Update - Longer than expected email delivery times are being reported for clients only on a single UTORmail server.
ITS is currently investigating the issue with high priority and will provide a resolution as soon as possible.
Jun 23, 15:54 EDT
Investigating - ITS Staff have received reports of users experiencing email delays and support staff are investigating.
Jun 23, 10:18 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-5pm.

Academic ToolBox Operational
Portal (BlackBoard) ? Operational
Remark Office Operational
Turnitin Operational
AMS ? Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Administrative Web Services Operational
Applicant Tracking System (Taleo) Operational
Employees@UofT Operational
ESS ? Operational
Expense Reimbursement Operational
MR ? Operational
MROL ? Operational
Performance Assessment (Halogen) Operational
TimeLink Operational
uSOURCE Operational
uTIME (Kronos) Operational
UTORGrouper Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
SCCM ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
WebHelpDesk ? Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Wireless Network Operational
Email Systems Degraded Performance
Listserv ? Operational
UTMail+ Operational
UTORexchange Operational
UTORmail Degraded Performance
IaaS ? Operational
UTORbackup ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
Kerberos Operational
LDAP Operational
PubCookie Operational
Shibboleth Operational
WebLogin Operational
UTORauth-NET Operational
Information Security Operational
Firewall Services Operational
Student Web Services Operational
ACORN Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Finder Operational
Course Information System Operational
Credit Card Payment Operational
Degree Explorer Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
MyRes Operational
Ontario Universities' Application Centre (OUAC) Operational
Other Operational
ROSI Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Telecommunications Operational
Bell Centrex Operational
Online Directory Operational
Telecom Service Order Entry Operational
Voicemail System Operational
Video-Mediated Communications Operational
Bb Collaborate Operational
Cisco Movi/Jabber Operational
TechSmith Relay Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn Operational
Web Services Operational
CMS ? Operational
Google Search Appliance Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2017
Completed - The scheduled maintenance has been completed.
Jun 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 06:00 EDT
Scheduled - Please be advised that the following online systems will be unavailable on Saturday June 24, 2017 between 6:00am and 8:00am for system maintenance:

Acorn
Course Information Services
Credit Card Payment
Degree Explorer (student in glassfish and in liberty, admin and web services)
Emarks
Exam Invigilation
Financial Planner
MyRes (student and admin)
OUAC Parser
ROSI Express Web Services (RXPREST)
ROSI Express
ROSI Student Web Service (ROSI-WS)
Student Web Services
Timetable Builder
Varsity Blues Registration system (VBRS)
Jun 21, 09:37 EDT
Resolved - This incident has been resolved.
Jun 24, 07:13 EDT
Monitoring - ITS Staff have received reports of Email Backscatter coming from secondary email systems at the University. Backscatter is the phenomenon of incorrectly automated bounce messages being sent by mail servers, typically as a side effect of incoming spam. Receiving servers may then block all email from the source, including legitimate email. The symptom for the end user may be that their legitimate email is being refused at the recipient’s end. ITS staff are in the process of identifying the sources of the backscatter and working to reduce the potential effects on our outbound email. If you’ve sent an email and you get a rejection by the recipient’s email system, please consider waiting before resending later today if you can.
Jun 23, 10:19 EDT
Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - This incident has been resolved.
Jun 21, 17:19 EDT
Monitoring - Wednesday Morning Update: Email delivery times were returning to normal overnight, however, ITS staff are continuing to monitor the situation and are continuing their efforts to analyze causes and plan for further potential mitigations should the University experience additional disruptions. Individual clients may experience an occasional delay in receiving some email that may have been stuck in a queue, but tests this morning show normal delivery times. Again, thank you for your patience over the past few days.
Jun 21, 08:01 EDT
Update - Tuesday Evening Update: ITS is aware of a large deluge of spam arriving in people's accounts at present. This is part of the ongoing problem and all available resources are being brought to bear on the problem. Thank you for your patience.
Jun 20, 17:57 EDT
Update - Tuesday Afternoon Update: ITS staff have received some queries about "other" systems not working, however, we have determined that the source of those concerns involves services which are dependent on email transactions. In other words, a service that is dependent on sending or receiving an email (for example, a password reset for some services), may not be responsive because the email may have been delayed.

ITS staff continue to work on mitigation strategies to improve the flow of email, but there is a large backlog, so delays may still be experienced. This is a top priority item.
Jun 20, 16:56 EDT
Update - Tuesday Mid-Day Update: ITS continue to add additional resources to the email environment to handle the increased load of inbound email, while continuing to investigate the cause of the increase. Customers may still be experiencing delays in receiving inbound email, especially from outside UofT. Internal messages sent via the Listserver may also be delayed. Thank you for your patience.
Jun 20, 13:40 EDT
Update - The University continues to experience difficulty with email delivery due to unusually high volumes of mail. Mail is being received, but there may be a delay (the time for delivery fluctuates between near instantaneous and several hours, and this affects both email from outside the University as well as internal email). ITS staff continue to investigate mitigations as a top priority. Thank you for your patience.
Jun 20, 09:47 EDT
Investigating - IT Staff have received reports of delayed e-mail arriving from sources external to the University. It appears to be due to an increased volume of email. IT staff are looking at ways of improving the flow.
Jun 18, 11:54 EDT
Completed - The scheduled maintenance has been completed.
Jun 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 08:00 EDT
Scheduled - Please be advised that the UTORGrouper web interface may not be available from approximately 8:00 am to 9:00 am on Wednesday, June 21, 2017 due to scheduled maintenance.
Jun 14, 09:10 EDT
Jun 19, 2017
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:01 EDT
Scheduled - UTORauth-NET (https://www.auth.utoronto.ca/) is migrating its authentication technology to leverage the new multi-factor authentication platform provided by ITS. Multi factor authentication is enabled with the use of the SafeNet eToken hardware. The migration will take place from 8:00 pm to 9:00 pm on June 19, 2017. https://www.auth.utoronto.ca/ will be unavailable during the migration window.
Jun 14, 16:12 EDT
Jun 17, 2017

No incidents reported.

Jun 16, 2017
Completed - The scheduled maintenance has been completed.
Jun 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 EDT
Scheduled - Please be advised that MR (My Research) will be unavailable from 5:00PM to 10:00PM Friday June 16, 2017, due to System Maintenance.
Jun 15, 09:29 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:00 EDT
Scheduled - ESS (Employee Self-Service) will be unavailable from 5:00PM to 10:00PM Friday June 16, 2017, due to System Maintenance.
Jun 15, 09:27 EDT
Resolved - Email delay issues have been resolved.
Jun 16, 14:15 EDT
Investigating - We have received reports of users experiencing email delay and support staff are investigating.
Jun 16, 11:10 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 04:00 EDT
Scheduled - There will be scheduled maintenance on the Portal on Friday, June 16, 2017 from 4:00 AM until 6:00 AM. The maintenance is non-disruptive and no interruption in service is anticipated.
Jun 15, 09:08 EDT
Jun 15, 2017

No incidents reported.

Jun 14, 2017
Completed - The scheduled maintenance has been completed.
Jun 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 08:00 EDT
Scheduled - Please be advised that the UTORGrouper web interface may not be available from approximately 8:00 am to 9:00 am on Wednesday, June 14, 2017 due to scheduled maintenance.
Jun 9, 12:46 EDT
Jun 13, 2017
Resolved - UTSC Home Page is operational.
Jun 13, 15:50 EDT
Investigating - Please note that ITS has received reports of service interruption affecting University of Toronto Scarborough Home Page.
Staff are currently working towards a full resolution.
Jun 13, 14:53 EDT
Resolved - Issue with Course Evaluations System has been resolved.
Jun 13, 09:06 EDT
Investigating - Some instructors are currently reporting an issue viewing some of the academic admin/instructor reports in Blue (Course Evaluations System). Affected instructors may see a blank page instead of the report. ITS staff have opened a ticket with the vendor.
Jun 12, 11:19 EDT
Jun 12, 2017
Completed - The scheduled maintenance has been completed.
Jun 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 EDT
Scheduled - Systems will be replacing the edge servers used by the centrally supported email services over the next 5 business days starting from 10:00 am Tuesday June 6, 2017 to 5:00 pm Monday June 12, 2017. The new servers will be put in place in a rolling fashion. No interruption in service is anticipated. If you encounter issues, please report them to the Information Commons Help Desk at (416) 978-4357.
Jun 6, 09:25 EDT
Resolved - My Research & ESS are now available
Jun 12, 16:15 EDT
Investigating - Please be advised that My Research (MR) & ESS are currently unavailable due to technical problem.
Our technical team is working on the problem.
Jun 12, 15:52 EDT
Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.