Sep 8, 15:54 EDT
Resolved - The problem with BBSAP has been resolved.
Sep 8, 09:59 EDT
Update - While we are not yet able to provide an ETA, the support team continues to work towards a full resolution.
Sep 8, 09:16 EDT
Investigating - Please be advised that BBSAP Application (https://sap-bb-idquery.utoronto.ca/bbsap/) is currently experiencing a service interruption and support staff are working to restore service as soon as possible.
Sep 8, 09:12 EDT
Sep 7, 2017
Resolved - The Turnitin.com login issue with the website that occurred between 6:00AM - 10:29AM has been resolved.
We apologise for any inconvenience this may have caused.
Sep 7, 11:24 EDT
Investigating - Turnitin has reported that users may experience issues when logging in to the Turnitin.com website. They are actively investigating this. The Turnitin Integration in Portal courses does not appear to be affected. If you encounter issues with the Turnitin service please contact portal.help@utoronto.ca.
Sep 7, 09:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 17:00 EDT
Scheduled - Please be advised that there will be a scheduled maintenance on BBSAP and Employees At U of T applications from 5:00 pm today September 6, 2017 to 11:00 am, Thursday, September 7, 2017.

Following URLs will become unavailable during the maintenance period:
https://employeesatuoft.utoronto.ca/
https://sap-bb-idquery.utoronto.ca/bbsap/
Sep 6, 15:00 EDT